growing_older
Thinks s/he gets paid by the post
- Joined
- Jun 30, 2007
- Messages
- 2,657
I find these things similarly vexing - and believe they are increasing as companies don't care or cannot see the larger picture and make endless decisions based on short term "gains" in some cast category or other. In just the last week, I've been:
Charged a wrong price for an item at the grocery store - but when I went back to verify the shelf price, noticed I was also mis-charged for somethng else I'd bought 6 of. Clerk gave me ONE of the 6 items free, but that value was still much less than the overcharge. Took 2 supervisors and 5 individual refund transactions. They never did get the math right, but when the total of the mistaken refunds (including the free item) added up to close to what the overcharge was, I gave up and left. I suspect if I was willing to waste more time, they would still be there trying to figure it out.
Bought Christmas present online 8 days before Christmas using a "fast 3 day" shipping promotion. Got chipper email a week later promoting three-day shipping service and giving a ship date in the future. Huh? The three-day service is little use if the warehouse takes a week or more to ship.
Went to a chain toy store that has re-arranged it's stores recently to hold less inventory, but require more wandering around to find things. Encountered bands of shoppers who used to know where things were, all lost trying to find stuff, or trying to find help. About a dozen of us talked about frustrating experience, then we all left after buying nothing. Not sure if the store's less manpower, less inventory strategy is doing what they want, but here's a dozen loyal experienced shoppers who gave up.
On the bright side, I've been apparently collected by the data mining folks who mistakenly believe I have a new baby in the house. I'm being deluged by coupons, including some very generous $ off at local grocery and drug stores. Someone must believe that new parents are good prospects for changing store shopping habits and are willing to pay handsomely for my possible future business.
Charged a wrong price for an item at the grocery store - but when I went back to verify the shelf price, noticed I was also mis-charged for somethng else I'd bought 6 of. Clerk gave me ONE of the 6 items free, but that value was still much less than the overcharge. Took 2 supervisors and 5 individual refund transactions. They never did get the math right, but when the total of the mistaken refunds (including the free item) added up to close to what the overcharge was, I gave up and left. I suspect if I was willing to waste more time, they would still be there trying to figure it out.
Bought Christmas present online 8 days before Christmas using a "fast 3 day" shipping promotion. Got chipper email a week later promoting three-day shipping service and giving a ship date in the future. Huh? The three-day service is little use if the warehouse takes a week or more to ship.
Went to a chain toy store that has re-arranged it's stores recently to hold less inventory, but require more wandering around to find things. Encountered bands of shoppers who used to know where things were, all lost trying to find stuff, or trying to find help. About a dozen of us talked about frustrating experience, then we all left after buying nothing. Not sure if the store's less manpower, less inventory strategy is doing what they want, but here's a dozen loyal experienced shoppers who gave up.
On the bright side, I've been apparently collected by the data mining folks who mistakenly believe I have a new baby in the house. I'm being deluged by coupons, including some very generous $ off at local grocery and drug stores. Someone must believe that new parents are good prospects for changing store shopping habits and are willing to pay handsomely for my possible future business.