We rarely eat at places where it would be normal to tip. If I ever see a service charge attached to my bill I will not leave a tip...the management usually takes the service charge or divides it the way they see fit, and not the way I would do it. On the other hand, if I am in a place where the waiter/waitress has taken exceptionally good care of me and mine, I leave a very generous tip. I always give them the opportunity to provide service with a smile, and usuallly give them an opportunity to take care of my whimsical needs/wants. Its kind of like a test. If they do well, they can expect better than 20-25%, even up to 30%. If they do poorly, they know about it, because I usually will comment on it before I leave, thus allowing them a chance to at least partially redeem themselves. If they make an effort to right things, their tip might be 10% or so. If not, I still leave a tip, but only a slap in the face tip of 1-3%. Usually they have the opportunity to say thank you, and the good ones do. The bad ones also have an opportunity to ask what what wrong, or thank me or whatever. Only a few have ever asked what was wrong, and I have been straightforward with them about what I felt should be improved. At least one was embarrassed and apologetic when I said to him "you never once smiled, you didn't say 'thanks' when I moved some empty dishes out of the way for you so you could serve the entree, and you didn't bring the tabasco sauce I requested". On the other hand, there have been many more who simply snorted when they saw their poor tip. I don't go to those kinds of places again.
So, I would really hate to see tipping go away, because it gives me the option to set the price for the service I receive. Also Dex, I'm with you on a lot of your topics, but I don't believe in the kind of egalitarian society where everyone is remunerated the same reqardless of output. If I want egalitarian I go to a place where I don't have to tip...but at the same time I know what to expect when I do, and it certainly isn't service with a smile.
R