HSAAdministrators New Custodian
Those of you with HSA savings at HSAAdministrators, be prepared for hassles.
Because there's a new custodian, you have to re-enroll. They give everyone a temporary user name and password, and ask you to log on with these temporary values and then change them. The problem is that hackers could find the information necessary to know the name and password. IOW, it is a dumb and insecure way of handling it.
You have to go through six steps for the reenrolling, and they don't all work smoothly.
They have a contact email, but it gets bounced.
They have a contact form, but it fails when you send it.
If you call the 877 number, you can only leave a message.
The thing I liked about HSAAdministrators was that you'd call them and a live and knowledgeable person would pick up the phone.
These guys do not seem ready for prime time. I've got $35K in a Vanguard account under these guys, and I'm worried about their competence.
Is it a simple matter to switch to a new HSA company?