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Vanguard wait time 20-30 minutes
Old 03-24-2015, 05:51 PM   #1
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Vanguard wait time 20-30 minutes

I just called - to get one little thing answered but they said the wait time is between 20-30 minutes!! Is it because it is tax time?? Crazy long wait!! It's like calling Comcast!
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Old 03-24-2015, 06:00 PM   #2
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I just called - to get one little thing answered but they said the wait time is between 20-30 minutes!! Is it because it is tax time?? Crazy long wait!! It's like calling Comcast!
If you think that is bad, try calling the IRS.
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Old 03-24-2015, 06:02 PM   #3
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Hmmm... luck of the draw? I've called them several times and never more than a few minutes before someone answered.
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Old 03-24-2015, 06:12 PM   #4
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This time of year is by far every funds companys peak times. Their(not just Vanguard) volume spikes and doesn't drop till after the 15. It's not just just taxes, IRAs volume spike big time too.

It's something the funds know but staffing phones is difficult. Bring in too many, we're not being productive. Too few and the phones queue.

Edit to add in 1988 you'd pray for a 30 minute hold instead of 2-3 hours. There's a trick phone supervisors used to do called "draining the queue". Shortens the hold time dramaticly, pretty sure nobody does that today.
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Old 03-24-2015, 06:36 PM   #5
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I don't even bother to call Vanguard anymore as I usually find more knowledgeable information elsewhere.

Apart from that, having a "speaker" option on your phone helps from passing out while enduring long waits, regardless of what company "Keeps Me Hanging On".
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Old 03-24-2015, 07:00 PM   #6
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They do give you an option for them to call you back...
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Old 03-24-2015, 07:01 PM   #7
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I don't even bother to call Vanguard anymore as I usually find more knowledgeable information elsewhere.
+1. I email if I need something from VG, probably less than once/year.
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Old 03-24-2015, 08:06 PM   #8
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I wanted to ask them if they could stop sending me prospectus letters and do all correspondence with emails only going forward - It's not even an investment related request/question. Is this something I can do own my own on their site?
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Old 03-24-2015, 08:12 PM   #9
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I just called - to get one little thing answered but they said the wait time is between 20-30 minutes!! Is it because it is tax time?? Crazy long wait!! It's like calling Comcast!
OTOH I called Comcast this afternoon and spent zero minutes on hold

You can most definitely go online and switch to email correspondence only.
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Old 03-24-2015, 08:14 PM   #10
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You can most definitely go online and switch to email correspondence only.
Yep: Account maintenance > Mail preferences
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Old 03-24-2015, 08:31 PM   #11
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Yep: Account maintenance > Mail preferences
DONE!!! Who needs Vanguard 800# when we have YOU here!

Thanks a BUNCH!!!
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Old 03-25-2015, 03:53 PM   #12
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Crazy long wait!! It's like calling Comcast!
Probably the price we pay for crazy ERs.
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Old 03-25-2015, 04:23 PM   #13
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They have had a big influx of money and this is the time of year people open up new accounts for IRAs.
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