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Old 11-25-2019, 01:53 PM   #21
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I got these emails too. I tried calling Synchrony because I couldn’t log in online. All I got was “this call cannot be completed at this time” message. I finally got into the website, and there are no indications of deposits into my account and all the money is there. I suspect their phone lines and web servers are overwhelmed right now.
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Old 11-25-2019, 02:05 PM   #22
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Quote:
Originally Posted by Dash man View Post
I got these emails too. I tried calling Synchrony because I couldn’t log in online. All I got was “this call cannot be completed at this time” message. I finally got into the website, and there are no indications of deposits into my account and all the money is there. I suspect their phone lines and web servers are overwhelmed right now.
I was going to comment on their business resiliency plans. [emoji23]
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Old 11-25-2019, 02:06 PM   #23
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Originally Posted by audreyh1 View Post
No, it’s a bank error.


It’s a valid domain synchronybank.com. System error on their part.


Exactly!

We also have frozen credit.

Had me fooled . Sounded like a scam to me.

Then again, in today's world, I start off believing everything is a scam .
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Old 11-25-2019, 02:19 PM   #24
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Yes I got them too definitely spam but dawggone if they didn’t look convincing!
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Old 11-25-2019, 02:45 PM   #25
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I actually had a real $1 or so charge show up on my Amazon (Synchrony) account once.

It showed as "pending," but I hadn't bought anything. I called Amazon and they said to call the bank. The bank said to call Amazon. Because it was "pending" neither one had a record of it.

I almost had the bank cancel the card, but in the end I decided to just turn on text notifications so I'd know right away if any bogus purchases were made. That never happened, and the "pending" transaction was never completed.

These small transactions are how mail-order companies verify an account when you set it up. I'm guessing Amazon did this for some reason even though my account had been around a long time.

Not exactly the same issue as the e-mail everyone's reporting here (I didn't get one, BTW) but I figured I'd mention it here for future reference.
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Old 11-25-2019, 03:43 PM   #26
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I just noticed the same three emails. We don't have any accounts with them (but the way banks are set set up, who knows).

I'll sit tight, looking for any updates.
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Old 11-25-2019, 03:46 PM   #27
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Originally Posted by michelek View Post
Yes I got them too definitely spam but dawggone if they didn’t look convincing!
No, it's not spam. It is believe to simply be a bank error.
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Old 11-25-2019, 04:07 PM   #28
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I got the same Synchrony Bank emails. If you look on synchronybank.com you will see front and center on their website a message apologizing and saying no actions are needed. Apparently this affected a lot (all?) of their banking customers.
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Old 11-25-2019, 07:58 PM   #29
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Yeah - if you click on the more about Email Alert at synchronybank.com you get this popup:
Quote:
Synchrony distributed a notification via email or text message in error to some consumers. The email did not include any customer data or personal information. We are currently investigating the root cause.

We apologize for any confusion; you do not need to take any action at this time.
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Old 11-25-2019, 08:55 PM   #30
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I got the emails as well. I do have an Amazon cc, but not this creditbuilder thing. I'll buy their story that it's an internal issue, for now. But I'm keeping my eye on them even more closely than usual.
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"An Apology for our Error" message from Synchrony
Old 11-26-2019, 12:05 AM   #31
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"An Apology for our Error" message from Synchrony

I received those emails as well.

And, about an hour ago, this email arrived:

Subject: An Apology for our Error

At Synchrony we take customer satisfaction very seriously. We are writing to inform you one or more emails or text messages you may have received from Synchrony regarding “a trial deposit has been successfully made” or “action required on your application” on Monday, November 25 was sent in error.

This was an internal error at Synchrony and did not involve a data breach or fraudulent activity. We have confirmed none of your personal data was compromised. We apologize for the error and regret any concerns this may have caused. We are taking action to ensure this cannot happen again.

Please disregard the e-mail or text message and no further action is required.

We sincerely thank you for your patience and understanding.
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Old 11-26-2019, 05:24 AM   #32
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DW and I had a serious e-theft attempt against us when we were closing on our house. The emails were spoofed to look real, e.g. veriz0n.net, with a zero instead of an “o”. Just a reminder to watch carefully whenever money is involved.
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