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Intuit Cries Uncle (TurboTax Deluxe content restored)
Old 01-29-2015, 04:02 PM   #1
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Intuit Cries Uncle (TurboTax Deluxe content restored)

Intuit Cries Uncle, Will Reverse TurboTax Deluxe Changes - Forbes

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Intuit has just cried Uncle. It announced this afternoon that it will provide users of its TurboTax Deluxe desktop product free upgrades this year and will next year reverse changes it made that limited the usefulness of the 2014 version.
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Old 01-29-2015, 04:09 PM   #2
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Once again, the power of the internet (and the people) have slayed the ugly beast!
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Old 01-29-2015, 04:10 PM   #3
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I am still going to go with H&R block software. I think it is cheaper too if you don't need state ($25 at Office Depot until April)
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Old 01-29-2015, 04:14 PM   #4
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I am still going to go with H&R block software.
And I'm sure you're in good company. Despite all the damage control they can possibly do, I'm sure they have lost quite a few long time customers for good.
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Old 01-29-2015, 04:15 PM   #5
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I am still going to go with H&R block software. I think it is cheaper too if you don't need state ($25 at Office Depot until April)
Same here...already purchased H&R Block Software. I don't need state in Texas either. Actually, playing around with the Block software has been pleasant.
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Old 01-29-2015, 04:44 PM   #6
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Got caught with their pants down. They've been doing this with more obscure items over the years. For example, the ESPP (Employee Stock Purchase Plan) wizard used to be in Deluxe. They moved that to Premier only a few years ago.

But this year they went a bridge too far.

And... consumers are lately very, very willing to go to social media whenever they have felt wronged.

The thing is it is more than just the Turbotax brand. People are now looking to Intuit as a whole over this fiasco and grumbling over other programs, like Quicken.
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Old 01-29-2015, 04:58 PM   #7
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From the article, looks like not only did Intuit cry Uncle, but Aunt
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Old 01-29-2015, 06:13 PM   #8
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Too late. I bought the HR Block software in December. It is too late to take it back even if I wanted to. I've used TT for years, but I see absolutely no reason to go back to it. So far, the HR Block software looks fine and I'm not happy with Intuit and I'm just done with them (I didn't upgrade Quicken either and I'm done with it also).
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Old 01-29-2015, 06:16 PM   #9
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Too late for me. After many years of turbotax switched to TaxAct - $21 for download copy to my computer because even TT Premier does not include schedule F, needed for my wife's hobby farm. So far so good. I haven't really had any problems in switching over. There was an initial buggy form 1099 b promptly fixed with an update. Emailed TaxAct support with a question. Response the same day! The interview system seems to be working fine. Just finished inputing schedule F, worked great. The only thing different so far is that I had to input 1099's manually as there is no import facility.
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Old 01-29-2015, 06:45 PM   #10
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Too late. I already purchased the HR Block software.
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Old 01-29-2015, 06:49 PM   #11
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H&R Block got my business this year, and as long as it works and they don't make any bonehead moves, I'll stay with them. Adios Intuit!
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Old 01-29-2015, 07:06 PM   #12
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OK!

Backing out of requiring Premier to do Schedule D in the future is HUGE!!!!!
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Old 01-29-2015, 07:17 PM   #13
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I wonder if Vanguard and Fidelity may have had some input to this decision, after footing the extra bill for Premier for many of their clients.
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Old 01-29-2015, 07:34 PM   #14
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I wonder if Vanguard and Fidelity may have had some input to this decision, after footing the extra bill for Premier for many of their clients.
That, plus negative articles in the NYT, WSJ, and perhaps most importantly, thousands of 1-star, negative hateful reviews at Amazon that are driving off customers in droves, right as we're heading into tax season.
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Old 01-30-2015, 07:24 AM   #15
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Old 01-30-2015, 08:43 AM   #16
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Unless you have an extremely complicated tax return, it seems to me that there is sufficient free tax software available that paying additional $$ to file is unnecessary.
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Old 01-30-2015, 08:58 AM   #17
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I'll give him credit for coming clean. Even quoting a customer who said: "Look, this is a money grab plain and simple."

They tried to sweep it and got caught.
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Old 01-30-2015, 09:01 AM   #18
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Unless you have an extremely complicated tax return, it seems to me that there is sufficient free tax software available that paying additional $$ to file is unnecessary.
It looks like all the free tax software is web only, many of us can't accept that (vs download desktop or CD), but there are way more (income dependent) free offers than I realized. Might appeal to some here...

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Old 01-30-2015, 09:19 AM   #19
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I'll give him credit for coming clean. Even quoting a customer who said: "Look, this is a money grab plain and simple."

They tried to sweep it and got caught.
I don't give him any credit at all. It's self-evident that he approved the change in the first place, since it was a significant modification to long standing practice.
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Old 01-30-2015, 09:28 AM   #20
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Well, With 1891 one star reviews on Amazon as compared to 117 five star reviews, I guess they finally figured out people were not happy with their decision.

I guess it's time to chill out with another can of New Coke.
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