US Bank gaffe causes 15 min personal panic

tpcooper · 07-13-2008, 11:06 AM

I come home from work Friday and have a notice from the post office that delivery of a certified letter was attempted, and I can either as for them to redeliver or I can go by the post office. I hate certified mail because I am never home during delivery times and of course I can't get to the post office near my home during my lunch break from work - too far. Luckily it was Friday, so I was able to go by yesterday.

I pick it up and am even more pissed because it is one of those perforated, tear off the edges envelopes, how important could this be, right?

The letter reads:

July 03, 2008

Dear Mortgagor:

This letter will serve as notice on your breach of your Mortgage encumbering the above referenced loan number.

You are in breach of the mortgage for your failure to pay the monthly installments due thereunder. In order to cure this breach of the mortgage, you must send certified funds in the amount of xxxx.xx for payments and $.00 for late charges, plus any additional payments that may come due within thirty (30) days from the date of this letter. If you fail to bring this account current, the full balance of the loan will be accelerated.

You are hereby notified that we will be making periodic inspections of the property in accordance with the Mortgage or Deed of Trust to protect our investment. Foreclosure and public sale of the property in accordance with the applicable State Laws will follow if this account is not current within (30) days. You have the right to reinstate the mortgage after acceleration pursuant to the terms of the Mortgage and you have the right to assert in any foreclosure action the non-existence of a default and any other defense you may have to acceleration and foreclosure.

Unless you notify this office within thirty (30) days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid. We urge you to protect your investment by promptly bringing your account to a current status. Please govern yourselves accordingly.

Sincerely,
Susan Beets
Manager
Collection Department
800-820-0024

So after fuming for a few minutes knowing I had been paying, I decide to cancel my plans for the day and head home to start digging up my evidence. After a few more minutes I decide to call the phone number even though it is Saturday.

The message is:

If you are calling in reference to a certified letter that you have received dated July 3 demanding the full amount due, please be advised that letter was sent in error. We apologize for this error and our office is preparing written apologies.

It also goes onto say my credit score has not been effected by the error. Then it invites me to leave a message to be returned. The system then says the voice mail box is full.

Apparently a lot of people got these letters, and might not be as good humored as I am.

**Want2retire** · 07-13-2008, 11:16 AM

What a nightmare!!

crazy connie · 07-13-2008, 01:37 PM

Care to tell us who the bozo lender is? I would not want my kids or friends going to them!

Marquette · 07-13-2008, 02:31 PM

Quote:

Originally Posted by crazy connie

Care to tell us who the bozo lender is? I would not want my kids or friends going to them!

Well, the title says US Bank... so I'm guessing it was them.

OAG · 07-13-2008, 02:56 PM

Or call the 1-800 number in the OP - Sure they will be happy to own up. BTW ask for Susan.

tpcooper · 07-13-2008, 03:00 PM

Yeah, the loan was originally SunTrust but as I understand it was sold to and is now serviced by US Bank.

Yeah, I thought about editing out the name and number like I edited out the mortgage amount, but figured I wasn't doing anyone any harm on posting a form letter like that...I'm sure the automated phone system makes it very difficult to actually reach Susan. :-)

clifp · 07-13-2008, 04:26 PM

I think it is a good idea to publicly trash corporate screw ups like this.

Susan appeared to be formerly the owner of a mortgage company. If enough people on enough forums post similarly form letters first her name will associated with this on google searches. Then if there are lots of screw ups then googling "US Bank mortgages" will eventually work its way up the search results. I am sure even old line banks have somebody watching their google results.

tpcooper · 07-15-2008, 08:13 AM

9,000 Mistakenly Warned Of Mortgage Default - Money News Story - WSMV Nashville

I agree with the one guy though, I hope they will accept my written apology if I do ever miss a payment because of a computer glitch...

CitricAcid · 07-15-2008, 08:37 AM

Quote:

Originally Posted by tpcooper

9,000 Mistakenly Warned Of Mortgage Default - Money News Story - WSMV Nashville

I agree with the one guy though, I hope they will accept my written apology if I do ever miss a payment because of a computer glitch...

Works one way, doesn't work the other way. By the way, was it Susan's fault or the bank's fault? By the looks of it, isn't Susan just part of a third-party collection agency? It could be that the bank, incorrectly, alerted the collection agency of thousands of false defaultees but it may not be her company's fault. Not rushing to their defense, but not sure which side is to blame here

07-13-2008, 11:06 AM	#1
tpcooper Dryer sheet wannabe Join Date: Jul 2007 Location: Nashville Posts: 22	US Bank gaffe causes 15 min personal panic I come home from work Friday and have a notice from the post office that delivery of a certified letter was attempted, and I can either as for them to redeliver or I can go by the post office. I hate certified mail because I am never home during delivery times and of course I can't get to the post office near my home during my lunch break from work - too far. Luckily it was Friday, so I was able to go by yesterday. I pick it up and am even more pissed because it is one of those perforated, tear off the edges envelopes, how important could this be, right? The letter reads: July 03, 2008 Dear Mortgagor: This letter will serve as notice on your breach of your Mortgage encumbering the above referenced loan number. You are in breach of the mortgage for your failure to pay the monthly installments due thereunder. In order to cure this breach of the mortgage, you must send certified funds in the amount of xxxx.xx for payments and $.00 for late charges, plus any additional payments that may come due within thirty (30) days from the date of this letter. If you fail to bring this account current, the full balance of the loan will be accelerated. You are hereby notified that we will be making periodic inspections of the property in accordance with the Mortgage or Deed of Trust to protect our investment. Foreclosure and public sale of the property in accordance with the applicable State Laws will follow if this account is not current within (30) days. You have the right to reinstate the mortgage after acceleration pursuant to the terms of the Mortgage and you have the right to assert in any foreclosure action the non-existence of a default and any other defense you may have to acceleration and foreclosure. Unless you notify this office within thirty (30) days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid. We urge you to protect your investment by promptly bringing your account to a current status. Please govern yourselves accordingly. Sincerely, Susan Beets Manager Collection Department 800-820-0024 So after fuming for a few minutes knowing I had been paying, I decide to cancel my plans for the day and head home to start digging up my evidence. After a few more minutes I decide to call the phone number even though it is Saturday. The message is: If you are calling in reference to a certified letter that you have received dated July 3 demanding the full amount due, please be advised that letter was sent in error. We apologize for this error and our office is preparing written apologies. It also goes onto say my credit score has not been effected by the error. Then it invites me to leave a message to be returned. The system then says the voice mail box is full. Apparently a lot of people got these letters, and might not be as good humored as I am.

07-13-2008, 11:16 AM	#2
Want2retire Moderator Join Date: Jan 2007 Location: New Orleans Posts: 6,030	What a nightmare!! __________________ Dreaming of retirement.... " - - my greatest skill has been to want but little - - " (Henry David Thoreau, in Walden)

07-13-2008, 02:56 PM	#5
OAG Thinks s/he gets paid by the post Join Date: Jun 2006 Location: Dublin, Ohio Posts: 1,779	Or call the 1-800 number in the OP - Sure they will be happy to own up. BTW ask for Susan. __________________ Proud Vietnam Veteran: Cu Chi 66, 1/25th, HHC 25th and Pleiku 66-67 41st Sig Bn 1st STRATCOM

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07-13-2008, 01:37 PM	#3
crazy connie Full time employment: Posting here. Join Date: Feb 2006 Posts: 709	Care to tell us who the bozo lender is? I would not want my kids or friends going to them!

07-13-2008, 03:00 PM	#6
tpcooper Dryer sheet wannabe Join Date: Jul 2007 Location: Nashville Posts: 22	Yeah, the loan was originally SunTrust but as I understand it was sold to and is now serviced by US Bank. Yeah, I thought about editing out the name and number like I edited out the mortgage amount, but figured I wasn't doing anyone any harm on posting a form letter like that...I'm sure the automated phone system makes it very difficult to actually reach Susan. :-)

07-13-2008, 04:26 PM	#7
clifp Thinks s/he gets paid by the post Join Date: Oct 2006 Posts: 2,138	I think it is a good idea to publicly trash corporate screw ups like this. Susan appeared to be formerly the owner of a mortgage company. If enough people on enough forums post similarly form letters first her name will associated with this on google searches. Then if there are lots of screw ups then googling "US Bank mortgages" will eventually work its way up the search results. I am sure even old line banks have somebody watching their google results.

07-15-2008, 08:13 AM	#8
tpcooper Dryer sheet wannabe Join Date: Jul 2007 Location: Nashville Posts: 22	9,000 Mistakenly Warned Of Mortgage Default - Money News Story - WSMV Nashville I agree with the one guy though, I hope they will accept my written apology if I do ever miss a payment because of a computer glitch...

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