I'm curious. A few others have mentioned Fido's superior web space. I have both Vngrd and Fido, I only go to the web occasionally (actually more often on Fido - but just to check my rewards card activity). I can't say I've noticed a clear good/bad/better between the two in my casual usage.
What distinguishes Fido (aimed towards anyone with an opinion on it, not just nwsteve)?
-ERD50
ERD50
Rescueme's summary does an excellent job capturing the benefits of Fido's retirement tools.
Other tools, I find in Fido but have not found the equivalent in VG include research information on any fund or stock, I wish and the abiity to directly compare up to 5 different funds/stocks. Their research also includes no cost access to a variety of independent analysis reports such as Ned Davis, S&P, Columbine Capital, Zacks, Thomas Reuters to name a few.
Fido also has a feature that allows me to compare ETFs that displays selected variables side by side. It will also suggest comparable ETF's without me having to find independently.
The Fido site also provides a portfolio analysis tool which quickly allows you to see your asset allocation and then drill down by account for fund rankings and
I also find their web interface more intuitive for me in terms of navigating between accounts and seeing specific information across accounts. For example, if I want to see recent history activity accross our 6 accounts, I can go to the history tab and tab my through each account without backing up to each account first.
The Fido relationship also comes with a Visa debit card which we travel with since I can access ATM's anywhere without cost as well a reduced (2%) foreign exchange fee. They do have a CC but we have avoided since their Visa is issued by a BA affiliate.
Like others I also appreciate Fido's superior tax reporting details and access to statements much more quickly than I seem to be able to get from Vanguard.
Now in all fairness, I spend much more time at Fido which has 75% of our assets so am more familiar with how their site works. Some of the features may be in VG but I just have not been able to find or use easily which may be a user issue. We are Private Client at Fido but only Select at VG. We were Flagship at VG for several years and never experienced any particular benefit over what we now have as Select. I started to move assets to bring us back to Flagship but had an negative experience with a Select Rep when I wanted to reinvest idle cash from dividends. Wrote a "love" note to VP of CS and got a call from senior VG rep who acknowledged listening to the call and found it very unhelpful. She even went so far as to admit, VG had a focus to improve "listening" skills with their front line staff.
As Private Client with Fido, I have had only 3 reps in 15 years and each has been a worthwhile resource without any pressure to make any trades or portfolio shifts. The current rep does occasionally raise the subject of an immediate annuity but only in the context of the Retirement Income Planner results and the appropriateness of having non discretionary expenditures covered by predictable income sources.
Probably a bunch more but the above will give you some perspective.
Nwsteve