I just got back to Thailand from a 3 week trip in Laos and I wanted to access my account just to do my quarterly accounting. But from 2:30PM EST (1:30AM Thailand), I could not log on. The message that came up was "Our logon process is currently unavailable. We're sorry for the inconvenience. Please try again later.", so after a dozen tries, I decided to call them using the internet and twice, I was kept onhold for over 5 minutes getting recorded messages that a rep will be with me shortly then got a finally message that due to technical difficulty, we cannot process your request. I did call a 3rd time and using their automated option, then pressed '0', I finally reached a poor rep who got a mouthful. I demanded a manager follow up.
Just to do a reality check, I also accessed both my Fidelity and TDAmeritrade and was able to get into my accounts easily. I have to assume that these companies would have similar large internet and phone call traffic, given the current market sell off.
Btw, I have accessed my Vanguard account as recently as 9/14.
I just can imagine, someone trying to buy or (panic) sell, unable to get access to their accounts from overseas. This is not the 1st time Vanguard has let me down. If it didn't hurt me financially, I would sell my funds and buy into another large firm. I know I can have Fidelity manage my Vanguard funds but I believe they charge $75/year per fund, but would they have had the same problems accessing my account?
Anyone else experience something similar?
Just to do a reality check, I also accessed both my Fidelity and TDAmeritrade and was able to get into my accounts easily. I have to assume that these companies would have similar large internet and phone call traffic, given the current market sell off.
Btw, I have accessed my Vanguard account as recently as 9/14.
I just can imagine, someone trying to buy or (panic) sell, unable to get access to their accounts from overseas. This is not the 1st time Vanguard has let me down. If it didn't hurt me financially, I would sell my funds and buy into another large firm. I know I can have Fidelity manage my Vanguard funds but I believe they charge $75/year per fund, but would they have had the same problems accessing my account?
Anyone else experience something similar?