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Old 12-01-2019, 05:33 PM   #1
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Vanguard Website

Unable to log in this evening. Anyone else experiencing issues?


Wondering if it's weather related.
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Old 12-01-2019, 05:34 PM   #2
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I logged into my Vanguard account 15 minutes ago.
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Old 12-01-2019, 05:36 PM   #3
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I just logged on without issue.
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Old 12-01-2019, 05:43 PM   #4
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Thanks for the quick responses. Still can't log in.
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Old 12-01-2019, 05:43 PM   #5
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Originally Posted by golfnut View Post
Thanks for the quick responses. Still can't log in.
Try a different browser or private mode.
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Old 12-01-2019, 06:38 PM   #6
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It was buggy for me this morning. I couldnít log in on the app. Got error messages. After 2 attempts I just went through their website with no problem. And then when I was done I tested the app again and was able to get in. I just tried the app again and it was very slow to login but after about 30 seconds it went through.
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Old 12-01-2019, 06:53 PM   #7
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Just logged in, no problems.
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Old 12-01-2019, 06:55 PM   #8
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Just tried the website and the app and was able to login within 10 seconds. Whatever it was it looks like it has been fixed now. Or could be a congestion issue with your ISP.
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Old 12-01-2019, 07:10 PM   #9
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Originally Posted by Go-NoGo View Post
Just tried the website and the app and was able to login within 10 seconds. Whatever it was it looks like it has been fixed now. Or could be a congestion issue with your ISP.

Thanks. Still can't log in. How is a ISP congestion issue resolved?
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Old 12-01-2019, 07:46 PM   #10
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Originally Posted by golfnut View Post
Thanks. Still can't log in. How is a ISP congestion issue resolved?
If you can connect to other sites then it's not an ISP issue, you might want to try clearing the cache in your browser or better yet, use another browser to connect.

On your smartphone, try turning off the wifi and use the app over cellular data.
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Old 12-01-2019, 08:34 PM   #11
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Thanks. Still can't log in. How is a ISP congestion issue resolved?
What DNS are you using?
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Old 12-01-2019, 08:55 PM   #12
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Originally Posted by Go-NoGo View Post
If you can connect to other sites then it's not an ISP issue, you might want to try clearing the cache in your browser or better yet, use another browser to connect.

On your smartphone, try turning off the wifi and use the app over cellular data.

Used my smartphone with wifi turned off and I connected with the site. Thanks for the tip.



Tried again via my desktop and no luck.
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Old 12-01-2019, 09:08 PM   #13
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Originally Posted by golfnut View Post
Used my smartphone with wifi turned off and I connected with the site. Thanks for the tip.
Looks like your ISP, or something upstream of your ISP is not able to pass the data to the vanguard site.

I use this https://www.isitdownrightnow.com/ to check if the site I am trying to connect is experiencing problems and is down.
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Old 12-02-2019, 09:49 AM   #14
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Is anyone having issues with the site this morning?

I can log in and see the dashboard or whatever it's called, with my accounts and balances, but when I click on a fund/account, the website goes haywire and everything on the page is listed like a table of contents.

It's like an early-internet style webpage where it's hard to make out what you're looking at.

Anyone else?
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Old 12-02-2019, 09:59 AM   #15
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Just logged in to Vanguard … no problem
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Old 12-02-2019, 10:05 AM   #16
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It sounds a bit like Vanguard might have done some server changes what required DNS changes. DNS is like the Internet's yellow pages (it maps the text "vanguard.com" to the IP address, which is like the phone number). This DNS "yellow pages" is spread out all over the Internet and so takes time for all of the DNS servers to get updated.


If you experience an issue, you might try setting your DNS to 1.1.1.1 and try again.
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Old 12-02-2019, 12:52 PM   #17
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Just logged in to Vanguard … no problem
+1

No problem whatsoever.

I was not using an app, so I wonder if maybe the app is causing a problem? I logged in using the Microsoft Chromium Edge browser, on a fully updated Windows 10 laptop computer.
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Old 12-02-2019, 02:40 PM   #18
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Originally Posted by sengsational View Post
It sounds a bit like Vanguard might have done some server changes what required DNS changes. DNS is like the Internet's yellow pages (it maps the text "vanguard.com" to the IP address, which is like the phone number). This DNS "yellow pages" is spread out all over the Internet and so takes time for all of the DNS servers to get updated.


If you experience an issue, you might try setting your DNS to 1.1.1.1 and try again.
I'm afraid I don't know what the part I bolded means. Since I can't even get any buttons on their homepage to "click" now (earlier I got in just fine but the other pages were the odd ones), I'm just going to assume their yellow page reshuffling is still going on. i know others on here will see your advice and go "oh" and click a few keys and be all set. I, however, feel like the kids in the Charlie Brown comics in reading that.

If I can't get in and poke around by the time tech support, uh, dh gets home, I'll have him set the DNS to 1.1.1.1 He is fluent in computers whereas I have about a third grader's comprehension.

Quote:
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+1

No problem whatsoever.

I was not using an app, so I wonder if maybe the app is causing a problem? I logged in using the Microsoft Chromium Edge browser, on a fully updated Windows 10 laptop computer.
I'm on my laptop using Firefox. Browser & computer (mac) are updated.

Luckily I was just wanting to check on stuff and I don't actually need to get in for anything important. Hopefully, others who can't get in aren't needing to execute any trades or anything.
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Old 12-02-2019, 04:35 PM   #19
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Best wait for DH, but for lurkers... if you go to "Apple > System Preferences > Network > WiFi > Advanced > DNS" you can add/change the DNS your system uses, but there might be something to do to flush the cache too.
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Old 12-02-2019, 04:55 PM   #20
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I was experiencing various troubles with Vanguard's site last night. Chrome browser, Win8 laptop, Sparklight (formerly Cable One) DNS server. No problems with other sites, so I think it's more Vanguard-related than DNS-related. Also, usually no problem with Vanguard's site; it's just been in the last day or two.

ETA: Still having trouble now. Can log in but can't see my accounts. Annoyed but not worried.
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