Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
My Social Security problem
Old 12-15-2019, 10:53 AM   #1
Recycles dryer sheets
fosterscik's Avatar
 
Join Date: Jun 2013
Posts: 303
My Social Security problem

Is anyone else having problems with two factor authentication (2FA) on the my social security site?

Two weeks or so ago I logged on as normal. No problem receiving the 2FA text from SS. Quite recently DW applied successfully to start her SS on line.

My problems started last week. I tried to log on again and all looked normal. The site confirmed my phone number (or at least shows the correct last 4 digits), but I did not receive the 2FA code by text. Several other attempts had the same (non) result. I contacted my wireless carrier (T-mobile) and they claim all is good at their end. I receive regular texts and 4 digit codes from T-mobile. I use an Iphone and have updated to IOS 13.3 (just before I noticed this problem).

So the question is anyone else having/had this problem? If so how did you fix it? Any insight would be greatly appreciated. I really don't want to go to my local SS office to try to sort this out.
__________________

__________________
When most people say they want to be a millionaire, what they really mean is “I want to spend a million dollars,” which is literally the opposite of being a millionaire.
fosterscik is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 12-15-2019, 11:11 AM   #2
Moderator Emeritus
W2R's Avatar
 
Join Date: Jan 2007
Location: New Orleans
Posts: 42,970
I just logged in to test it for you. I had no problem with the two factor authorization.

In my case, they send an e-mail to my AOL account rather than texting the number to me.
__________________

__________________
I have drunken deep of joy,
And I will taste no other wine tonight.

― Percy Bysshe Shelley
W2R is offline   Reply With Quote
Old 12-15-2019, 11:18 AM   #3
Recycles dryer sheets
fosterscik's Avatar
 
Join Date: Jun 2013
Posts: 303
Thanks for the info W2R.
Perhaps it's Iphone specific (or me specific )
__________________
When most people say they want to be a millionaire, what they really mean is “I want to spend a million dollars,” which is literally the opposite of being a millionaire.
fosterscik is offline   Reply With Quote
Old 12-15-2019, 11:29 AM   #4
Moderator Emeritus
W2R's Avatar
 
Join Date: Jan 2007
Location: New Orleans
Posts: 42,970
Quote:
Originally Posted by fosterscik View Post
Thanks for the info W2R.
Perhaps it's Iphone specific (or me specific )
I have no idea! Maybe their texting capabilities are down or something.

I must admit that my "OK Boomer" tactic of having them e-mail me at my old, unfashionable AOL account, and having that work better than texting to your updated iPhone is sure puzzling.
__________________
I have drunken deep of joy,
And I will taste no other wine tonight.

― Percy Bysshe Shelley
W2R is offline   Reply With Quote
Old 12-15-2019, 11:52 AM   #5
Thinks s/he gets paid by the post
 
Join Date: Dec 2014
Location: St. Charles
Posts: 1,713
Just logged in to my account. 2FA worked fine.

I am using an iPhone 6, so I am still on OS12
__________________
If your not living on the edge, you're taking up too much space.
Never slow down, never grow old!
CardsFan is offline   Reply With Quote
Old 12-15-2019, 01:04 PM   #6
Full time employment: Posting here.
 
Join Date: Aug 2015
Posts: 577
You must do a hard reboot of your iPhone after the 13.3 update. Screws up a lot of things until you do. I had no voice mail, and instant calls failed for no reason until I did a hard reboot. May be related
Perryinva is offline   Reply With Quote
Old 12-15-2019, 01:06 PM   #7
Recycles dryer sheets
fosterscik's Avatar
 
Join Date: Jun 2013
Posts: 303
Thanks cardsfan. Sounds like it may just be me but would like to hear from an OS13.3 user before going to SS
__________________
When most people say they want to be a millionaire, what they really mean is “I want to spend a million dollars,” which is literally the opposite of being a millionaire.
fosterscik is offline   Reply With Quote
Old 12-15-2019, 01:28 PM   #8
Thinks s/he gets paid by the post
 
Join Date: Dec 2014
Location: St. Charles
Posts: 1,713
Quote:
Originally Posted by Perryinva View Post
You must do a hard reboot of your iPhone after the 13.3 update. Screws up a lot of things until you do. I had no voice mail, and instant calls failed for no reason until I did a hard reboot. May be related
I am betting on this being the problem. I don't turn my phone off very often, but when I have had an issue (like calls failing) a hard reset always has fixed the problem.
__________________
If your not living on the edge, you're taking up too much space.
Never slow down, never grow old!
CardsFan is offline   Reply With Quote
Old 12-15-2019, 01:32 PM   #9
Recycles dryer sheets
Go-NoGo's Avatar
 
Join Date: Oct 2016
Posts: 176
Quote:
Originally Posted by CardsFan View Post
I am betting on this being the problem. I don't turn my phone off very often, but when I have had an issue (like calls failing) a hard reset always has fixed the problem.
Note: do NOT do a hard reset, perhaps you meant a reboot ?
Go-NoGo is offline   Reply With Quote
Old 12-15-2019, 01:35 PM   #10
Recycles dryer sheets
fosterscik's Avatar
 
Join Date: Jun 2013
Posts: 303
Already tried the power off reboot and a reset network settings reboot. No luck but appreciate the suggestions
__________________
When most people say they want to be a millionaire, what they really mean is “I want to spend a million dollars,” which is literally the opposite of being a millionaire.
fosterscik is offline   Reply With Quote
Old 12-15-2019, 04:30 PM   #11
Thinks s/he gets paid by the post
 
Join Date: Aug 2004
Location: Laurel, MD
Posts: 4,633
I checked my account yesterday using iPhone 6 w/ 13.3 and received the text password no problem. Not sure if/when I have rebooted.
__________________
...with no reasonable expectation for ER, I'm just here auditing the AP class.Retired 8/1/15.
jazz4cash is offline   Reply With Quote
Old 12-15-2019, 06:42 PM   #12
Dryer sheet aficionado
 
Join Date: Feb 2014
Location: Pittsburgh
Posts: 35
I had similar issues once. It was on the AT&T website and the 2FA code stopped getting to me one day after working forever. I tried multiple times to get it to send the code to me. I tried all the things you have said you have done too. Finally, I wondered if maybe my phone settings were blocking the number. Over time, I had blocked multiple phone numbers that had sent me various spam/advertising phone calls or message. So I went in and unblocked all of those numbers. I had probably 100 of them blocked. Voila! That was the issue. Even though the AT&T process worked at one point, they must have started using a phone number that I had blocked. I do know that most companies actually use a 3rd party service for generating and sending these codes and also the codes do not always come from the same source number. So it is possible that the SSA has started sending their code from a number you have blocked. Worth checking, assuming you have blocked numbers. I now no longer really need to block numbers from calling me because iOS now offers a blocking built in of all numbers that are not on your Contacts list. Which works fine for me.
PaunchyPirate is offline   Reply With Quote
Old 12-15-2019, 06:48 PM   #13
Recycles dryer sheets
 
Join Date: Jul 2018
Location: Topanga
Posts: 74
I use OS 13.3 on iPhone 7 and have no problems. I log in at ssa.gov and get a text with a code. Just confirmed. Sorry you're having problems with it.
timbervest is offline   Reply With Quote
Old 12-15-2019, 07:42 PM   #14
Thinks s/he gets paid by the post
 
Join Date: Dec 2014
Location: St. Charles
Posts: 1,713
Quote:
Originally Posted by Go-NoGo View Post
Note: do NOT do a hard reset, perhaps you meant a reboot ?
Yes. You are correct. Poor choice of words. Just a power off, wait, power on sequence.
__________________
If your not living on the edge, you're taking up too much space.
Never slow down, never grow old!
CardsFan is offline   Reply With Quote
Old 12-16-2019, 07:26 AM   #15
Recycles dryer sheets
latexman's Avatar
 
Join Date: Mar 2014
Location: Apex
Posts: 269
When I signed in I got an option on my phone number of "No, it is no longer valid and must be changed." Have you done that and re-entered your number correctly? Could also be plain old corrupted data or someone hacked your account and changed the previous six numbers so you would not suspect. If you do all you can on your own and it's not resolved, I'd recommend calling SS.
latexman is offline   Reply With Quote
Old 12-16-2019, 10:39 AM   #16
Thinks s/he gets paid by the post
walkinwood's Avatar
 
Join Date: Jul 2006
Location: Denver
Posts: 3,018
A while ago, I had trouble getting 2FA texts from capital one when I changed carriers. If that is the case with you, you may have to do what latexman suggests. Good luck.
__________________

walkinwood is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Started Social Social Security at age 62 but my break even date is well into my 80s Retired and Restless FIRE and Money 96 12-24-2016 12:49 PM
Debt problem or spending problem ? frayne FIRE Related Public Policy 9 03-11-2013 08:00 AM
The “not my problem” mindset is a problem. Midpack Other topics 14 05-01-2012 05:42 PM
FI/RE a nice problem to have but still a problem Grizz Hi, I am... 27 06-29-2007 02:29 AM

» Quick Links

 
All times are GMT -6. The time now is 04:40 AM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
×