Join Early Retirement Today
Thread Tools Search this Thread Display Modes
HSAAdministrators New Custodian
Old 08-10-2015, 04:38 PM   #1
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
TromboneAl's Avatar
Join Date: Jun 2006
Posts: 11,407
HSAAdministrators New Custodian

Those of you with HSA savings at HSAAdministrators, be prepared for hassles.

Because there's a new custodian, you have to re-enroll. They give everyone a temporary user name and password, and ask you to log on with these temporary values and then change them. The problem is that hackers could find the information necessary to know the name and password. IOW, it is a dumb and insecure way of handling it.

You have to go through six steps for the reenrolling, and they don't all work smoothly.

They have a contact email, but it gets bounced.

They have a contact form, but it fails when you send it.

If you call the 877 number, you can only leave a message.

The thing I liked about HSAAdministrators was that you'd call them and a live and knowledgeable person would pick up the phone.

These guys do not seem ready for prime time. I've got $35K in a Vanguard account under these guys, and I'm worried about their competence.

Is it a simple matter to switch to a new HSA company?

TromboneAl is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 08-10-2015, 04:49 PM   #2
Recycles dryer sheets
Join Date: Jul 2012
Posts: 50
After being the only HSA administrators I ever used, I recently left for HSA Bank. I can invest in Vanguard ETF's through TD Ameritrade.

I had a healthy balance at HSA Administrators as well and their new fee structure increased my fees by 65%. The rate they charge dropped, but they removed the cap so the fee applied to the entire account balance. Time to go......

jarts98 is offline   Reply With Quote
Old 08-10-2015, 06:17 PM   #3
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
easysurfer's Avatar
Join Date: Jun 2008
Posts: 8,474
I had thoughts about leaving HSA administrators too. When setting up the account for the new custodian, at first I thought that HSA administrators finally got a functioning website. Then after opening and trying to log in again, got a security violation message asking me to call. Such hassle. That was a couple of days ago. So, I try to log in today, but get a message with something like the site not in service at this time. I've decided to just don't even get online there until after their conversion come Sept 1st. I expect then, I'll have to call again and do another password reset.
Have you ever seen a headstone with these words
"If only I had spent more time at work" ... from "Busy Man" sung by Billy Ray Cyrus
easysurfer is online now   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Health Savings Administrators' New Custodian Felix Mulier Health and Early Retirement 145 01-05-2018 02:46 PM
Health Savings Administrators - new custodian easysurfer FIRE and Money 12 11-26-2012 06:46 PM
HSAAdministrators Slow? TromboneAl FIRE and Money 2 02-05-2009 09:35 AM
HSA Custodian Research TromboneAl FIRE and Money 17 03-04-2006 11:05 PM
Recommend an HSA Custodian TromboneAl FIRE and Money 7 12-01-2005 10:13 AM


All times are GMT -6. The time now is 11:30 PM.
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.