Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Old 10-23-2013, 02:51 PM   #541
Thinks s/he gets paid by the post
 
Join Date: Mar 2010
Posts: 1,649
Quote:
Originally Posted by marko View Post
In the world I came from, (an actual business that had to make money) there were things called "product readiness reviews", stress testing, pre-testing, launch reviews, robust-ness reviews and so on.

Committees would play devils advocate, have their elderly relatives try to use the product, simulate glitches/problems and anticipate "what could go wrong", even 'try to break it' reviews. If you didn't have answers to 1000 questions, YOU DIDN'T GO TO MARKET!!

Catastrophic to miss your window, but even more catastrophic to launch a product that wasn't ready for the public.

Then again, we were using our own money.

Three years to prep for this? If these clowns didn't review these things, I'm worried...if they did, I'm even more worried!
+1
__________________

__________________
sheehs1 is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 10-23-2013, 03:02 PM   #542
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
harley's Avatar
 
Join Date: May 2008
Location: Following the nice weather
Posts: 6,435
Quote:
Originally Posted by marko View Post
In the world I came from, (an actual business that had to make money) there were things called "product readiness reviews", stress testing, pre-testing, launch reviews, robust-ness reviews and so on.

Committees would play devils advocate, have their elderly relatives try to use the product, simulate glitches/problems and anticipate "what could go wrong", even 'try to break it' reviews. If you didn't have answers to 1000 questions, YOU DIDN'T GO TO MARKET!!

Catastrophic to miss your window, but even more catastrophic to launch a product that wasn't ready for the public.

Then again, we were using our own money.

Three years to prep for this? If these clowns didn't review these things, I'm worried...if they did, I'm even more worried!
From some of what I've read, there wasn't a single complete run through of the user experience before it went live. Gov't can get away with a lot that private industry would be bankrupted by.

Obamacare Crashes Months in Coming Not Easily Repaired - Businessweek

Quote:
HHS was making changes to the exchanges hours before they were scheduled to go live, Sanjay Singh, chief executive officer at software contractor hCentive Inc., said in a Sept. 30 phone interview.
Singh, whose company did exchange work for an insurer working with the federal site, said at the time that his employees were rushing to accommodate “a late-night patch” that the department had just added.
“There was not enough time to do end-to-end testing,” he said. “The system keeps changing, so how do you run the tests?”
Singh nonetheless said on Sept. 30 that he thought the exchanges were ready to open, with basic functions available. Insurers and government were counting on low volume initially to give them more time to complete development, he said.
I wonder how that's working out for them?
__________________

__________________
"Good judgment comes from experience. Experience comes from bad judgement." - Will Rogers, or maybe Sam Clemens
DW and I - FIREd at 50 (7/06), living off assets
harley is online now   Reply With Quote
Old 10-23-2013, 06:45 PM   #543
Recycles dryer sheets
killingme's Avatar
 
Join Date: Apr 2013
Posts: 85
The government wants us to trust them with administering our health care when they can't even put up a web site after three years and hundreds of millions of dollars.

Worse still is this bit of news Thousands Of Consumers Get Insurance Cancellation Notices Due To Health Law Changes - Kaiser Health News

Also anyone see Sibelius interview with Sanjay Gupta:

"I think that we talked about having testing going forward, and if we had an ideal situation and could have built a product in, you know, a five-year period of time, we probably would have taken five years."

As an ex IT programmer/manager that had me scratching my head...there are milestones which have to be met not kind of sort of but go no go dates.

This though was my favorite exchange :

SEBELIUS: We've asked all of our contractors to look at the their teams on the ground and bring in their absolute A team, and I'm confident that that is happening every day.

GUPTA: The contractor didn't do such a great job so far.

SEBELIUS: Well, I ..

GUPTA: And why didn't they bring their A team in in the first place?

SEBELIUS: I can't tell you why they..

GUPTA: Why are we saying in three weeks now, bring your A team into this whole equation?

SEBELIUS: We have -- hope that they had their A team on the table, but I -- I am talking to CEOs and urging them to make sure that we have the talent that they have available.

Really sad from every angle.
__________________
killingme is offline   Reply With Quote
Old 10-23-2013, 06:54 PM   #544
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
NW-Bound's Avatar
 
Join Date: Jul 2008
Posts: 19,435
Quote:
Originally Posted by harley View Post
From some of what I've read, there wasn't a single complete run through of the user experience before it went live. Gov't can get away with a lot that private industry would be bankrupted by...
Testing? Well, there was testing according to a Washington Post article.

Days before the launch of President Obama’s online health *insurance marketplace, government officials and contractors tested a key part of the Web site to see whether it could handle tens of thousands of consumers at the same time. It crashed after a simulation in which just a few hundred people tried to log on simultaneously.

Despite the failed test, federal health officials plowed ahead.

See: Health insurance exchange launched despite signs of serious problems - The Washington Post
__________________
NW-Bound is online now   Reply With Quote
Old 10-23-2013, 06:57 PM   #545
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: May 2004
Posts: 11,615
Quote:
Originally Posted by harley View Post
I wonder how that's working out for them?
Apparently it is working just fine so far. No individual consequences for anyone yet. Maybe some uncomfortable interviews, but that just provides a platform to tell everyone just how hard all this is. My bosses were always full of sympathetic words when I did that.
__________________
"Freedom begins when you tell Mrs. Grundy to go fly a kite." - R. Heinlein
samclem is online now   Reply With Quote
Old 10-23-2013, 07:52 PM   #546
Moderator Emeritus
 
Join Date: Oct 2007
Posts: 4,929
Quote:
Originally Posted by killingme View Post
The government wants us to trust them with administering our health care when they can't even put up a web site after three years and hundreds of millions of dollars.
...
GUPTA: Why are we saying in three weeks now, bring your A team into this whole equation? SEBELIUS: We have -- hope that they had their A team on the table, but I -- I am talking to CEOs and urging them to make sure that we have the talent that they have available. Really sad from every angle.
Good thing it will actually be medical organizations reimbursed by private insurers administering our health care, then, isn't it? The government is organizing (for varying values of 'organize') one purchasing mechanism for private medical insurance, and setting minimum performance requirements for compliant private medical insurance.

As far as the web site goes, I eagerly await the solution to a set of complex technical issues. I am quite certain that some combination of media newsreaders and bureaucrats who have their e-mail printed out so they can read will eventually be able to identify and specify corrective measures for design of the web servers, back-end database systems and authentication servers involved. I do suspect that they may need to bring Congress into the loop at some point, as I know of no better authority on database throughput optimization than certain select Congressmen. When TPS is on the line, they are your go-to people.
__________________
M Paquette is offline   Reply With Quote
Old 10-23-2013, 08:04 PM   #547
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Apr 2013
Posts: 5,594
Quote:
Originally Posted by M Paquette View Post
...............................................

As far as the web site goes, I eagerly await the solution to a set of complex technical issues. I am quite certain that some combination of media newsreaders and bureaucrats who have their e-mail printed out so they can read will eventually be able to identify and specify corrective measures for design of the web servers, back-end database systems and authentication servers involved. I do suspect that they may need to bring Congress into the loop at some point, as I know of no better authority on database throughput optimization than certain select Congressmen. When TPS is on the line, they are your go-to people.
I would agree 100%. Every time Megacorp had serious IT performance issues, Congress was the absolute authority. Who better to understand queueing!

MRG
__________________
MRG is online now   Reply With Quote
Old 10-23-2013, 08:14 PM   #548
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
NW-Bound's Avatar
 
Join Date: Jul 2008
Posts: 19,435
Congress may does not know much about Web software, but it is good at calling the culprits up to congressional hearings.

In the past, when I was bored, I would watch a few of these sessions on C-SPAN, and though some of these congressmen look like goons (from both parties, I should add), the thought that they would make some of the responsible officials squirm in their seat might prevent others from causing similar future debacles.

Or am I too optimistic?
__________________
NW-Bound is online now   Reply With Quote
Old 10-23-2013, 08:19 PM   #549
Thinks s/he gets paid by the post
 
Join Date: Mar 2010
Location: Kerrville,Tx
Posts: 2,724
Here is an interesting link to an article that says most large software projects fail:
Healthcare.gov website 'didn't have a chance in hell' - Computerworld
" A majority of large IT projects fail to meet deadlines, are over budget and don't make their users happy. Such is the case with Healthcare.gov."
There have been many books detailing these issues with big projects in the past. The article points out that big rollouts nearly always fail as well. The folks developing the site never took the message of the mythical man month to heart. (Published in 1975). Among its lessons is that adding more bodies to a project just delays it. We have not yet learned how to develop large software projects in general either in government or industry.
Issues range from how to verify identity, perhaps they should have required id scans from day 1, for example, not go the questions route.
__________________
meierlde is offline   Reply With Quote
Old 10-23-2013, 09:02 PM   #550
Recycles dryer sheets
NoMoreJob's Avatar
 
Join Date: Feb 2012
Posts: 169
Quote:
Originally Posted by meierlde View Post
Here is an interesting link to an article that says most large software projects fail:
Healthcare.gov website 'didn't have a chance in hell' - Computerworld
" A majority of large IT projects fail to meet deadlines, are over budget and don't make their users happy. Such is the case with Healthcare.gov."
There have been many books detailing these issues with big projects in the past. The article points out that big rollouts nearly always fail as well. The folks developing the site never took the message of the mythical man month to heart. (Published in 1975). Among its lessons is that adding more bodies to a project just delays it. We have not yet learned how to develop large software projects in general either in government or industry.
Issues range from how to verify identity, perhaps they should have required id scans from day 1, for example, not go the questions route.

How true! The company I retired from as since spent well over $100 million on a custom ERP system (with a preeminent software vendor) and it has failed. They recently cancelled the roll out and will be going back to industry specific software vendors. What a shame.
__________________
NoMoreJob is offline   Reply With Quote
Old 10-23-2013, 09:12 PM   #551
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
harley's Avatar
 
Join Date: May 2008
Location: Following the nice weather
Posts: 6,435
Quote:
Originally Posted by killingme View Post
This though was my favorite exchange :

SEBELIUS: We've asked all of our contractors to look at the their teams on the ground and bring in their absolute A team, and I'm confident that that is happening every day.

GUPTA: The contractor didn't do such a great job so far.

SEBELIUS: Well, I ..

GUPTA: And why didn't they bring their A team in in the first place?

SEBELIUS: I can't tell you why they..

GUPTA: Why are we saying in three weeks now, bring your A team into this whole equation?

SEBELIUS: We have -- hope that they had their A team on the table, but I -- I am talking to CEOs and urging them to make sure that we have the talent that they have available.

Really sad from every angle.
The A Team
Attached Images
File Type: gif 15148_strip.gif (39.0 KB, 9 views)
__________________
"Good judgment comes from experience. Experience comes from bad judgement." - Will Rogers, or maybe Sam Clemens
DW and I - FIREd at 50 (7/06), living off assets
harley is online now   Reply With Quote
Old 10-23-2013, 09:41 PM   #552
Moderator Emeritus
aja8888's Avatar
 
Join Date: Apr 2011
Location: The Woodlands, TX
Posts: 7,167
I am trying to upload a .pdf file of my daughter's Employee Coverage Tool that the ACA application asked that we do (to complete her application). I have been trying to upload this into the website where it asks, but I can't seem to get the file to upload. I select it as the site says, then hit upload and nothing happens. Anybody have a problem like this?

Pop up blocker is off, all cache cleared, etc. Using Win 8 with Firefox. Tried with IE with no luck.
__________________
......."Everybody has a plan until they get punched in the face." -- philosopher Mike Tyson.
aja8888 is offline   Reply With Quote
Old 10-23-2013, 09:45 PM   #553
Thinks s/he gets paid by the post
grasshopper's Avatar
 
Join Date: Oct 2010
Posts: 1,671
Quote:
Originally Posted by aja8888 View Post
I am trying to upload a .pdf file of my daughter's Employee Coverage Tool that the ACA application asked that we do (to complete her application). I have been trying to upload this into the website where it asks, but I can't seem to get the file to upload. I select it as the site says, then hit upload and nothing happens. Anybody have a problem like this?

Pop up blocker is off, all cache cleared, etc. Using Win 8 with Firefox. Tried with IE with no luck.
Convert to a jpeg file, use your snipping tool.
__________________
For me experiences are not good or bad, just different
grasshopper is online now   Reply With Quote
Old 10-23-2013, 10:29 PM   #554
Moderator Emeritus
aja8888's Avatar
 
Join Date: Apr 2011
Location: The Woodlands, TX
Posts: 7,167
Quote:
Originally Posted by grasshopper View Post
Convert to a jpeg file, use your snipping tool.
Really, is that what the site requires? I mean, they request a file.
__________________
......."Everybody has a plan until they get punched in the face." -- philosopher Mike Tyson.
aja8888 is offline   Reply With Quote
Old 10-24-2013, 07:22 AM   #555
Thinks s/he gets paid by the post
grasshopper's Avatar
 
Join Date: Oct 2010
Posts: 1,671
Quote:
Originally Posted by aja8888 View Post

Really, is that what the site requires? I mean, they request a file.
Actually I had it the other way, for ID a PDF was accepted, for income only a jpeg would upload. Is that the way it is supposed to work I doubt it. Your mileage may vary.

By the way I can enroll as of today, but I get the blank letter about how much subsidy I will get.
__________________
For me experiences are not good or bad, just different
grasshopper is online now   Reply With Quote
Old 10-24-2013, 08:03 AM   #556
Recycles dryer sheets
killingme's Avatar
 
Join Date: Apr 2013
Posts: 85
I pity the fool...
__________________
killingme is offline   Reply With Quote
Old 10-24-2013, 08:15 AM   #557
Recycles dryer sheets
 
Join Date: Dec 2009
Posts: 349
To those folks quoting premiums and cost share numbers from hc.gov, dont you have to actual select then ENROLL in a specific plan before the site tells you what your subsidies (if any) are?

If so, once you have clicked the button or whatever to ENROLL in a specific plan, how painful is it to change your plan? (Eg Do you need to start the application process all over again?)
__________________
zedd is offline   Reply With Quote
Old 10-24-2013, 08:38 AM   #558
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Apr 2013
Posts: 5,594
Quote:
Originally Posted by zedd View Post
To those folks quoting premiums and cost share numbers from hc.gov, dont you have to actual select then ENROLL in a specific plan before the site tells you what your subsidies (if any) are?

If so, once you have clicked the button or whatever to ENROLL in a specific plan, how painful is it to change your plan? (Eg Do you need to start the application process all over again?)
No, as soon as I could see the plans the discount was shown. YMMV.

MRG
__________________
MRG is online now   Reply With Quote
Old 10-24-2013, 09:19 AM   #559
Recycles dryer sheets
 
Join Date: Dec 2009
Posts: 349
Quote:
Originally Posted by MRG View Post
No, as soon as I could see the plans the discount was shown. YMMV.

MRG
Hmmm, interesting. I'm referring to healthcare.gov and not a state-sponsored exchange. IIRC after getting the notification that my application was approved I logged in, could see the plans and the pricing but dont recall seeing any clear indication as to what the subsidies were.

I say "IIRC" because as I login now, my application seems to have gone missing. I'm so glad that the gub'mint thinks that my time isnt worth anything.
__________________
zedd is offline   Reply With Quote
Old 10-24-2013, 09:21 AM   #560
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Apr 2013
Posts: 5,594
I'm using healthcare.gov as well. I saw the 'list' price along side what it would cost me. I didn't see tax credits broken out from subsidies.

I've had apps 'go missing' in my case it showed up shortly.

Best wishes,

MRG
__________________

__________________
MRG is online now   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


 

 
All times are GMT -6. The time now is 07:05 PM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.