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CVS playing year-end games
12-19-2018, 01:45 PM
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#1
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Thinks s/he gets paid by the post
Join Date: Jun 2016
Posts: 1,961
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CVS playing year-end games
I've been on 90 day prescription re-fills by mail at CVS for several years.
It being December, I went to do the re-fills online and all of the prices were much higher. So I used the "contact CVS" button (basically an email) and asked why... the response came back "you have 25% copays"..
Well, my 2019 plan has 25% co-pays, but my current 2018 plan has no co-pays.
So I reply back to CVS asking why an order placed in 2018 isn't covered under the 2018 plan... I haven't even paid premiums for the 2019 plan yet.
CVS responded with some BS about "According to our records, you are under a Grace Period under your plan. You will have to pay 100% of the cost of your medication."
Anybody else changing health plans from 1 year to the next see something like this?
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12-19-2018, 01:51 PM
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#2
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Moderator
Join Date: Dec 2007
Location: Eastern WV Panhandle
Posts: 25,340
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Do you just order the refills online and pick up at a local pharmacy or do they mail them to you?
I get refills locally (sadly, CVS handles the administration for my drug plan so I have no choice but to deal with them) but I've declined to get them mail order to avoid BS like this.
__________________
When I was a kid I wanted to be older. This is not what I expected.
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12-19-2018, 01:58 PM
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#3
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Recycles dryer sheets
Join Date: Sep 2013
Posts: 106
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Why not contact your plan and see what they have to say?
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12-19-2018, 02:03 PM
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#4
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Thinks s/he gets paid by the post
Join Date: Jun 2016
Posts: 1,961
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Quote:
Originally Posted by upset264
Why not contact your plan and see what they have to say?
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"We have received your message.
Thank you for your comment or question. At this time we are currently experiencing a high number of internet inquiries resulting in a delay responding to your message.
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12-20-2018, 08:40 AM
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#5
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Thinks s/he gets paid by the post
Join Date: Jun 2016
Posts: 1,961
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Happy ending update:
6:50PM last night Ambetter called, said they had spoken to CVS to clear up the problem and said they would wait on the phone while I placed my re-fill order online to make sure it went through OK.
Strange that it happened in the first place, but a very impressive response by Ambetter to get CVS straightened out.
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12-20-2018, 08:59 AM
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#6
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jul 2014
Location: Spending the Kids Inheritance and living in Chicago
Posts: 17,094
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^^^ Great, thanks for the follow up so we know the outcome.
Shame on CVS for trying to gouge the customer.
Of course they pretend it's just a mistake, which is admitting to poor staff training at best.
I should do the "same" and tell the IRS , I'm paying less taxes this year, as next year my income will be lower
__________________
Fortune favors the prepared mind. ... Louis Pasteur
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12-20-2018, 10:53 AM
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#7
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jan 2007
Location: New Orleans
Posts: 47,500
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I hate CVS! LOL
I am not changing health plans, so I don't know if I would experience the same or not.
That said, I switched from CVS back to Walgreens when I moved (because of the locations of each), and I'm much happier with Walgreens.
Probably it's just due to the individual stores?
But anyway, I have Walgreens "trained" not to call me at home, EVER, and they never do. I like that.
In contrast, CVS was calling me for one thing or another at least once a month even though I had told them both on the website and in person, to just email and never call if they had to contact me. Each time they called me it would be early enough to awaken me and it would be due to something stupid and unnecessary. I tried disconnecting my landline phone and not giving them the cell phone number, but they actually refused to give me a flu shot without having and validating my cell phone number. I hate CVS!!
Also, more than once when I went to pick up my prescriptions, CVS gave me somebody else's by mistake and once that meant I got a very dangerous drug that wasn't meant for me. Yikes. I always check before leaving the drive through window ever since that happened.
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