CuppaJoe
Moderator Emeritus
Quote:
Originally Posted by CuppaJoe
AT&T, we know you are the same varmints formally known as SBC, don't get me started.
Oops, sorry.
My complaint about PacBell/SBC/AT&T is really a complaint about how "customer service" in general has changed over the years. Moving business phones is the best example of that. Years ago I could call the phone company and say, "our business is moving, what do we need to do?" One person at the phone company would be assigned to handle it. easy. A few years went by and most businesses push some of their internal procedures onto the customer, customer needs to know those internal procedures but ends up learning by making mistakes.
I call and say, "we are moving, we have four lines and a DSL line." I think I've disconnected all five and set up new lines at the new address. Four months go by and I get a forwarded phone bill and see that the DSL line is still connected. I talk to four or five people at SBC and they even set of a four-way conference call to figure out what happened. Well, I misunderstood, "disconnect the DSL line" means take DSL service off the line, and I should have called a different person to disconnect the number from the line. And I'm saying, "what part of 'we are moving' don't you get?"
Originally Posted by CuppaJoe
AT&T, we know you are the same varmints formally known as SBC, don't get me started.
--Yep, these varmints are the reason I moved to Dallas 14 years ago from St. Louis; traded snow for dust......
Oops, sorry.
My complaint about PacBell/SBC/AT&T is really a complaint about how "customer service" in general has changed over the years. Moving business phones is the best example of that. Years ago I could call the phone company and say, "our business is moving, what do we need to do?" One person at the phone company would be assigned to handle it. easy. A few years went by and most businesses push some of their internal procedures onto the customer, customer needs to know those internal procedures but ends up learning by making mistakes.
I call and say, "we are moving, we have four lines and a DSL line." I think I've disconnected all five and set up new lines at the new address. Four months go by and I get a forwarded phone bill and see that the DSL line is still connected. I talk to four or five people at SBC and they even set of a four-way conference call to figure out what happened. Well, I misunderstood, "disconnect the DSL line" means take DSL service off the line, and I should have called a different person to disconnect the number from the line. And I'm saying, "what part of 'we are moving' don't you get?"
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