Oh so many thanks! I've been pondering the HOW to dump the FA since it seems that we're not getting what we're paying for. But that is another question...
Palomalou, one of the keys seems to be to not speak to your current FA about the situation any more than absolutely necessary. Above all, let your new firm (Fidelity, Vanguard, or Schwab) initiate the action.I've moved things around in the past, and my experience was that it generally involves liquidating, completing some paperwork to do a "transfer of assets" (which might involve things like signature guarantees), and then waiting for it to happen. A little bit of a pain, but well worth it (to me) in the end.
Then, once you have assets at your chosen brokerage or fund firm, they may start out in a money market or cash account, but you are then free to invest in your choice of funds.
If your assets are held at the firm where you want them to be held, then send your FA a [-]"Dear John" letter. Reassure them that it's you, not them.[/-] "Thank you but I'm taking over my investments" letter, and then try to avoid all contact. If you must you could answer their phone calls, but resist their warnings & entreaties & offers.
If you want to move your assets elsewhere then apply for an account at the new firm. As part of the application process, you'll fill out the "transfer of assets" form. You can choose to transfer the assets "in kind", which moves the shares from one firm to the other without tax consequences. Or you could choose "liquidation", which sells the shares and moves the cash-- with applicable capital gains taxes.
For various reasons, I closed my father's Vanguard account and moved the assets to Fidelity. It was easily done online at Fidelity's website with only one page, a consent form, having to be printed out, signed, and mailed back. Fidelity took it from there. We got one call from Fidelity that Vanguard wouldn't transfer the shares in kind-- was liquidation OK? Once I agreed to liquidation, they finished the transfer the next business day. I never once had to speak to Vanguard, and I've never heard from them again.