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Superior service from Vanguard
05-16-2019, 07:46 PM
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#1
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Thinks s/he gets paid by the post
Join Date: May 2005
Location: Portland
Posts: 1,703
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Superior service from Vanguard
Just have to brag on them a bit. But first you have to listen to my story
Mrs Scrapr has Stage 4 cancer. 2nd Dx and inoperable. One tumor is on her windpipe and impacting her breathing. We had some hope that her last chance drug would work. It's an immunotherapy drug (Keytruda) that recently was approved as first line treatment. A good friend's life was saved as Keytruda was in trials. Mrs Scrapr entered hospice on Monday after 2 very bad days of difficult breathing. We have death w/Dignity law here in Oregon & have been through the protocol. She was ready to use it after her 2 bad days
At the same time we are working on getting trusts set up for each of us. Lawyers came to the house for signing Monday. I had contacted VG last Friday that this was going down. Flagship rep replied back & said he would take care of it. I'm pretty wrecked so i made a couple of mistakes docusigning the VG Trust docs. I think I filled out each Trust form 3 times. Then Mrs Scrapr's accounts were titled slightly incorrect. She spells her first name unusually. Long time ago I must have set it up wrong. The rep got that changed quickly (1 day). I'm sure if this was not a rush job that might take a week.
The time zones were a factor as we are West Coast time. He was calling me at 6:00 pm PST. Which is past my bedtime EST. Anyway he got the trust approved in 1 day. They say 5-7 days in the message. Then tonight we were on the phone and have trades to fund the Trusts at close of business on Friday.
I am just awed by his persistance in staying on this and working through the layers of bureaucracy at VG. He was dogged. Mrs Scrapr was impressed with the security. She had to jump on the line a couple times.
Thank you for listening to this. And thanks to VG
a picture of my bride in happier days!
https://www.dropbox.com/s/ofh8v0fyy0...29.34.jpg?dl=0
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05-16-2019, 07:50 PM
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#2
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Thinks s/he gets paid by the post
Join Date: Dec 2017
Posts: 2,523
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So, sorry, sounds very rough. Glad you were able to get everything worked out with VG. I've not found them to be that efficient, but I haven't had such tight time constraints.
Thoughts are with you in this very difficult time.
__________________
Balance in everything.
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05-16-2019, 08:20 PM
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#3
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Thinks s/he gets paid by the post
Join Date: Aug 2012
Posts: 1,862
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I'm so sorry you're both going through this. You'll be in my prayers.
I'm a huge fan of Vanguard myself
__________________
FIRE Class of 2018 @ 61
Old men and women sit in the shade of trees they planted long ago
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05-16-2019, 08:28 PM
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#4
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Dec 2004
Location: the City of Subdued Excitement
Posts: 5,588
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Very sad to hear, Scrapr.
It was very good that VG could sort out the pesky paperwork on short notice. You don't need bureaucratic nonsense at a time like this. Someone went out of their way to help.
Best wishes,
Ed
__________________
I have outlived most of the people I don't like and I am working on the rest.
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05-16-2019, 08:53 PM
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#5
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Full time employment: Posting here.
Join Date: Feb 2017
Posts: 807
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What a lovely picture of your sweetie. Thank you for sharing it with us!
It's such a tough time for the both of you...I am keeping you both in my prayers...
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05-16-2019, 09:30 PM
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#6
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Recycles dryer sheets
Join Date: Dec 2017
Posts: 218
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I'm so sorry but glad that Vanguard could reduce some of your stress. It is nice to know there are exceptions to their rules. My best to you, your wife and family.
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05-16-2019, 10:45 PM
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#7
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Moderator Emeritus
Join Date: Sep 2007
Posts: 17,773
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Wow, amazing that a giant corporation can act so quickly on the personal level with such a dedicated rep staying on it! He really went to bat for you and took care of a very stressful task. Your wife is so pretty in the photo. Hoping for a miracle and peace for you both.
__________________
“Would you like an adventure now, or would you like to have your tea first?” J.M. Barrie, Peter Pan
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05-17-2019, 04:21 AM
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#8
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Dryer sheet aficionado
Join Date: Nov 2017
Posts: 39
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Your wife is lovely. I’m happy to have a photo of her as I now include you both in my prayers. I’m so happy to hear that you found a sensitive soul at Vanguard who was so willing to help you. Best of luck.
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05-17-2019, 04:47 AM
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#9
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Dec 2008
Posts: 12,566
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My deepest sympathy to you both, and a salute to your wife's amazing courage and self-possession.
__________________
If you understood everything I say, you'd be me ~ Miles Davis
'There is only one success – to be able to spend your life in your own way.’ Christopher Morley.
Even a blind clock finds an acorn twice a day.
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05-17-2019, 04:49 AM
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#10
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Moderator
Join Date: Feb 2010
Location: Flyover country
Posts: 25,155
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Deepest sympathy.
I've met you both and she truly is a delightful person. So sorry this is happening.
Be strong for her.
__________________
I thought growing old would take longer.
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05-17-2019, 05:17 AM
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#11
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jan 2018
Location: Tampa
Posts: 11,198
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I wish you and Mrs. Scrapr all the best. We have the both of you in our prayers.
__________________
TGIM
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05-17-2019, 05:34 AM
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#12
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Recycles dryer sheets
Join Date: Oct 2012
Location: Minneapolis 'burbs
Posts: 382
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Quote:
Originally Posted by Bestwifeever
Wow, amazing that a giant corporation can act so quickly on the personal level with such a dedicated rep staying on it! He really went to bat for you and took care of a very stressful task.
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Sometimes when we remember that there are human beings on the other end of the line or other side of the screen and act accordingly, it can restore a little faith in humanity.
I'm sorry to hear you're going through this Scrapr. I'll keep you and the missus in my thoughts. Please come to us if you need anything that we can help with.
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05-17-2019, 05:35 AM
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#13
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Feb 2005
Location: Central MS/Orange Beach, AL
Posts: 9,067
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Best of luck to both of you. Tough situation....at least Vanguard made this part easier for you.
__________________
Retired 3/31/2007@52
Investing style: Full time wuss.
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05-17-2019, 05:47 AM
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#14
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Thinks s/he gets paid by the post
Join Date: Oct 2017
Location: Tellico Village
Posts: 2,596
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What a lovely lady and strong willed person. Thanks for sharing the compassion of your rep at Vanguard. It gives me solace as my own wife passed 4 days ago after her 4 year battle with 3 different cancers. I have not called Vanguard yet, but your story gives me a good feeling about their service. I wish
you the best in your coming days.
VW
__________________
Retired May 13th(Friday) 2016 at age 61.
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05-17-2019, 06:23 AM
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#15
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Recycles dryer sheets
Join Date: May 2013
Posts: 327
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Scrapr and VanWinkle - Sympathies to you as you go through the toughest event married folks face. Love and strength to you both
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05-17-2019, 08:45 AM
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#16
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Moderator Emeritus
Join Date: Sep 2007
Posts: 17,773
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Quote:
Originally Posted by VanWinkle
What a lovely lady and strong willed person. Thanks for sharing the compassion of your rep at Vanguard. It gives me solace as my own wife passed 4 days ago after her 4 year battle with 3 different cancers. I have not called Vanguard yet, but your story gives me a good feeling about their service. I wish
you the best in your coming days.
VW
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So sorry for your loss
__________________
“Would you like an adventure now, or would you like to have your tea first?” J.M. Barrie, Peter Pan
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05-17-2019, 10:00 AM
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#17
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Full time employment: Posting here.
Join Date: Dec 2015
Posts: 617
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I can't imagine going through that situation and having to get some business done in the middle of it. Her picture is lovely.
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05-17-2019, 10:35 AM
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#18
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Moderator
Join Date: Jul 2010
Posts: 7,913
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Quote:
Originally Posted by footenote
Scrapr and VanWinkle - Sympathies to you as you go through the toughest event married folks face. Love and strength to you both
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+1
Thanks for taking the time to share your story, Scrapr.
__________________
"One of the funny things about the stock market is that every time one person buys, another sells, and both think they are astute." William Feather
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ER'd Oct. 2010 at 53. Life is good.
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05-17-2019, 04:18 PM
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#19
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Full time employment: Posting here.
Join Date: Jun 2018
Posts: 928
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Prayers for you both during this time. I'm so glad BY appreciated the need for exceptions during exceptional times
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05-17-2019, 04:50 PM
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#20
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Apr 2013
Posts: 11,078
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Quote:
Originally Posted by MBAustin
+1
Thanks for taking the time to share your story, Scrapr.
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+2
I'm sorry for what you are going through. Prayers.
If you want to make that reps day sent a note to Tim Buckley. Those stories are really appreciated by the execs and do help the individuals.
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