Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
kudo's to fidelity
Old 08-03-2016, 03:08 AM   #1
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Jul 2005
Posts: 5,114
kudo's to fidelity

so friday i was logged in to fidelity monitoring the watch lists i have . i usually stay logged in when i am home .

i noticed towards the end of the day i was bumped out . i thought it was the typical timed out feature they have .

but upon trying to enter again my account was locked with a message to call the risk dept .

i called and found out the account was frozen for security breaches but the computer dept had just left for the weekend .

damn , now i would have to wait until monday to see why .

over the weekend i did a virus scan and i came up clean but it did show an attempted intrusion by a virus while i was logged in but it was blocked .

my thinking was it just turned up stream and attempted to go in to fidelity .

well monday i got a call from troy in the risk dept who was handling my case .
YIKES! it was nothing like i thought .

it was not the attempted intrusion at all .

it ,seems fidelity has a staff of their own hackers if you want to call them that . their job is to monitor the known drop sites as they are called . they are under ground sites that sell personal info , credit cards , account info , etc .

they found my wife's log in and pin on such a site .

she has not logged in , in months but yet there it was .

so the account was frozen before anything could happen .

those numbers can come from anyone who has access , not just a virus or malware .

so i got a call back yesterday advising how to proceed . they required us to have the computer cleaned professionally which we did .

norton 360 showed all clean but malwarebytes showed about 12 malware files but all were not likely a threat .

so now we let them know and over the next 2 days they will move everything to new accounts and establish new log in's and pins .

it looks like it will take a full week from start to finish to be able to pay bills and get money moved again .

this is why it is important to have local accounts too . had money been taken and a full investigation warranted you could be locked out for quite a while .

they did say even if they got in there are other safeguards in place but they will not disclose what they are .

anyway , i thought this process was going to take a much longer time frame to resolve with multiple calls on my end to prod things but that wasn't the case . the folks assigned to helping us have been quite responsive .

i will report back when the accounts are actually open again .
__________________

__________________
mathjak107 is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 08-03-2016, 05:02 AM   #2
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
audreyh1's Avatar
 
Join Date: Jan 2006
Location: Rio Grande Valley
Posts: 14,593
Wow!! Glad they caught it!
__________________

__________________
Well, I thought I was retired. But it seems that now I'm working as a travel agent instead!
audreyh1 is offline   Reply With Quote
Old 08-03-2016, 05:05 AM   #3
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
audreyh1's Avatar
 
Join Date: Jan 2006
Location: Rio Grande Valley
Posts: 14,593
It bugs me that Fidelity requires a direct connect with Quicken to download transaction data. I would rather import a QFX file that doesn't require me to log into Fidelity through Quicken. I'm leery of Quicken security.

I think I'll call Fidleity and complain about this point. I've been meaning to.
__________________
Well, I thought I was retired. But it seems that now I'm working as a travel agent instead!
audreyh1 is offline   Reply With Quote
Old 08-03-2016, 05:14 AM   #4
Thinks s/he gets paid by the post
DrRoy's Avatar
 
Join Date: Dec 2015
Location: Michigan
Posts: 1,363
Very cool. I am glad they are so careful. I have lots of $ there.
__________________
"The mountains are calling, and I must go." John Muir
DrRoy is online now   Reply With Quote
Old 08-03-2016, 05:51 AM   #5
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Dawg52's Avatar
 
Join Date: Feb 2005
Location: Central MS/Orange Beach, AL
Posts: 7,230
Something similar happened to me several years ago with Fidelity. A lady called telling me they had detected someone trying to hack into my account. Told me to keep virus protection up to date but did not require having PC cleaned professionally.(7-8 years ago) They opened up new accounts for me as well. Didn't take long.
__________________
Retired 3/31/2007@52
Full time wuss.......
Dawg52 is offline   Reply With Quote
Old 08-03-2016, 11:41 AM   #6
Thinks s/he gets paid by the post
 
Join Date: Sep 2006
Posts: 1,211
Quote:
Originally Posted by audreyh1 View Post
It bugs me that Fidelity requires a direct connect with Quicken to download transaction data. I would rather import a QFX file that doesn't require me to log into Fidelity through Quicken. I'm leery of Quicken security.

I think I'll call Fidleity and complain about this point. I've been meaning to.
I stopped downloading transaction data from Fidelity in Quicken for sometimes now. I just couldn't trust to provide my Fidelity passwords so I manually input all transactions into Quicken at month end.
__________________
Corporateburnout is offline   Reply With Quote
Old 08-03-2016, 12:43 PM   #7
Thinks s/he gets paid by the post
 
Join Date: Apr 2013
Posts: 4,841
Thanks math jack.

It's always interesting to hear what internal risk management finds. Not much surprises me after years in the industry.

One that surprised me was Megacorp's own security staff running DOS attacks on their own systems during the day with clients active. Of course hackers don't wait till COB.
__________________
MRG is offline   Reply With Quote
Old 08-03-2016, 01:35 PM   #8
Recycles dryer sheets
 
Join Date: Feb 2015
Posts: 278
Can I just say the OP was difficult to read? Proper sentence structuring would be oh so helpful.
__________________
ElizabethT is offline   Reply With Quote
Old 08-03-2016, 02:09 PM   #9
Thinks s/he gets paid by the post
 
Join Date: Aug 2004
Location: Laurel, MD
Posts: 2,607
So what service did you use to clean your PC and what was the cost ( or was it malware bytes)?


Sent from my iPhone using Early Retirement Forum
__________________
...with no reasonable expectation for ER, I'm just here auditing the AP class.Retired 8/1/15.
jazz4cash is offline   Reply With Quote
Old 08-03-2016, 03:56 PM   #10
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
audreyh1's Avatar
 
Join Date: Jan 2006
Location: Rio Grande Valley
Posts: 14,593
Quote:
Originally Posted by Corporateburnout View Post
I stopped downloading transaction data from Fidelity in Quicken for sometimes now. I just couldn't trust to provide my Fidelity passwords so I manually input all transactions into Quicken at month end.
I'll probably end up doing this, but I'll still create a campaign after Fidelity on it.

With Turbotax we temporarily change passwords before downloading transactions. Once a year - no big deal.

But the monthly downloads into Quicken - not so convenient to change passwords.

I bet I can get to the Fidelity online security department to have a conversation.

With my banks and credit cards I have the option to download a QFX file with no exposure of my password to Quicken. I just can't believe Fidelity doesn't provide this. They provide a CSV file! QFX is just a different format.
__________________
Well, I thought I was retired. But it seems that now I'm working as a travel agent instead!
audreyh1 is offline   Reply With Quote
Old 08-03-2016, 04:00 PM   #11
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Jul 2005
Posts: 5,114
Quote:
Originally Posted by jazz4cash View Post
So what service did you use to clean your PC and what was the cost ( or was it malware bytes)?


Sent from my iPhone using Early Retirement Forum
it was 100 bucks , they came to us . local computer guy . not sure what virus software they used but they followed up the virus software with malware byres .

but fidelity would not accept us doing it in this case
__________________
mathjak107 is offline   Reply With Quote
Old 08-03-2016, 04:02 PM   #12
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Jul 2005
Posts: 5,114
fidelity will be introducing a new system . for certain account transactions they will send a code to your e-mail or phone that will be needed to complete the transaction .
__________________
mathjak107 is offline   Reply With Quote
Old 08-03-2016, 04:24 PM   #13
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Jul 2005
Posts: 5,114
Quote:
Originally Posted by Dawg52 View Post
Something similar happened to me several years ago with Fidelity. A lady called telling me they had detected someone trying to hack into my account. Told me to keep virus protection up to date but did not require having PC cleaned professionally.(7-8 years ago) They opened up new accounts for me as well. Didn't take long.
depending on the level of threat they may or may not allow you to scan the system yourself .

they considered this a very high level threat .
__________________
mathjak107 is offline   Reply With Quote
Old 08-04-2016, 05:19 AM   #14
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Jul 2005
Posts: 5,114
Quote:
Originally Posted by mathjak107 View Post
it was 100 bucks , they came to us . local computer guy . not sure what virus software they used but they followed up the virus software with malware byres .

but fidelity would not accept us doing it in this case
I do notice that my computer ends up going to youporn instead of youtube every time I type youtube ha ha ha ..

at least that is what I tell my wife ha ha ha ha
__________________
mathjak107 is offline   Reply With Quote
Old 08-04-2016, 05:29 AM   #15
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Dawg52's Avatar
 
Join Date: Feb 2005
Location: Central MS/Orange Beach, AL
Posts: 7,230
Quote:
Originally Posted by mathjak107 View Post
depending on the level of threat they may or may not allow you to scan the system yourself .

they considered this a very high level threat .
How do they know you take it somewhere? Obtain some sort of confirmation from the person doing it?
__________________
Retired 3/31/2007@52
Full time wuss.......
Dawg52 is offline   Reply With Quote
Old 08-04-2016, 08:29 AM   #16
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Jul 2005
Posts: 5,114
they can ask for the invoice and result but in our case they just wanted a recorded verbal answer.

don't forget , if they get any money out depending on circumstances you might end up with a very long investigation . it may not be a simple few days .

so it is in your own best interest to actually do some extra steps on your end or face the consequences all over again .
__________________
mathjak107 is offline   Reply With Quote
Old 08-04-2016, 08:39 AM   #17
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Dawg52's Avatar
 
Join Date: Feb 2005
Location: Central MS/Orange Beach, AL
Posts: 7,230
Quote:
Originally Posted by mathjak107 View Post
they can ask for the invoice and result but in our case they just wanted a recorded verbal answer.

don't forget , if they get any money out depending on circumstances you might end up with a very long investigation . it may not be a simple few days .

so it is in your own best interest to actually do some extra steps on your end or face the consequences all over again .
I did what they told me to do. I now pay for virus protection software(used free versions before) and run malware to hopefully avoid any future problems. They didn't suggest using paid over free, but I feel I get a little better protection. Haven't had any problems since.
__________________
Retired 3/31/2007@52
Full time wuss.......
Dawg52 is offline   Reply With Quote
Old 08-04-2016, 10:52 AM   #18
Recycles dryer sheets
 
Join Date: Aug 2011
Location: Atlanta
Posts: 417
wow! thanks for sharing.
__________________
SJ1_ is offline   Reply With Quote
Old 08-04-2016, 11:02 AM   #19
Full time employment: Posting here.
Golden sunsets's Avatar
 
Join Date: Jun 2013
Posts: 631
Quote:
Originally Posted by ElizabethT View Post
Can I just say the OP was difficult to read? Proper sentence structuring would be oh so helpful.

ElizabethT
I think your comment was totally unnecessary.


Sent from my iPhone using Early Retirement Forum
__________________
Golden sunsets is offline   Reply With Quote
Old 08-04-2016, 12:46 PM   #20
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Jul 2005
Posts: 5,114
I type a lot and type with 1 finger lefty because diabetic neuropathy has made my finger tips to sensitive to type .

I learned to type quite fast lefty but using punctuation is usually out .

the results are not always the greatest but they get the message across .
__________________

__________________
mathjak107 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Holding non-fidelity funds at fidelity panhead FIRE and Money 16 05-02-2013 07:37 AM
New Fidelity Fund JPatrick FIRE and Money 4 10-11-2005 08:00 AM
Fidelity Stategic Income (FSICX) kenepp1 FIRE and Money 6 06-14-2005 05:52 PM
Fidelity index funds with exp ratio 0.1% or less amt FIRE and Money 15 10-15-2004 04:17 PM
Fidelity vs vanguard customer service Roger_R FIRE and Money 9 07-01-2004 06:21 PM

 

 
All times are GMT -6. The time now is 03:57 AM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.