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Emmigrant Direct - New Website
Old 07-24-2006, 09:20 AM   #1
 
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Emmigrant Direct - New Website

Anyone else having some problems with Emmigrant Direct's new security procedures this morning?

I got in finally (They had my Birth month stored wrong on their system)

After completing a transfer and changing my password, I could not get back in and now my account is locked.

Lots of folks going to have fun with this one!
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Re: Emmigrant Direct - New Website
Old 07-24-2006, 09:30 AM   #2
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Re: Emmigrant Direct - New Website

Quote:
Originally Posted by Cut-Throat
Anyone else having some problems with Emmigrant Direct's new security procedures this morning?

I got in finally (They had my Birth month stored wrong on their system)

After completing a transfer and changing my password, I could not get back in and now my account is locked.

Lots of folks going to have fun with this one!
It gave me "invalid response" message twice then when I tried a third time, I got locked out. Lousy screen design, the security code in hidden and they don't have a 2nd entry to verify that you entered it correctly. The message "invalid entry" is meaningless since I don't know which of the 3 entries they found invalid. I thought I entered everything correctly. Another customer friendly web design.
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Re: Emmigrant Direct - New Website
Old 07-24-2006, 10:29 AM   #3
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Re: Emmigrant Direct - New Website

i think i'll give this more than a few days before i attempt it ... hopefully they'd get the bugs out by then
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Re: Emmigrant Direct - New Website
Old 07-24-2006, 11:30 AM   #4
 
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Re: Emmigrant Direct - New Website

Yup, the Emmigrant Site is pretty well broken. Probably the worst Internet Experience that I've had in over 10 years.

I can't even access the site anymore. The servers are either too busy or down.

They reset my Password 4 times this morning, and I was unable to get in all 4 times.
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Re: Emmigrant Direct - New Website
Old 07-24-2006, 02:08 PM   #5
 
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Re: Emmigrant Direct - New Website

Update: They have now 'reset' my password 5 times this morning!

When I told the guy on the phone last time that I did manage to get in once and even successfully completed a scheduled transfer, he informed me 'That I was one of the lucky few that suceeded in actually getting a transaction made this morning'

I hope this new system doesn't 'take them down' - They are upping their interest rate to 5.15% this week!

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Re: Emmigrant Direct - New Website
Old 07-24-2006, 03:05 PM   #6
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Re: Emmigrant Direct - New Website

....and ING is going to be "upgrading" the security/sign procedures "soon" too. Improvements to make your account "more" secure". Guess it will be even "mor" secure if the owner cannot get into it.
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Re: Emmigrant Direct - New Website
Old 07-24-2006, 06:41 PM   #7
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Re: Emmigrant Direct - New Website

Quote:
it will be even "mor" secure if the owner cannot get into it.
perhaps. perhaps not. we can only hope.
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Re: Emmigrant Direct - New Website
Old 07-24-2006, 07:15 PM   #8
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Re: Emmigrant Direct - New Website

I just tried it again since this morning. Still down. Is this the future of web development and improvements?
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Re: Emmigrant Direct - New Website
Old 07-24-2006, 07:32 PM   #9
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Re: Emmigrant Direct - New Website

Got into my account OK but...

When I checked the "Funding" tab, the name of the external bank was incorrect * It appears however, that the account number and routing number is correct - just the name is wrong.
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Re: Emmigrant Direct - New Website
Old 07-24-2006, 07:43 PM   #10
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Re: Emmigrant Direct - New Website

Still can't get in.....
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Re: Emmigrant Direct - New Website
Old 07-25-2006, 06:20 AM   #11
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Re: Emmigrant Direct - New Website

I just got in, did all the security stuff and it is working fine. It's 7:18am here in Boston.
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Re: Emmigrant Direct - New Website
Old 07-25-2006, 06:33 AM   #12
 
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Re: Emmigrant Direct - New Website

Quote:
Originally Posted by Outtahere
I just got in, did all the security stuff and it is working fine. It's 7:18am here in Boston.
Try it now - It's broke again - it would be 7:32 in Boston.

I can't even get their home page up!
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Re: Emmigrant Direct - New Website
Old 07-25-2006, 07:48 AM   #13
 
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Re: Emmigrant Direct - New Website

Here is what they worked on last night.


[img width=750 height=455]http://img.photobucket.com/albums/v230/Cutthroat-trout/Misc%20Pics/EDirect.jpg[/img]
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Re: Emmigrant Direct - New Website
Old 07-25-2006, 07:58 AM   #14
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Re: Emmigrant Direct - New Website

That hat doesn't look at all like the one they sent me in the mail.
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Re: Emmigrant Direct - New Website
Old 07-25-2006, 09:11 AM   #15
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Re: Emmigrant Direct - New Website

Seems to be up and working fine now (10:10am Boston), I just logged in and no problems.
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Re: Emmigrant Direct - New Website
Old 07-25-2006, 09:17 AM   #16
 
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Re: Emmigrant Direct - New Website

Quote:
Originally Posted by Outtahere
Seems to be up and working fine now (10:10am Boston), I just logged in and no problems.
They must give you Boston people better access. I still can't get in 10:17 in Boston.
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Re: Emmigrant Direct - New Website
Old 07-25-2006, 09:32 AM   #17
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Re: Emmigrant Direct - New Website

That's strange, it was really fast to load and log me in.
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Re: Emmigrant Direct - New Website
Old 07-25-2006, 10:10 AM   #18
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Re: Emmigrant Direct - New Website

I just logged in to the new site for the first time. No problem. I'm glad that I waited because of your warning.
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Re: Emmigrant Direct - New Website
Old 07-25-2006, 10:57 AM   #19
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Re: Emmigrant Direct - New Website

Quote:
Originally Posted by Non sequitur
That hat doesn't look at all like the one they sent me in the mail.
I might have worn THIS one.
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Re: Emmigrant Direct - New Website
Old 07-25-2006, 11:12 AM   #20
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Re: Emmigrant Direct - New Website

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I might have worn THIS one.
I dont know if it would be big enough
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