Originally Posted by Paws
I will have to look into them how is there customer service?
I don't have a TIAA account - they are a recent entry to online banking and I previously had an account with DiscoverBank paying 0.8% and haven't bothered to switch. Many believe that the 1.25% rate they are currently paying is a bit of a teaser to attract deposits and may be reduced later - only time will tell.
However, I think that generally speaking that TIAA has a reputation for good service. Perhaps others have some direct experience with them.