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Originally Posted by Lancelot
PS - In fairness to the NB Customer Service Reps, perhaps they are understaffed and over worked. Unfortunately, at the first sign of reduced profits, many firms cut Customer Service departments first. I suppose that I should be grateful that they even answered the phone* 
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Maybe you should (be grateful). I find more and more that if I phone
any business larger than "Joe's Plumbing" I frequently have a real struggle finding a real person to speak with.
JG
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