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Old 09-07-2016, 08:52 AM   #61
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Been interesting to read people's experiences here and helps us watch out for issues like others have had.

Our experiences with Vanguard to date have all been good. We've had accounts with Vanguard for several years.
Same here - 11 years with Vanguard with no issues. (Hope I didn't jinx myself by posting this).
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Old 09-07-2016, 09:14 AM   #62
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This gets better. The money left the other company on September 2. The Vanguard website states that I can expect the transfer to take 4 to 6 weeks. WTH? I called Vanguard. No electronic transfer. A check was probably mailed. If it takes them as long to find and process the check as it did to process the request, this should take until the end of September.

Only Vanguard offers the Admiral shares of Wellington. So the rollover IRA that holds the Wellington shares will remain at Vanguard. However, I won't be sending them any other money.
I guess you didn't call when you started the rollover?

In my case the other institution overnighted me the check and I overnighted it to Vanguard at Devon Park. Entire process took a week.

I'd probably confirm who's doing what and that your old firm is on board with what's occurring.
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Old 09-07-2016, 09:56 AM   #63
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I called Vanguard at the beginning of August. The CSR said the transfer required the paper form and a wet signature. Only way to do this. Mailed the form two days later. Called again after three weeks, was told they never received it. Was notified of a transaction confirmation by the other company last Friday afternoon. Checked Vanguard, saw the transfer in process. That was late Friday. Called Vanguard yesterday. Vanguard never notified me.

The old company did as asked, promptly. Vanguard shows the transaction was initiated on September 1st. Money was out of the old account September 2. That part had to have been done electronically because of the time frame.

I would hate to give them anything complicated to do. I don't think they could handle it.
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Old 09-07-2016, 10:24 AM   #64
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Same here - 11 years with Vanguard with no issues. (Hope I didn't jinx myself by posting this).
Same here--over 25 years with Vanguard and not a single issue. I'm sure with the sheer number of transactions of all their customers that sometimes mistakes occur. As we've seen here before, one factor in some case is the "losing" entity (a broker, another fund company) dragging their feet. They've got nothing to gain by cooperating.
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Old 09-07-2016, 10:32 AM   #65
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When I did our transfer their was no paper involved.
1. Started at Vanguard.com
2. Open new account
3. Select Transfer an Account
4. Fill in all the information
5. Maybe a week later all done.

Never even contacted old brokerage.
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Old 09-07-2016, 10:51 AM   #66
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While I've had multiple issues with Vanguard, including some that are similar to the OP's, they were all resolved quickly, easily, and to my satisfaction. One reason is that whenever I do anything with a broker that involves forms, I always confirm by phone what forms are needed, then photocopy all the forms that will be mailed, and then mail with proof of receipt. The follow-up becomes much easier, and phone conversations with the reps are much more effective when I have proof and date of delivery and can reference copies of the specific documents.
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Old 09-07-2016, 01:04 PM   #67
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While I've had multiple issues with Vanguard, including some that are similar to the OP's, they were all resolved quickly, easily, and to my satisfaction. One reason is that whenever I do anything with a broker that involves forms, I always confirm by phone what forms are needed, then photocopy all the forms that will be mailed, and then mail with proof of receipt. The follow-up becomes much easier, and phone conversations with the reps are much more effective when I have proof and date of delivery and can reference copies of the specific documents.
I agree and follow the same approach especially with new relationships.
OTOH, I find it a bit "telling" one has to make such an effort to manage the level of competent performance from a relationship vendor. The one thing I found frustrating with Vanguard surface was how incredibly inconsistent service issues were performed. Their estate group was near worthless in my experience with them.
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Old 09-07-2016, 07:01 PM   #68
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I've had no problems with either Vgd or Fido but, not being a "trader", my needs are pretty simple. In fact I seem to be in the minority here in that I actually prefer Vanguard's online interface to that of Fido. It tells me everything I need to know (and nothing I don't).

I've done paper-check rollovers to both entities and both were finalized in less than a week. Yes, even that short waiting period is more than a little uncomfortable when substantial sums are involved. But paper check was the only option out of both my esop and 401k so whatcha gonna do...

But - based on this and prior threads - I lean toward using Fidelity should I have any complex requirements down the road. And it doesn't hurt that I have one of their investor centers nearby. But with the bulk of our investments being in Vgd Admiral shares, I won't be giving up on them anytime soon. (Though the one thing that could possibly drive things in that direction eventually might be the oft-discussed consolidating of accounts for DW's benefit upon my demise.)
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Old 09-08-2016, 08:29 AM   #69
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I found a real nice discussion of Vanguard vs Schwab vs Fidelity over on the Bogleheads forum. It seems fairly even-handed and gives many perspectives. I have a feeling that the E-R forums here would probably mirror their experiences...

https://www.bogleheads.org/forum/viewtopic.php?t=184255
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