Originally Posted by growing_older
Wait, the hourly cost wasn't to gain the $1.52 it was to gain the entire deposit which had mysteriously gone missing, and to remove the 10x expected fee. The $1.52 was deemed close enough and no one is pursuing that.
That's correct, I wasn't worried about gaining/losing a couple of bucks on the closing fund prices, it was the missing deposit amount of $1700 that had my attention!
The 10x fee is just over $100 (supposed to be $12.50 but it was fat fingered? to $125). We've been down this road before and it got corrected with one phone call, has been 2 so far this time, we'll see. I asked DW if anyone else has complained where she worked, and she hadn't heard of anyone. Since the 401k is only 1 1/2 years old, we're not sure how many folks are in it or pay attention to balances, it could be happening but folks don't know it. Me? I routinely check balances on everything, credit cards, etc. We've had 3 cards compromised over the last several years. Catching it quick makes life easier.