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12-01-2019, 05:33 PM
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#1
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Full time employment: Posting here.
Join Date: Dec 2006
Location: chicago burbs
Posts: 729
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Vanguard Website
Unable to log in this evening. Anyone else experiencing issues?
Wondering if it's weather related.
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12-01-2019, 05:34 PM
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#2
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Administrator
Join Date: Jan 2008
Location: lumpen slums of cyberspace
Posts: 30,307
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I logged into my Vanguard account 15 minutes ago.
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12-01-2019, 05:36 PM
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#3
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Recycles dryer sheets
Join Date: Nov 2017
Location: Green Bay
Posts: 119
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I just logged on without issue.
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12-01-2019, 05:43 PM
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#4
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Full time employment: Posting here.
Join Date: Dec 2006
Location: chicago burbs
Posts: 729
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Thanks for the quick responses. Still can't log in.
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12-01-2019, 05:43 PM
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#5
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Administrator
Join Date: Jan 2008
Location: lumpen slums of cyberspace
Posts: 30,307
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 Quote:
Originally Posted by golfnut
Thanks for the quick responses. Still can't log in.
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Try a different browser or private mode.
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12-01-2019, 06:38 PM
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#6
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Recycles dryer sheets
Join Date: May 2014
Posts: 59
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It was buggy for me this morning. I couldn’t log in on the app. Got error messages. After 2 attempts I just went through their website with no problem. And then when I was done I tested the app again and was able to get in. I just tried the app again and it was very slow to login but after about 30 seconds it went through.
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12-01-2019, 06:53 PM
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#7
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Jun 2007
Posts: 8,700
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Just logged in, no problems.
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12-01-2019, 06:55 PM
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#8
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Recycles dryer sheets
Join Date: Oct 2016
Posts: 167
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Just tried the website and the app and was able to login within 10 seconds. Whatever it was it looks like it has been fixed now. Or could be a congestion issue with your ISP.
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12-01-2019, 07:10 PM
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#9
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Full time employment: Posting here.
Join Date: Dec 2006
Location: chicago burbs
Posts: 729
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Quote:
Originally Posted by Go-NoGo
Just tried the website and the app and was able to login within 10 seconds. Whatever it was it looks like it has been fixed now. Or could be a congestion issue with your ISP.
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Thanks. Still can't log in. How is a ISP congestion issue resolved?
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12-01-2019, 07:46 PM
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#10
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Recycles dryer sheets
Join Date: Oct 2016
Posts: 167
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Quote:
Originally Posted by golfnut
Thanks. Still can't log in. How is a ISP congestion issue resolved?
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If you can connect to other sites then it's not an ISP issue, you might want to try clearing the cache in your browser or better yet, use another browser to connect.
On your smartphone, try turning off the wifi and use the app over cellular data.
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12-01-2019, 08:34 PM
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#11
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: Dec 2008
Posts: 5,458
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Quote:
Originally Posted by golfnut
Thanks. Still can't log in. How is a ISP congestion issue resolved?
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What DNS are you using?
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12-01-2019, 08:55 PM
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#12
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Full time employment: Posting here.
Join Date: Dec 2006
Location: chicago burbs
Posts: 729
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Quote:
Originally Posted by Go-NoGo
If you can connect to other sites then it's not an ISP issue, you might want to try clearing the cache in your browser or better yet, use another browser to connect.
On your smartphone, try turning off the wifi and use the app over cellular data.
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Used my smartphone with wifi turned off and I connected with the site. Thanks for the tip.
Tried again via my desktop and no luck.
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12-01-2019, 09:08 PM
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#13
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Recycles dryer sheets
Join Date: Oct 2016
Posts: 167
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Quote:
Originally Posted by golfnut
Used my smartphone with wifi turned off and I connected with the site. Thanks for the tip.
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Looks like your ISP, or something upstream of your ISP is not able to pass the data to the vanguard site.
I use this https://www.isitdownrightnow.com/ to check if the site I am trying to connect is experiencing problems and is down.
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12-02-2019, 09:49 AM
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#14
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Recycles dryer sheets
Join Date: Feb 2017
Posts: 141
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Is anyone having issues with the site this morning?
I can log in and see the dashboard or whatever it's called, with my accounts and balances, but when I click on a fund/account, the website goes haywire and everything on the page is listed like a table of contents.
It's like an early-internet style webpage where it's hard to make out what you're looking at.
Anyone else?
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12-02-2019, 09:59 AM
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#15
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Dryer sheet aficionado
Join Date: Mar 2010
Location: Just south of Rochester
Posts: 49
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Just logged in to Vanguard … no problem
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12-02-2019, 10:05 AM
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#16
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Moderator
Join Date: Oct 2010
Posts: 5,612
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It sounds a bit like Vanguard might have done some server changes what required DNS changes. DNS is like the Internet's yellow pages (it maps the text "vanguard.com" to the IP address, which is like the phone number). This DNS "yellow pages" is spread out all over the Internet and so takes time for all of the DNS servers to get updated.
If you experience an issue, you might try setting your DNS to 1.1.1.1 and try again.
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12-02-2019, 12:52 PM
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#17
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Moderator Emeritus
Join Date: Jan 2007
Location: New Orleans
Posts: 42,795
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Quote:
Originally Posted by vince
Just logged in to Vanguard … no problem
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+1
No problem whatsoever.
I was not using an app, so I wonder if maybe the app is causing a problem? I logged in using the Microsoft Chromium Edge browser, on a fully updated Windows 10 laptop computer.
__________________
I have drunken deep of joy,
And I will taste no other wine tonight.
― Percy Bysshe Shelley
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12-02-2019, 02:40 PM
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#18
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Recycles dryer sheets
Join Date: Feb 2017
Posts: 141
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Quote:
Originally Posted by sengsational
It sounds a bit like Vanguard might have done some server changes what required DNS changes. DNS is like the Internet's yellow pages (it maps the text "vanguard.com" to the IP address, which is like the phone number). This DNS "yellow pages" is spread out all over the Internet and so takes time for all of the DNS servers to get updated.
If you experience an issue, you might try setting your DNS to 1.1.1.1 and try again.
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I'm afraid I don't know what the part I bolded means.   Since I can't even get any buttons on their homepage to "click" now (earlier I got in just fine but the other pages were the odd ones), I'm just going to assume their yellow page reshuffling is still going on. i know others on here will see your advice and go "oh" and click a few keys and be all set. I, however, feel like the kids in the Charlie Brown comics in reading that.
If I can't get in and poke around by the time tech support, uh, dh gets home, I'll have him set the DNS to 1.1.1.1 He is fluent in computers whereas I have about a third grader's comprehension. 
Quote:
Originally Posted by W2R
+1
No problem whatsoever.
I was not using an app, so I wonder if maybe the app is causing a problem? I logged in using the Microsoft Chromium Edge browser, on a fully updated Windows 10 laptop computer.
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I'm on my laptop using Firefox. Browser & computer (mac) are updated.
Luckily I was just wanting to check on stuff and I don't actually need to get in for anything important. Hopefully, others who can't get in aren't needing to execute any trades or anything.
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12-02-2019, 04:35 PM
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#19
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Moderator
Join Date: Oct 2010
Posts: 5,612
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Best wait for DH, but for lurkers... if you go to "Apple > System Preferences > Network > WiFi > Advanced > DNS" you can add/change the DNS your system uses, but there might be something to do to flush the cache too.
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12-02-2019, 04:55 PM
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#20
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Thinks s/he gets paid by the post
Join Date: Jun 2006
Location: Boise
Posts: 3,788
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I was experiencing various troubles with Vanguard's site last night. Chrome browser, Win8 laptop, Sparklight (formerly Cable One) DNS server. No problems with other sites, so I think it's more Vanguard-related than DNS-related. Also, usually no problem with Vanguard's site; it's just been in the last day or two.
ETA: Still having trouble now. Can log in but can't see my accounts. Annoyed but not worried.
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"At times the world can seem an unfriendly and sinister place, but believe us when we say there is much more good in it than bad. All you have to do is look hard enough, and what might seem to be a series of unfortunate events, may in fact be the first steps of a journey." Violet Baudelaire.
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