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I'm not sure if all fund companies work this way, but Vanguard is structured such that each fund is an independent entity. The individual funds own part of Vanguard, and they pay Vanguard fees for services. Sort of upsidedown from what you'd expect, but it seems like a fail-safe organization.
Personally, I have accounts with multiple brokers and fund companies because I want access to a wide variety of tools, research reports, etc. It also helps when one of them has online access problems -- I can simply use a different service.
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