Originally Posted by Lancelot
I emailed NB, requesting that they roll over the principal and transfer the interest proceeds to my NB Money Market. Since they never responded to my mail, I sent another mail, just to be safe.
Hey Lancelot - I presume you used their "bankmail" system instead of sending them a regular e-mail from your ISP account?
I am fed up with NetBank as well. I e-mailed them over their bankmail system and asked them how a person retitles NetBank checking/MM accounts (since I'm an existing customer) from an individual account to a revocable trust account.
Their helpful answer: "NetBank cannot help you set up a trust. I would suggest getting a lawyer to do that."
After ROFLMAO at the complete ineptness of this poor customer ignoramus service associate, I fired out another e-mail, pointing out that I already have my revocable trust, and that every other bank, financial institution, etc., that I've done business with has a simple form to change accounts.
Their new answer: You have to open up a new account.
So, all of the direct deposit, linked accounts that I already have set up with my DRIP accounts, Treasury account, brokerage accounts, ALL HAVE TO BE REDONE WITH A NEW NETBANK ACCOUNT NUMBER.
Sorry - for that hassle, I decided to open up an account with a local bank that offers free checking, and has local free ATMs that are convenient and has customer service staff that is actually half-knowledgable (although, finding a bank that has truly knowledgable, competent customer service staff is like finding the Holy Grail).