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June was our best month ever! Our revenue grew 22% over May numbers as we picked up a total of 2 large apartment complex contracts. Unless I hire another tech we are maxed out on our ability to service commercial pools since they have to be done in the morning before the bathers get there.
One thing that I have not been able to successfully deal with are complaints. Just today I got a call from one of our new customers complaining that our tech hasn't shown up in two weeks. We leave door hangs but they say they haven't received them. I highly doubt my tech is skipping their pool because with 100+ degree weather the pool would have turned green by now. We get atleast one or two customers that claim this each month. It normally ends with the customer seeking another pool company. If anyone has advise on how to handle this better let me know. I am open to suggestions.
BTW-I've had customers that I service personally tell me that no one came to clean their pool. We finally figured out their dogs were literally eating the door hangs we were leaving for them!
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You take the blue pill - the story ends, you wake up in your bed and believe whatever you want to believe. You take the red pill - you stay in Wonderland and I show you how deep the rabbit-hole goes.
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