Danmar
Thinks s/he gets paid by the post
I can't imagine using a travel agent when I can book online 24/7 and see all the options before choosing flights, hotels, cars, etc. Why pay a travel agent commission for someone who can't show you all the options (that was/is my biggest objection)? I don't miss travel agents, YMMV.
Generally agree as far as flights and cookie cutter deals are concerned. Sometimes it is useful to have someone who has actually been there. Also , helps to book a good guide, etc. You generally don't pay them directly but since my DW is a registered travel agent we always have to weigh the cost of her(DW) not booking the deal and earning the commission.