|
|
Strange return experience at Costco
07-05-2018, 08:40 PM
|
#1
|
Thinks s/he gets paid by the post
Join Date: Mar 2013
Location: Southern California
Posts: 3,999
|
Strange return experience at Costco
I buy a lot of stuff from Costco, and I rarely return things even if they are defective or unsatisfactory. It's just not worth the time and hassle to me. I see a lot of people abusing the policy and I don't want to be like that.
But this week I had two pairs of sunglasses break on me, both purchased from Costco. In one case the frame cracked, and the other case the rubber coating on both stems just peeled off. The pairs were 12 and 18 months old. I still have sunglasses that I bought 20 years ago that are perfectly usable, so it seemed very odd to me that these would fail so soon.
So I brought them back to the Costco. I stood in the returns line only to find out that sunglasses have to be returned to the optical department. So then I brought them over to optical and asked to return them.
The woman looked at the first pair and said to me that I could easily glue these back together and they will be fine. So I asked her "do sunglasses have a different return policy than other Costco items"? She gave me a bit of a dirty look and told me that I should only expect to get 12-18 months of use out of sunglasses.
One of the pairs was almost $60, and I told her that I thought for $60 they really should last longer. She gave me another look and told me that $60 is nothing for sunglasses. I was really beginning to feel like I was being put in my place for a) paying so little for the sunglasses, and b) expecting them to last more than 12-18 months.
I stood firm and she eventually told me she would make a "one time" exception and took them back. But I left the store feeling really weird about Costco.
I went to the Big 5 Sporting Goods store where I've bought sunglasses for the past 30 years and bought two nice pairs of Serengetti's there. I guess I won't be buying sunglasses at Costco any more.
Has anyone else had a weird experience trying to return an item to Costco lately?
|
|
|
|
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!
Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!
|
07-05-2018, 08:44 PM
|
#2
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: May 2008
Location: No fixed abode
Posts: 8,765
|
I suspect this was more of a problem with that person than with Costco. I've never had a single issue returning items to Costco.
Of course, I would never pay $60 for a pair of sunglasses. More like $20. Assuming I could buy non-prescription ones. I've got one pair of sunglasses, prescription, and I've had them for 15 years. So I disagree with her assessment.
__________________
"Good judgment comes from experience. Experience comes from bad judgement." - Anonymous (not Will Rogers or Sam Clemens)
DW and I - FIREd at 50 (7/06), living off assets
|
|
|
07-05-2018, 08:53 PM
|
#3
|
Thinks s/he gets paid by the post
Join Date: May 2007
Posts: 1,250
|
Good sunglasses are expensive. Honestly I agree with the sales person. 12-18 months of use for a $60 pair of sunglasses seems very reasonable. It would not occur to me to return such an old reasonably priced item after such long period of use. I think return policies can sometimes be too loose and of course we all end up paying more for the price of goods.
|
|
|
07-05-2018, 10:33 PM
|
#4
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: May 2008
Posts: 5,214
|
They say 100% satisfaction guaranteed, and you can return anything anytime except for things like electronics, so why not.
I only returned like three things to Costco in my lifetime, but the first return was an organic, colorless (transparent) liquid detergent that was more than half used. The detergent worked fine in the summertime, but then, winter came, and the cold water temperature dropped and the detergent wouldn't dissolve correctly and I ended up with dried-up snot-like things stuck on shirts, pants, etc. I brought the half-empty detergent bottle back to Costco and explained, and this guy opened the top to look into it and then tried to smell it (to see if it was actually detergent in it or what; I don't know, but this is an organic/hypoallergenic fragrance-free liquid detergent, so it looked like plain water in the bottle. He then went to his supervisor. I don't know what they talked about, but he came back and gave me the refund. I don't know what compelled me to return this, but I remember I was kind of bummed that I had to redo the laundry.
|
|
|
07-05-2018, 10:44 PM
|
#5
|
Thinks s/he gets paid by the post
Join Date: Apr 2016
Location: Dutchess County
Posts: 1,599
|
My underwear are getting a bit ragged, I wonder if I can return them to Costco? They are only a year old and for what I paid I sure expected to get better longevity.
|
|
|
07-05-2018, 10:59 PM
|
#6
|
Recycles dryer sheets
Join Date: Feb 2018
Posts: 145
|
Not so much a Costco thing but I used to be loyal to Revos till they got rid of their lifetime frame warranty and replaced them with a 2 year warranty. The frame typically last 4-6 years before they break on me (typically at the hinge) So I jumped to Maui Jim’s.. then they did the same thing, reduced the lifetime warranty to a 2 year warranty. I don’t mind paying for things if I know they will last or if I know they will stand behind their product. If I’m going to pay $150+, I like to know they will stand behind their product for more than 2 years. The last pair I got was $20ish pair on amazon that had good reviews. The one I currently have seems as well built as the $150+ Maui Jim’s.
|
|
|
07-05-2018, 10:59 PM
|
#7
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Mar 2007
Posts: 14,328
|
Quote:
Originally Posted by Just_Steve
My underwear are getting a bit ragged, I wonder if I can return them to Costco? They are only a year old and for what I paid I sure expected to get better longevity.
|
I returned underwear to Costco. The first time I washed them, every pair shrunk so much I couldn't use them. I did suggest that they could re-label them "small" and resell them.
|
|
|
07-05-2018, 11:24 PM
|
#8
|
Thinks s/he gets paid by the post
Join Date: Sep 2017
Posts: 1,110
|
Quote:
Originally Posted by travelover
I returned underwear to Costco. The first time I washed them, every pair shrunk so much I couldn't use them. I did suggest that they could re-label them "small" and resell them.
|
Were they Hanes? I think we bought t shirts there that shrunk like crazy too. Pretty sure they were Hanes.
I don’t think it’s at all crazy for you to expect sunglasses to last more than 18mo. My current pair I purchased easily 10yrs ago. I think they were from banana republic and ~$60-80. That’s a lot for a pair of glasses when you compare frame costs to a warby parker. Honestly, for something I’m lucky to not lose in 6mo, I’m not shelling out big $.
ETA, I wonder if the optical center is run by a subcontractor? Can’t see why they would have given you a bad time otherwise.
|
|
|
07-05-2018, 11:36 PM
|
#9
|
Recycles dryer sheets
Join Date: Jul 2013
Posts: 162
|
Quote:
Originally Posted by Letj
Good sunglasses are expensive. Honestly I agree with the sales person. 12-18 months of use for a $60 pair of sunglasses seems very reasonable. It would not occur to me to return such an old reasonably priced item after such long period of use. I think return policies can sometimes be too loose and of course we all end up paying more for the price of goods.
|
+1
High end sunglasses are in the hundreds of dollars.
I also would not return something I used for that long for that kind of price.
|
|
|
07-06-2018, 01:53 AM
|
#10
|
Recycles dryer sheets
Join Date: Oct 2013
Posts: 82
|
Throw them in the trash and move on. I buy a few pairs of seeing eye glasses a year and all break or get scratched (trash). I am sure they are made in China. Who else would take them back after 18 months? Amazon? Sears? Walmart? no way.
|
|
|
07-06-2018, 02:32 AM
|
#11
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jan 2008
Location: NC
Posts: 21,300
|
Quote:
Originally Posted by Letj
Good sunglasses are expensive. Honestly I agree with the sales person. 12-18 months of use for a $60 pair of sunglasses seems very reasonable. It would not occur to me to return such an old reasonably priced item after such long period of use. I think return policies can sometimes be too loose and of course we all end up paying more for the price of goods.
|
+2. $60 is more than cheapo drugstore sunglasses, but it’s also far from the cost of good sunglasses - closer to $150-250 IME. You probably got your money’s worth, and there’s no way the store can know how they were cared for, e.g. the frame didn’t just spontaneously crack.
__________________
No one agrees with other people's opinions; they merely agree with their own opinions -- expressed by somebody else. Sydney Tremayne
Retired Jun 2011 at age 57
Target AA: 50% equity funds / 45% bonds / 5% cash
Target WR: Approx 1.5% Approx 20% SI (secure income, SS only)
|
|
|
07-06-2018, 05:19 AM
|
#12
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jun 2016
Location: Colorado
Posts: 8,971
|
To the OP. We’ve never had an issue returning anything to Costco, so it is weird.
Regarding cheap sunglasses. My eye doc told me to always avoid them. The UV protections are not as good, if they exist at all and the dark lens open your pupil more and let in even more of the bad stuff.
Sunglasses are one of the things I spend more on to get all the UV protection coatings.
|
|
|
07-06-2018, 05:43 AM
|
#13
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Feb 2006
Location: Washington, DC
Posts: 11,328
|
Costco sets their return policy, not individual employees of Costco. If an item is covered by their lifetime satisfaction policy you can return it if it fails. If the person behind the desk takes issue, ask for a manager. Costco used to offer that crazy policy on electronics. I returned two 42 inch flat screen TVs that developed lines in the picture years after purchase. They had originally been bought for $2000+ each. I got the full $2000 back on each and was able to buy a bigger, better new TV and pocket $1000. They wisely ended coverage on electronics.
I would not return an item that I wore out through normal use, or that I accidentally broke. But, if the item falls apart when it shouldn't like OPs sunglasses I would take it right back.
__________________
Idleness is fatal only to the mediocre -- Albert Camus
|
|
|
07-06-2018, 05:48 AM
|
#14
|
Recycles dryer sheets
Join Date: Feb 2018
Posts: 145
|
Quote:
Originally Posted by COcheesehead
To the OP. We’ve never had an issue returning anything to Costco, so it is weird.
Regarding cheap sunglasses. My eye doc told me to always avoid them. The UV protections are not as good, if they exist at all and the dark lens open your pupil more and let in even more of the bad stuff.
Sunglasses are one of the things I spend more on to get all the UV protection coatings.
|
Totally agree. Proper UV protection is a must to protect from long term problems. Since you mentioned UV protection, here is an article worth reading about UV A/B protection in cars and how to reduce chances of cancer and skin damage.
https://www.google.com/amp/s/www.aut...ainst-uv-rays/
|
|
|
07-06-2018, 06:14 AM
|
#15
|
Full time employment: Posting here.
Join Date: Nov 2015
Posts: 661
|
Seems like a lot of users here know very little about sunglasses...and that they're almost all produced by the same company...luxottica
Ray bans used to be cheap drug store sunglasses. Luxottica bought them up...pulled them from the shelves then re released them. Not a single thing changed other than the price...which skyrocketed. But since it costs more it must mean its better quality, lol.
Im not telling people to go out about buy glasses you get from a $0.25 machine...but if you think you have to drop $150+ for "good" glasses...I have a bridge to sell you.
|
|
|
07-06-2018, 06:18 AM
|
#16
|
Thinks s/he gets paid by the post
Join Date: Jun 2017
Location: Western NC
Posts: 4,633
|
Quote:
Originally Posted by donheff
Costco sets their return policy, not individual employees of Costco. If an item is covered by their lifetime satisfaction policy you can return it if it fails. If the person behind the desk takes issue, ask for a manager. Costco used to offer that crazy policy on electronics. I returned two 42 inch flat screen TVs that developed lines in the picture years after purchase. They had originally been bought for $2000+ each. I got the full $2000 back on each and was able to buy a bigger, better new TV and pocket $1000. They wisely ended coverage on electronics.
I would not return an item that I wore out through normal use, or that I accidentally broke. But, if the item falls apart when it shouldn't like OPs sunglasses I would take it right back.
|
True but their TVs still have a 2-year warranty, doubled to 4 if you buy with the Costco VISA.
And you can add a 3-year Square Trade extended warranty for another $100 or so, so 7 years under warranty coverage still isn't bad.
As for sunglasses, I've given up and just buy Global Vision wrap-arounds (various style) for under $20 each off eBay or Amazon.
|
|
|
07-06-2018, 06:25 AM
|
#17
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jun 2016
Location: Colorado
Posts: 8,971
|
Quote:
Originally Posted by ponyboy
Seems like a lot of users here know very little about sunglasses...and that they're almost all produced by the same company...luxottica
Ray bans used to be cheap drug store sunglasses. Luxottica bought them up...pulled them from the shelves then re released them. Not a single thing changed other than the price...which skyrocketed. But since it costs more it must mean its better quality, lol.
Im not telling people to go out about buy glasses you get from a $0.25 machine...but if you think you have to drop $150+ for "good" glasses...I have a bridge to sell you.
|
Always check the tag to see what the coatings are. That’s the bottom line.
|
|
|
07-06-2018, 06:59 AM
|
#18
|
Thinks s/he gets paid by the post
Join Date: Nov 2014
Location: Austin
Posts: 1,384
|
Funny somebody mentioned Serengetti's. I bought a pair from Costco over 5 years ago and they're still going strong. They weren't cheap, though. Honestly, I'm more likely to lose sunglasses than to ever break a pair, but that's me....
|
|
|
07-06-2018, 08:15 AM
|
#19
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Sep 2005
Location: Northern IL
Posts: 26,888
|
Quote:
Originally Posted by Letj
... 12-18 months of use for a $60 pair of sunglasses seems very reasonable.....
|
I wear my regular prescription glasses everyday, and they last for years, and if it was easier, I'd get new lenses put in the old frames because often they are in good shape, I just need a new prescription. The frames themselves aren't all that much more than $60, the costs is in the lens, etc.
My custom fit clip-on sunglasses out-lasted my frames, and they were ~ $40.
-ERD50
|
|
|
07-06-2018, 08:24 AM
|
#20
|
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Sep 2005
Location: Northern IL
Posts: 26,888
|
Quote:
Originally Posted by GoodWishes
+1
High end sunglasses are in the hundreds of dollars. ...
|
So?
High end cars are in the hundreds of thousands of dollars. Does that mean I shouldn't expect a mid priced car to last 12 months?
$60 sunglasses - we aren't talking some cheap junk from a kiosk for $5.99. Or a Yugo to keep the car analogy alive.
What happened to the frugal LBYM'ers here? I blame RobbieB and his "Blow That Dough!" thread!
-ERD50
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Thread Tools |
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads
|
|
|
|
|
|
|
|
|
|
|
|
|
» Quick Links
|
|
|