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Old 01-30-2015, 09:31 AM   #21
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Next year, we're changing back to the TurboTax desktop software you know and love. restoring the forms that you've counted on for years.
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Old 01-30-2015, 09:44 AM   #22
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I've used TurboTax for years. This year I bought TaxAct software after reading about it on this forum. So far, it's worked fine for what I need, and a lot cheaper. As long as it's available, I won't be going back.
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Old 01-30-2015, 10:02 AM   #23
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The thing is it is more than just the Turbotax brand. People are now looking to Intuit as a whole over this fiasco and grumbling over other programs, like Quicken.
I have been using Quicken for well over a decade. It has gotten more buggy and I have all sorts of problems with updates. Then, I have been forced to upgrade every 3 years or I lose all ability to update on line. I really want a decent alternative. Now that I'm almost all at Vanguard I'm thinking of manually updating my bank accounts to track spending and depend on Vanguard for the investing part.
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Old 01-30-2015, 10:22 AM   #24
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I think that many customers have been relatively resistant to changing their tax software. Customers who already hate figuring out their taxes are loathe to introduce yet another element of frustration by hopping to a new software brand once they've figured out the peculiarities of their "ol' faithful". For some people, it's a "sticky" product--like changing a primary checking account or changing email addresses, they consider it a PITA and are willing to pay higher costs/suffer with an inferior product rather than go through the hassle of changing. Intuit has counted on this to repeatedly raise prices (overtly and also with stealth price increases as we just saw). They've depended on that for years, and pressed for all the increases they can, now they are significantly more expensive than HRB and TaxAct.
If a large body of TT customers have now overcome the "stickiness" and realized that other good products are out there, and that switching is easy, I think Intuit may have done some real damage to their sales and their pricing power in the future. That's good for everyone who buys tax software and who benefits from competition in this marketplace.
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Old 01-30-2015, 10:39 AM   #25
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Tax act would be great but it doesn't work with a Mac. What's up with that?


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Old 01-30-2015, 10:58 AM   #26
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Tax act would be great but it doesn't work with a Mac. What's up with that?
Parallels 10 is extremely stable and user-friendly. $80 but occasionally discounted. I have a few other PC-only programs I use, so it was easy for me to add TaxAct this year.
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Old 01-30-2015, 11:37 AM   #27
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Talk about mis-steps. Wasn't TurboTax also caught installing a rootkit on the customers' PCs as part of their DRM several years ago?
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Old 01-30-2015, 11:53 AM   #28
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Talk about mis-steps. Wasn't TurboTax also caught installing a rootkit on the customers' PCs as part of their DRM several years ago?
Yes. From Intuit's perspective, I guess they wanted a validation process like Microsoft to prevent privacy. But their move resulted in many frustrated customers who just wanted to get their taxes done and not being treated like a software thief.
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Old 01-30-2015, 12:20 PM   #29
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Yes!!!!! And to that message I say Hallelujah!

Although now I've figured out how to get it for free, it may not matter any more.
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Old 01-30-2015, 12:44 PM   #30
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I think that many customers have been relatively resistant to changing their tax software. Customers who already hate figuring out their taxes are loathe to introduce yet another element of frustration by hopping to a new software brand once they've figured out the peculiarities of their "ol' faithful". For some people, it's a "sticky" product--like changing a primary checking account or changing email addresses, they consider it a PITA and are willing to pay higher costs/suffer with an inferior product rather than go through the hassle of changing. Intuit has counted on this to repeatedly raise prices (overtly and also with stealth price increases as we just saw). They've depended on that for years, and pressed for all the increases they can, now they are significantly more expensive than HRB and TaxAct.
If a large body of TT customers have now overcome the "stickiness" and realized that other good products are out there, and that switching is easy, I think Intuit may have done some real damage to their sales and their pricing power in the future. That's good for everyone who buys tax software and who benefits from competition in this marketplace.
I think is exactly right. I've used TurboTax for years. (Before that I had tried HRB and TaxAct but settled on TT eventually). I am comfortable with it and really don't like having to learn a new software.

Had TT backed up on their decision on TT Deluxe before I bought the HR Block software I might have stuck with it. But, they didn't and I'm not going back.

There is a point where a company can just do so much that irritates me as a customer that I decide to just not do business with them. And Intuit has gotten to that point -- and not just with TT.

2B had a good point about problems with Quicken. I was pondering a couple of months ago whether to get the new version. But, then I remembered all the annoyances I have dealing with Quicken. I just wasn't willing to put with the annoyances to get the few things that I really like with Quicken. So I decided to just use YNAB to keep track of what I spend and keep track of my accounts and then use Excel spreadsheets to supplement for anything else I need.
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Old 01-30-2015, 01:04 PM   #31
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Next year, we're changing back to the TurboTax desktop software you know and love. restoring the forms that you've counted on for years.
Uh huh. What will they cut or charge extra for instead?

  • Perhaps an exciting new fee for importing previous year data?
  • Hmmm. Route all printing through your Intuit account?
  • Charge a nominal handling fee for telling you the status of your submitted return?
  • How about routing all refunds through your new Intuit Financial Services account (Minimum balance required; nominal fee may apply)?
This could be very exciting!
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Old 01-30-2015, 01:27 PM   #32
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I don't give him any credit at all. It's self-evident that he approved the change in the first place, since it was a significant modification to long standing practice.
Wow, tough crowd.

Intuit is on my crap list, don't get me wrong. But this video was a hell of a lot better than the crap that came out on the original VP memo.

Hope someday when you make a mistake someone cuts you a break.
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Old 01-30-2015, 01:29 PM   #33
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Yes. From Intuit's perspective, I guess they wanted a validation process like Microsoft to prevent privacy. But their move resulted in many frustrated customers who just wanted to get their taxes done and not being treated like a software thief.
Yes. I used H&R block that year I was so steamed.

But like a dog goes back to its vomit, I went back to Turbotax the following year because H&R block's product -- at that time -- was very inferior.
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Old 01-30-2015, 02:32 PM   #34
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Parallels 10 is extremely stable and user-friendly. $80 but occasionally discounted. I have a few other PC-only programs I use, so it was easy for me to add TaxAct this year.
But, one must still purchase a copy of windows to use on the Mac. That is the major issue.

Mac owners can use Bootcamp for free to run windows. It is not as friendly as Parallels, but free is a good price.
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Old 01-30-2015, 02:43 PM   #35
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2B had a good point about problems with Quicken. I was pondering a couple of months ago whether to get the new version. But, then I remembered all the annoyances I have dealing with Quicken. I just wasn't willing to put with the annoyances to get the few things that I really like with Quicken. So I decided to just use YNAB to keep track of what I spend and keep track of my accounts and then use Excel spreadsheets to supplement for anything else I need.
I now use my own Excel spreadsheets or those I download from a generous site.

In the past I had used two personal finance programs. The first was Managing Your Money, buy far the best one, IMHO. It was sold to a bank and support, updates, etc, just disappeared. Very sad.

The other software was MS Money which MS pulled out of years ago.

I figure that Excel spreadsheets will have support for decades since their format is so common and well known.
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Old 01-30-2015, 02:58 PM   #36
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he first was Managing Your Money, buy far the best one, IMHO. It was sold to a bank and support, updates, etc, just disappeared. Very sad.

The other software was MS Money which MS pulled out of years ago.

I figure that Excel spreadsheets will have support for decades since their format is so common and well known.
I loved Managing Your Money and used it for many years...until it went away. I originally bought because Andrew Tobias did it and he wrote a lot of stuff about it and I always enjoyed his writing. But it was a great program.

Then, I did indeed go to MS Money...which was...better than Quicken (and that is about the most I can say about it). Tried Quicken, didn't like it back then.

Since then for budgeting and keeping track of spending I have used YNAB which I really do like a lot for those purposes. I went back and tried Quicken again as it had a few features I really liked....but the negatives just far outweigh the positives. I didn't quit using YNAB though, I just used it in parallel with Quicken so now I'm just using YNAB again.
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Old 01-30-2015, 03:10 PM   #37
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I think most taxpayers who use retail tax software have purchased already. Those who have used TT in the past and were dismayed by the marketing this year have purchased other products. Some % will look at TT next year but I venture that most will not. TT lost market share big time.

Intuit guessed wrong. Now their market is folks who use Quicken for business accounting. The tech industry eats their young if they see a potential market opening. It will be interesting to see if enterprise software firms will take a look at small business accounting software and link to other tax products.
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Old 01-30-2015, 04:01 PM   #38
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I think most taxpayers who use retail tax software have purchased already. Those who have used TT in the past and were dismayed by the marketing this year have purchased other products. Some % will look at TT next year but I venture that most will not. TT lost market share big time.
I don't know.

First, there are some people who don't care about the lost functionality. This year I need Schedule D. I won't need it for 2015. So, had this come about in a year I didn't need any of the lost functionality, I might be irritated by it if I heard about it, but I probably wouldn't quit using it.

Then, lots of people just kind of blindly buy ... and then they find out about the lost functionality and scream. Those people may be pacified by the refund this year and the restored functionality. I almost bought this year. I went on Amazon to buy and just almost clicked to buy it as I do every year. But, then I remembered the brouhaha last year and I went to read the reviews and quickly found out what had happened. But...I was one click away from buying. Had I bought and then this all happened I would have used it this year and maybe would look at alternatives next year. But a lot people wouldn't.
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Old 01-31-2015, 10:11 AM   #39
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I've used TT to do my personal and corporate taxes for more than 10 years, but I already bought HRB for this year - before Intuit reversed their decision. It'll be a bit painful learning a new program and importing carryover data, but once its done its done for future years.

I also have ~25 years of data in Quicken, but my online capabilities expire shortly and I'm getting tired of being forced to upgrade every 3 years - so I'm migrating that to Moneydance as we speak.

Intuit would make an excellent business school case study on "growth by greed" rather than product innovation can quickly destroy a long established franchise. I will shortly be an Intuit-free household, they lost a customer for life.
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Old 01-31-2015, 11:19 AM   #40
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I've used TT to do my personal and corporate taxes for more than 10 years, but I already bought HRB for this year - before Intuit reversed their decision. It'll be a bit painful learning a new program and importing carryover data, but once its done its done for future years.

I also have ~25 years of data in Quicken, but my online capabilities expire shortly and I'm getting tired of being forced to upgrade every 3 years - so I'm migrating that to Moneydance as we speak.

Intuit would make an excellent business school case study on "growth by greed" rather than product innovation can quickly destroy a long established franchise. I will shortly be an Intuit-free household, they lost a customer for life.
It will be interesting to see the full damage next year - lost customers, and lost revenue on remaining customers could be brutal. Great case study for HBR and others indeed.
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Intuit's TurboTax software program long has been the king of do-it-yourself tax preparation, with nearly 30-million customers and a market share of 60-65%.

It doesn't help that Intuit thus far hasn't fallen over itself to make things right with its customers. And while it's dithered, its stock has withered: Intuit shares have lost 7.25% this year through Friday, much worse than the 3% decline suffered by the S&P 500 index.
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