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Old 07-21-2014, 05:15 PM   #21
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Join Date: Jul 2005
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I received the same letter. Sent in my 2013 tax return front page certified mail. It was received July 5 and I've gotten 2 emails requesting the same thing. I've called twice and both time the people said to check my "application" online and when I see the "Submitted" button highlighted instead of the "Verify" button I'll know they've put it in the system. They also said since I sent the info certified mail and it was showing as having been received...not to worry.

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Old 07-21-2014, 05:26 PM   #22
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Join Date: Jul 2011
Location: Richmond, VA
Posts: 39
Originally Posted by gozer View Post
I uploaded mine on June 15th, the day after they requested info. Today I got a last chance to submit email from them. So I'm on hold, waiting for a cust service rep at the moment.
That's what I just went, hands in the air 'UNCLE' I am sending the docs again...and the ones via US Mail I will send as certified.

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Old 07-22-2014, 07:19 PM   #23
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Join Date: Jan 2013
Location: Fruitland
Posts: 60
Yea we are still getting the emails also, even though we got a snail mail conformation that docs had been received and approved. I uploaded their own snail mail letter back to them. Pretty annoying.

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Old 07-26-2014, 09:29 AM   #24
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Join Date: Jun 2014
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They called yesterday and said docs had not been received, even though they were sent certified and delivery confirmed a month ago. Possible loss of coverage hanging over my head now. Will send certified again and I'm trying to get my acct active on the site so I can upload docs as well. The lady on the phone said one guy had to resend 4 times!
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Old 07-27-2014, 02:58 PM   #25
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Join Date: May 2008
Location: Cooksburg,PA
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Originally Posted by Free To Canoe View Post
I received an additional request for 2014 income info just a couple of days ago.
I called but concluded the person on phone could not help me with specifics. I also had trouble logging into the ACA web site. They changed all of the passwords last month and I locked things up trying a new one.
Once in the web site, I noticed that the site was having heartburn about DW not having any income. Much of our income is investment. I will not know how it all plays out for sure until the end of the year. I put some 2014 brokerage statements in there (we own joint). We will see if this makes everyone happy.
Not everyone is happy yet. I received a call on Friday 7/25 from a call center contracted by the ACA people. Could not get any info on my account and whether or not received new info was adequate. I will call the ACA people next week to see what is up.

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