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Login issues today
Old 10-30-2014, 07:40 PM   #1
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Login issues today

I wanted to let you know that we had a server glitch today that caused some folks to receive an wrong password notice when they tried to login.
It should be resolved now. It was entirely a goof on our part and you should be able to login now. I apologize for any inconvenience.

If you are using the mobile app and can't log in you may need to empty your cache or re-install the app. If you need to reset your password (even though you saw that message in error) and need help, please hit the contact link at the bottom of the page to reach the help desk (response may take a few hours). Sorry about the snafu...
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Old 10-30-2014, 08:07 PM   #2
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I thought it might have to do with sun flares. lol
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Old 10-30-2014, 08:26 PM   #3
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Whew, thank goodness, thought my account had been hijacked, and was worried about what spam had been posted under my name.
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Old 11-15-2014, 07:44 AM   #4
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Is this error happening again today? I am logged in on my desktop using Windows Explorer. But I am unable to log in with the same credentials to my iPad app, I am getting the user error/password message.


I did try deleting the app, then re-installed it, but I got the same error.
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Old 11-15-2014, 07:49 AM   #5
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That happened to me last night on the iPad, but my desktop was fine.
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Old 11-15-2014, 08:25 AM   #6
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Geeze, I figured I'd racked up too many forum rule infractions this month.

Back to my old bad behavior!
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Old 11-15-2014, 08:31 AM   #7
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Tech support has been notified.
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Old 11-15-2014, 09:11 AM   #8
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Started last night on my iPhone--got the incorrect password message.

changed my password on the PC version. Everything fine on the PC.

deleted the iphone app and reinstalled it. Still getting the error message.
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Old 11-15-2014, 09:44 AM   #9
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Thanks for the notes - what sort of errors are you getting?
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Old 11-15-2014, 09:48 AM   #10
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Quote:
Originally Posted by Janet H View Post
Thanks for the notes - what sort of errors are you getting?
A screenshot. The first attempt gave this message.
.
Attached Images
File Type: jpg login error.jpg (150.9 KB, 12 views)
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Old 11-15-2014, 10:00 AM   #11
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iPad ER app also not working
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File Type: jpg image.jpg (46.2 KB, 4 views)
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Old 11-15-2014, 10:03 AM   #12
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Me, too!


Sent from my iPhone using Early Retirement Forum
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Old 11-15-2014, 10:06 AM   #13
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I just logged in using Firefox.
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Old 11-15-2014, 10:26 AM   #14
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Ok folks - mystery solved.

We had a server glitch that caused this. It has been fixed now. You should be able to login now If you can't login with your old info (because you tried to reset it), please reset your password as usual and that should work. If you are still stuck, you can contact the help desk via the contact link at the bottom of the page and they can reset your password.

I really appreciate the heads up on this - it affected every Iphone and Ipad user afaik. No one was being hacked - there was a config problem with our server. Apologies for the heartburn.
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Old 11-15-2014, 10:29 AM   #15
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Thank you Janet, working perfectly.

Sent from my SAMSUNG-SGH-I337 using Early Retirement Forum mobile app
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Old 11-15-2014, 11:04 AM   #16
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It's working for me from an iTouch with my old password (it didn't earlier today and now I've forgotten what I was going to post )
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Old 11-15-2014, 11:10 AM   #17
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Thanks Janet. I thought the problem was me forgetting my password so I got a new one and all is well
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Old 11-15-2014, 11:20 AM   #18
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I thought it was the Russkies...
Had a problem on my Nexus 10 or maybe android phone, but it is all cleared up now.
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Old 11-15-2014, 11:25 AM   #19
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I've been here over three years and have only infrequent problems that do get cleared up. I just do something else, nothing I say/post is that important.
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Old 11-15-2014, 12:07 PM   #20
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working fine now on both laptop and iPhone.

Thanks, Janet!
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