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Here's the writer's response in the comments section: I've written the state I.C.
They tell me that when they contact the insurer, the insurer says that the matter is "pending", so they (the I.C.) can't do anything because the claim hasn't actually been refused. The second and third times I wrote, I pointed out that it had been "pending" for months and that if there was a procedural problem (e.g., wrong form, missing documentation, whatever) that the insurer should have long since informed me so that I could address it. The I.C. gave the same response; return letters #2 and #3 were identical except for the date.
An additional complication is that -- as of now -- my power-of-attorney dissolves, since (to the best of my understanding, lawyers feel free to correct me) I can only hold power of attorney for someone who's alive. So it's not clear to me now that I actually have the legal standing to pursue the matter on his behalf.
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