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Old 12-16-2013, 02:20 PM   #21
Confused about dryer sheets
 
Join Date: Dec 2013
Location: Whitefish, Montana
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Originally Posted by Fargus View Post
Exact same error code and section of the site for me. Also deleted the profile, recreated, used different browsers and incognito sessions, and so on, to no avail. Only difference is that I was trying to combine groups rather than create a new one. So it seems that the ability to change groups is all together broken. Worse, asking a rep to help fix it was useless, as they get the same error. I had a supervisor create a ticket for their support team, and she claimed they ar knocking out errors rapidly, but I'm not holding my breath.

As the only way to get the credit/subsidy is to apply through the govt (can't do it through your insurance company), I'm stuck because the credits aren't applied properly unless I can combine my family into one group.

Please post if you make any progress on this issue, and I'll do the same.
Fargus,

I've had the same exact problem. I'm trying to combine my family members into one group. I've deleted and completed 8 applications. We have a very "nuclear" family (two parents, two biological children, same address, same last name, joint tax return, etc.). But, for some reason, it's grouping us into three groups (Group 1 for one daughter, Group 2 for our other daughter, and Group 3 for me and my wife). No one can seem to fix this.

We've logged 20-30 calls into Healthcare.gov. I've called Health & Human services (federal and state), I've called a Navigator, I've called Blue Cross, and I've called a private insurance broker. No luck. I was finally transferred to a "supervisor" at Hcare.gov today, but she was unable to combine our groups, either.

If you find a solution, please keep me posted. The enrollment deadline is 7 days away.
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Old 12-18-2013, 01:50 PM   #22
Confused about dryer sheets
 
Join Date: Dec 2013
Posts: 1
Hi--I'm just a lurker, but I had the same problem and figured out the issue with the help of an astute representative. The error code 500.301524 means there is no health insurance plan available for at least one member of the separate groups you are trying to create. What that means "in English" is that the individual is ineligible for the Marketplace on their own--in other words, had they applied separately and not jointly, they would have made either not enough or too much income to be eligible to enroll through the marketplace. In my case, my husband would have been shoved into the Medicaid expansion group on his own, so I am "carrying" him by having him apply and enroll with me--so just like for insurance I might purchase through an employer, he MUST be on my plan, and can't purchase a different plan from me. I also can imagine that the alternative also exists--if any of you are "carrying" someone else with less income than you, and because of that, qualify to purchase insurance through the marketplace with a subsidy, by creating a new group with just you yourself in it, your income may be too high to qualify to enroll through the marketplace and/or receive a subsidy on your own (without the lower income person to pull you down further into the subsidy group). Going back and changing your income tax filing to "separate" instead of joint won't solve the problem either, because they'll just shove you into whatever unsubsidized group you belong in (either Medicaid if you're poor or no subsidy at all if your wealthier), and only give a subsidy and enrollment ability to the spouse who qualifies on their own. Hope this clarifies.
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Old 12-18-2013, 03:55 PM   #23
Confused about dryer sheets
 
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Thanks animalmonday. After several more online applications, including one completed by an "Advanced Resolution Specialist" at Healthcare.gov, we have given up. No one seems to be able to combine my family members into one group. The Specialist at Healthcare.gov recommended that we enroll in separate plans, and then file an appeal (which takes 90 days). My wife found something online which is similar to what you posted. She found something that indicated that Healthcare.gov may incorrectly think that our children are eligible for Montana's CHIP program (i.e. the State's low-cost insurance for needy children). As such, Healthcare.gov may have put each of them into a separate "group." But, on a combined basis, our income is too high for the CHIP/Medicaid programs, but it is low enough to qualify for a Healthcare.gov subsidy. So, it seems as though Healthcare.gov is looking at their income (which is $0, since they are young kids) and putting them into a separate group. Either way, we finally gave up and enrolled in three separate plans. Ugh.
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Old 12-18-2013, 03:55 PM   #24
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Thanks for de-lurking to explain that. I hadn't read that anywhere before and in a convoluted bureaucratic way it sort of makes sense.

I'm hoping that in the ongoing evolution of ObamaCare some of these issues are cleared up. Some aspects of all this are favorable to married folks and some are not.
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Old 12-18-2013, 04:58 PM   #25
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Thanks for de-lurking to explain that. I hadn't read that anywhere before and in a convoluted bureaucratic way it sort of makes sense.

I'm hoping that in the ongoing evolution of ObamaCare some of these issues are cleared up. Some aspects of all this are favorable to married folks and some are not.
+1 The explanation makes a lot of sense. Thanks for sharing it.
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Old 12-27-2013, 05:42 PM   #26
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Join Date: Aug 2012
Location: Elberta, AL
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I got my BCBS cards today and my Humana (Dental) cards last week. I was able to set up my online account with Humana with no issues. But BCBS wants a PIN # that I have not been able to get via the internet. Their website keeps saying "there is no such account" with my Member ID #.

I guess I will have to do it the old fashion way and call them.
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Old 12-27-2013, 08:06 PM   #27
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I got my BCBS cards today and my Humana (Dental) cards last week. I was able to set up my online account with Humana with no issues. But BCBS wants a PIN # that I have not been able to get via the internet. Their website keeps saying "there is no such account" with my Member ID #.

I guess I will have to do it the old fashion way and call them.

I already did with the same issue. The policy doesn't go into effect until January 1st and the website won't allow registration until that time. Supposedly, it'll be good to go as of the 1st.
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Old 12-28-2013, 04:32 AM   #28
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That is what the DW keeps telling me. We are going out of state on the 2nd for several weeks and I was wanting everything set up prior to that if possible.
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Old 01-01-2014, 08:35 AM   #29
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I was able to register and enroll this morning onto the BCBS website ..... Was able to select a primary care physician. Everything seems to be 100% in good shape!

It worked!
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Old 01-01-2014, 07:26 PM   #30
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I tried to register online this morning, but was not successful. How did you get your pin number?
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Old 01-01-2014, 07:58 PM   #31
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I tried to register online this morning, but was not successful. How did you get your pin number?

BCBS of Florida didn't require a PIN number ....was able to sign in with the contract number, name, and date of birth.
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Old 01-02-2014, 04:23 PM   #32
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After calling BCBSLA I found out the pin numbers will not be sent out until 7 days after the policy is activated.
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