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Vinvestor
Vanguard is simply giving you what you pay for. You have hit on one of the major compromises you make with Vanguard. I have taxable accounts with them and am also a Flagship customer. My experience with them is their administrative capabilities are always a bit limited--nice people who want to do the right thing but limited ability to fix admin issues.
I also have a Fido relationship which holds the majority of our assets. I have consistently found the Fido website, investor tools and account support to be far superior than Vanguard, especially if you want to buy and sell individual issues. Vanguard is great for buy and hold mutual fund positions but if you need more, others do a much better job and for very little extra expense.
Nwsteve
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