FinanceDude
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Aug 3, 2006
- Messages
- 12,483
So, here I go around the mulberry pole with yet another insurance company:
Me: Hello, I'm calling about the letter you sent my sister
AIG: Is this the policyowner?
Me: No, I am her brother and personal rep, she died August 30th. You sent her a letter stating you needed a W-9 signed, as you didn't have one on file..........
AIG: Well, we really need to speak to the POLICYOWNER...........
Me: I'm sorry that won't be possible, she's dead. I am her legal personal rep, and would be happy to send you a death certificate and my court appointment as personal rep.
AIG: Oh, no problem, we'll send you a quick claim form, and you can sign it and send back the info, and we'll cut the check.
Me: Cut the check to whom, her estate?
AIG: I can't answer that, because you're not the policyowner.........
Me: Am I the beneficiary?
AIG: I can't answer that, either..............
Me: If I fax you a death certificate and my letters of appointment, can you release that information to me?
AIG: No, you have to sign the quick claim form, and the we process the check.........
Me: Check will be made out to whom?
AIG: I can't answer that...............
And that was the manager of the claims department...............
Me: Hello, I'm calling about the letter you sent my sister
AIG: Is this the policyowner?
Me: No, I am her brother and personal rep, she died August 30th. You sent her a letter stating you needed a W-9 signed, as you didn't have one on file..........
AIG: Well, we really need to speak to the POLICYOWNER...........
Me: I'm sorry that won't be possible, she's dead. I am her legal personal rep, and would be happy to send you a death certificate and my court appointment as personal rep.
AIG: Oh, no problem, we'll send you a quick claim form, and you can sign it and send back the info, and we'll cut the check.
Me: Cut the check to whom, her estate?
AIG: I can't answer that, because you're not the policyowner.........
Me: Am I the beneficiary?
AIG: I can't answer that, either..............
Me: If I fax you a death certificate and my letters of appointment, can you release that information to me?
AIG: No, you have to sign the quick claim form, and the we process the check.........
Me: Check will be made out to whom?
AIG: I can't answer that...............
And that was the manager of the claims department...............