Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Should I complain or not?
Old 09-06-2017, 03:01 PM   #1
Recycles dryer sheets
 
Join Date: Apr 2013
Location: Beach and Mountain
Posts: 328
Should I complain or not?

Went on a 5 day cruise. Had the opportunity to upgrade to the "Owner's Suite" or Penthouse. Pretty much doubled the cost of our original booking of a nice balcony room - From $1,900 to $3,700. DW and I went for it. They don't have much info on what to expect as this room is not advertised. There is nothing on their website, not even the floor plan. Our original balcony room was about 300 feet. The Owner's Suite is over 1,000. We received pretty nice service during our stay.

Here is the problem: The long glass wall overlooks the Lido deck which is where the pool, hot tub and outdoor stage/DJ stand is located. Starting at about noon someone would be on that stage cranking up the bass. There would be occasional periods of quiet but when the music was going, the bass would penetrate everything. Most nights the outside bass would stop by 9. One night it went to midnight. DW thinks that they should never have the bass so loud that we cannot sleep in our number 1 most expensive room on the boat.

We did talk to Guest Services on at least 3 occasions. They gave us varying placating comments like: "I will call the DJ and ask him to turn it down." or something like that. I understand that keeping 50 partying guests happy is more important than 2, but what do you think? Should we complain to the cruise line?
__________________

Z3Dreamer is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 09-06-2017, 03:05 PM   #2
Thinks s/he gets paid by the post
euro's Avatar
 
Join Date: Oct 2015
Posts: 1,100
Yes, I would definitely follow up on this. The company ought to WANT to know about this, given that it is their highest level room
__________________

euro is offline   Reply With Quote
Old 09-06-2017, 03:12 PM   #3
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
pb4uski's Avatar
 
Join Date: Nov 2010
Location: Vermont & Sarasota, FL
Posts: 18,371
Yes. We had something similar happen to us in Hawaii... we booked a garden room and for the first two nights overlooked a nice lawn area and the golf course beyond it. Then they moved in a big tent for a function that they were having and were testing the PA at 7 am! I told them that was not what I signed up for and asked to be moved to a different room and they accomodated our request.
__________________
If something cannot endure laughter.... it cannot endure.
Patience is the art of concealing your impatience.
Slow and steady wins the race.

Retired Jan 2012 at age 56...60/35/5 AA
pb4uski is online now   Reply With Quote
Old 09-06-2017, 03:20 PM   #4
Moderator Emeritus
aja8888's Avatar
 
Join Date: Apr 2011
Location: The Woodlands, TX
Posts: 8,161
On the 3rd occasion,I would have been down where the music was pulling electrical cords if they didn't tone it down. But that's just me...

Yes, by all means make an issue out of this with the cruise company.
__________________
......."Everybody has a plan until they get punched in the face." -- philosopher Mike Tyson.
aja8888 is offline   Reply With Quote
Old 09-06-2017, 04:45 PM   #5
Thinks s/he gets paid by the post
ivinsfan's Avatar
 
Join Date: Feb 2007
Posts: 2,730
Yes since you complained during the cruise and were ignored follow up and press for some money back
ivinsfan is offline   Reply With Quote
Old 09-06-2017, 05:21 PM   #6
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Jun 2005
Posts: 9,051
Sounds like a marketing trick to me. Or the true "owner" knew about the bass and wanted a quieter room: Your original room.
__________________

LOL! is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Insurance Brokers complain they are not recommended as Healthcare.gov alternative shotgunner Health and Early Retirement 3 10-29-2013 08:09 AM
Want to complain to Bank ohfrugalone FIRE and Money 36 09-05-2009 07:33 PM
Sprint drops customers who complain about their service cute fuzzy bunny Other topics 6 07-09-2007 03:23 PM
Never Complain - Never Explain! MRGALT2U Other topics 1 10-30-2005 05:52 AM

 

 
All times are GMT -6. The time now is 05:57 AM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.