Join Early Retirement Today
Thread Tools Search this Thread Display Modes
Websites for Evaluating Customer Satisfaction with Specific Health Insurance Cos
Old 11-19-2014, 07:05 AM   #1
Thinks s/he gets paid by the post
John Galt III's Avatar
Join Date: Oct 2008
Posts: 1,033
Websites for Evaluating Customer Satisfaction with Specific Health Insurance Cos

I am thinking of changing my health ins co. I currently have Highmark Blue Shield in Pa. I've had them for one year, via the ACA. Based on some limited use of the ins co, I am not getting a good feeling about them. I found some reviews of them online at some website that stated that 71% of the respondents were "very unsatisfied". I then checked out some other insurance companies on the same site and they were also around 70% "very unsatisfied". The best result was for Kaiser which only had 24% "very unsatisfied" (still high). I don't have access to Kaiser via ACA.

Ideally there would be some websites that rate the HI companies, and also have comments from users.

Maybe I'm not using the right Google keywords, but I've only found one site so far (can't remember its name).

Anyone know some good websites for evaluating HI co's?


John Galt III is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 11-19-2014, 08:01 AM   #2
Thinks s/he gets paid by the post
Join Date: Feb 2011
Posts: 1,629
Not too much data out there that I've been able to find either. Here's one recent survey, but data is not plan-specific. Like most businesses, customer service may be better with high-end vs entry-level products.
2014 Member Health Plan Study (by Region) | J.D. Power

2014 Member Health Plan Study | J.D. Power

ERhoosier is offline   Reply With Quote
Old 11-19-2014, 08:59 AM   #3
Thinks s/he gets paid by the post
sengsational's Avatar
Join Date: Oct 2010
Posts: 2,836
There's a site called that collects complaints (an invasive from a web tracking standpoint, though). But you can do a single site search in google by using the advanced search feature (or as a URL parameter "").

But Highmark was not in there.
sengsational is offline   Reply With Quote
Old 11-20-2014, 08:01 AM   #4
Thinks s/he gets paid by the post
John Galt III's Avatar
Join Date: Oct 2008
Posts: 1,033
Thanks for the replies.

The only website I've found that has personal reviews of the ins cos is Of course most of the satisfied consumers don't add their input to the website, so the ins cos probably aren't as horrible as the website implies. The reviews of Highmark Blue Shield for 2014 are mildly positive. But starting in Dec 2013 and going backwards in time, lots of horror stories. Maybe the PPACA rules which began in 2014 have improved Highmark's performance.

I'm currently trying to decide whether to get a subsidized PPACA plan or, instead, a new medicaid plan that Pa has come up with. I already qualify for the new Pa medicaid. I will have to cash in $6,000 worth of IRA to increase my income, and pay $600 more in taxes, for the luxury of going with a PPACA policy and avoiding the Pa medicaid route. But the medicaid route could be better and cheaper, who knows. (Won't have to worry about "uncovered services", out-of-network folks who show up out of nowhere, etc, etc).
John Galt III is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Preparing for FIRE Soon - help with evaluating options Keyser30 FIRE and Money 8 05-24-2013 10:08 PM
Re-evaluating my retirement / pension options utrecht FIRE and Money 3 11-11-2010 07:20 AM
Job Satisfaction or Large Salary? usafLT Young Dreamers 62 05-04-2010 09:39 AM
Apply for health insurance: Specific questions kramer Health and Early Retirement 48 04-25-2007 07:12 PM
Evaluating preferred stocks in beaten-down sub-prime lenders MooreBonds FIRE and Money 1 02-26-2007 02:34 PM


All times are GMT -6. The time now is 09:55 AM.
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.