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Old 01-06-2016, 11:09 PM   #41
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Ok what are some alternatives to this mess?

I don't like them redeeming shares to pay themselves.
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Old 01-07-2016, 09:13 AM   #42
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Ok what are some alternatives to this mess?

I don't like them redeeming shares to pay themselves.
I asked if I could be billed for the maintenance fee and they replied that they cannot do that per their policy.

I have no idea if that is forbidden by the HSA rules or just a limitation of their system.
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Old 01-07-2016, 12:55 PM   #43
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Last year I made a separate PayPal charge for the fee.

Had a balance for $45 for a couple of days on my account so I clicked the payment link.
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Old 01-12-2016, 03:43 PM   #44
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More Grrrr .

I set up my account for scheduled contributions from my checking account, but today get an email saying the ACH the automated transaction failed and that may be for several reasons. I was doing ACH transactions toward the end of 2015 already.

I decided not to deal with the aggravation of their "new and improved" (being sarcastic) website and decided to just make my contributions by snail mail. Hopefully, they could handle that.
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Old 01-12-2016, 03:58 PM   #45
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Last year I made a separate PayPal charge for the fee.

Had a balance for $45 for a couple of days on my account so I clicked the payment link.
They still redeemed shares with the prior custodian, in addition to the $45.
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Old 01-12-2016, 04:22 PM   #46
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I can't tell if they redeemed shares for the account.

For that matter, I can't even see where this $45 bill would be.

Would that be at the HSA Bank site or this healthsavings.com site?
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Old 01-12-2016, 08:05 PM   #47
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More Grrrr .

I set up my account for scheduled contributions from my checking account, but today get an email saying the ACH the automated transaction failed and that may be for several reasons.
Same here, only I didn't get a notice that the contribution failed. My "Scheduled Event" just kind of sat there doing nothing. So I deleted it and tried again on the 11th. Still hasn't gone through as of end of day on the 12th.

I did notice the fee taken out of my account earlier this year, though. So at least that works.
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Old 01-12-2016, 08:29 PM   #48
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I can't tell if they redeemed shares for the account.

For that matter, I can't even see where this $45 bill would be.

Would that be at the HSA Bank site or this healthsavings.com site?
Health savings.com. Every quarter they siphoned off some fractional shares.
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Old 01-12-2016, 08:43 PM   #49
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Same here, only I didn't get a notice that the contribution failed. My "Scheduled Event" just kind of sat there doing nothing. So I deleted it and tried again on the 11th. Still hasn't gone through as of end of day on the 12th.

I did notice the fee taken out of my account earlier this year, though. So at least that works.
When I deleted my scheduled event, I then got a notification saying something like I have a transaction set for the 14th, but this will delete my scheduled event in the future. Nothing like being misleading . So, either I'll make two contributions (one snail mail and automated) or just the snail mail.

You know the saying about 3 strikes and you're out. For me, Health Savings is at about strike 2.99 .
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Old 01-12-2016, 09:00 PM   #50
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Are there alternatives which offer VG Admiral funds and has low fees?
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Old 01-12-2016, 09:31 PM   #51
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Are there alternatives which offer VG Admiral funds and has low fees?
That's what keeps me sticking around.
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Old 01-23-2016, 11:00 AM   #52
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OK, I can't log into http://www.hsaadministrators.com at all right now, getting 404 errors.

But in my history, I can get to: https://hsaa.ipx-sys.com/home.aspx

So when I log in, I see no signs of the annual fee bill at all. Oh and last year, I created an account at hsabank.com which is how I initially funded the account and that no longer recognizes my login. Yes they changed their custodian.

So after logging in, I see more shares for my VG funds and so naturally I look around for transactions.

But they have a transactions document that is titled "Transaction History Prior to 9.1.2015." It is in the Document Library -> Private Document Vault.

So I check the statements in View Statement tab and there are only 4 statements:

10/1/15-12/31/15 with a run date of 1/16/16
10/1/15-12/31/15 with a run date of 1/11/16
8/28/15-9/30/15 with a run date of 11/1/15
9/1/15-9/30/15 with a run date of 10/28/15

The statements show the total shares of each fund but no transactions.

The Transaction History Prior to 9.1.2015 document shows the details of the DRIP, such as amount, shares and share price. It also shows fees imposed on March and June, for which they deduct fractional shares of each fund (fund administrative expenses from VG or from HSA Admin?).

Even though it covers the period through 8/31/15, the last transactions are dated 6/25/15.

So I still have questions about the following:

1. Status of the custodian fee? I paid $45 last year and I don't see a bill for it.
2. Transactions after 6/25/15.
3. What the "Fees" transactions are, which party is imposing them.

Anyone else less than impressed by the information that HSA Administrators are providing?

Oh and it says "Free Agent Plan 45" at the top, when you log in. What is that?
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Old 01-27-2016, 11:28 AM   #53
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Well submitted my questions through the "Contact Us" form and they never got back to me.

Tried calling their toll free number. No way to get a live person. Only choices are to play recorded and automated messages or to leave a message.

Tried leaving a message and there's a voice mail error, saying the mailbox can't save any more message. Probably a lot of other customers leaving messages because they can't contact anyone.
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Old 02-07-2016, 09:18 PM   #54
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I've been able to more or less reconcile my accounts by viewing the transaction history that's under the profile tab.

But they haven't sent out any more statements since the one that covered August (I think). Where is our Q4 2015 "statement"?

And what about the IRS contribution form for the HSA for 2015? We already got ours from HSA Bank, but not from the new custodian yet. Their web site says the forms will be available in May 2015 - but that can't be right - that should only be for people who make last minute contributions in 2016 for 2015.
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Old 02-07-2016, 10:07 PM   #55
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I called and talked to them. They had to walk me through. I can set up an investment event, which could be an ach transfer for the contribution.

I haven't done it yet though. I imagine they will take a couple of days to set up the ach including dummy transactions.
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Old 02-08-2016, 02:10 AM   #56
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The investment events, scheduling, etc., work quite well. We have done both the recurring monthly ACH transfers, and the one time events.
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Old 02-08-2016, 03:09 AM   #57
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I was with HSA Administrators for years but their fee changes would have increased my costs significantly. I stayed with HSA Bank when HSA Administrators left and now I invest in super low cost Vanguard ETF's through TD Ameritrade. I leave $5k at HSA Bank to avoid the monthly fee, but I consider it part of the bond allocation for the total HSA account, so it's not too painful. And thus far I've had no problems with the two web sites and investing, etc.

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Old 02-08-2016, 08:21 AM   #58
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I've been able to more or less reconcile my accounts by viewing the transaction history that's under the profile tab.

But they haven't sent out any more statements since the one that covered August (I think). Where is our Q4 2015 "statement"?

And what about the IRS contribution form for the HSA for 2015? We already got ours from HSA Bank, but not from the new custodian yet. Their web site says the forms will be available in May 2015 - but that can't be right - that should only be for people who make last minute contributions in 2016 for 2015.

I got the same info from a customer service rep via email.
She said the new administrator is holding off on sending the forms
because they wait for those potential late contributions (2016 for 2015 tax year).


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Old 02-08-2016, 08:36 AM   #59
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This all sounds pretty messy. After they take that $45 admin fee off the top you would be hard pressed to find an investment these days that is going to return anything better than what you can get at a friendly credit union. I just signed up with lake michigan credit union that pays 2 percent over $5k. Conexus also pays something like that. No fees. Anyone can join.
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Old 02-08-2016, 08:52 AM   #60
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After they take that $45 admin fee off the top you would be hard pressed to find an investment these days that is going to return anything better than what you can get at a friendly credit union.
I guess that depends on how much you have in your HSA and whether you expect equities to beat a 2% hurdle rate of return. The $45 fee annual fee constitutes less than 5bp of our HSA assets.

Meanwhile, at the age of 44 I might have another 40 years of tax-free growth in this account that I presume I'll be able to withdraw 100% tax free. I'm gunning for the fences with this money.
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