I had a significant case of the furlough blues last year, and feel another bout may be coming on. So I had use of my state's funds, and can reiterate that you must contact your state for guidance.
I noticed that those who went into the office received different advice than some who called. And my experience was trouble-free as I only interacted with the state-run website.
Just this week I found a substantial written document online, and it explained in writing various rules that were getting mangled when reinterpreted by officials and the unemployed.
Do as much research as possible, and find written documents that can substantiate what you are told.