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Expedia Hold Times (to change/cancel a ticket) Ugh.
Old 04-13-2015, 01:14 PM   #1
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Expedia Hold Times (to change/cancel a ticket) Ugh.

I just learned the hard way that if you need to cancel or change a vacation package on Expedia expect to spend 2+ hours doing so.

Five different calls totaling 130 minutes is what it took. HOWEVER if you are booking a ticket hold times are 2 mins max.

I'm glad the 2015 Masters was on TV yesterday as I waited, waited, & waited.

Now we'll see if I actually get credit for the hotel refund on my CC. The flights I have to re-book with Expedia when I do that (and pay change fees). Eek!!
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Old 04-13-2015, 01:39 PM   #2
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Sorry to hear about the ordeal, but it's all too typical. After 30+ years of business (and some pleasure) travel in the U.S. and internationally, the above frustration is why I book flights, cars, and hotels directly.
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Old 04-13-2015, 01:54 PM   #3
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Typical of many companies - calls that may generate revenue go on the fast warp speed spaceship, calls that may reduce revenue go on the slow leaky boat.
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Old 04-13-2015, 02:30 PM   #4
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You blow a lot of time waiting , or pay $ or both on changes. I had to change a flight on United a few years back, Cost $140 change fee and took 15 minutes ( was transferred to a second reservation call center somewhere offshore who did the actual re-booking.

Longing for the good ol days of expensive regulated air travel.

Half empty planes, change flights at the gate or even transfer to another carrier at the gate without charge , just gave Northwest Orient my co.travel dept. bought Western ticket and boarded Northwest immediately , often with free upgrade to first class.
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Old 04-13-2015, 03:10 PM   #5
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Quote:
Originally Posted by jollystomper View Post
Typical of many companies - calls that may generate revenue go on the fast warp speed spaceship, calls that may reduce revenue go on the slow leaky boat.
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Old 04-13-2015, 04:01 PM   #6
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Quote:
Originally Posted by Lakewood90712 View Post
You blow a lot of time waiting , or pay $ or both on changes. I had to change a flight on United a few years back, Cost $140 change fee and took 15 minutes ( was transferred to a second reservation call center somewhere offshore who did the actual re-booking.

Longing for the good ol days of expensive regulated air travel.

Half empty planes, change flights at the gate or even transfer to another carrier at the gate without charge , just gave Northwest Orient my co.travel dept. bought Western ticket and boarded Northwest immediately , often with free upgrade to first class.
Good points! I recall being on standby and actually getting ON the earlier flight too. Boy, not anymore it seems. Tough nut to crack.
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