Wendy
Recycles dryer sheets
- Joined
- Jul 25, 2007
- Messages
- 54
Unbelievable. After posting last week about Verizon adding unauthorized charges to my landline bill, I just discovered that Virgin Mobile was doing the same to my father's cell phone account; adding $10 a month for a data plan. My father, who is in his 80's, wouldn't know a data plan if it hit him over the head.
VM told me that the records don't indicate how exactly it was added. Of course not, because it's cramming. At least the rep promptly refunded the money to his account and put a block on web plans for his phone.
I generally favor market competition and limited government regulation, but there's something seriously wrong about a business environment in which telecom companies routinely add unauthorized charges to capitalize on their customer's inattention, lack of knowledge and trust. So far, I've experienced this with Comcast, Verizon and VM.
What do I do all day? Monitor two sets of accounts for fraud. That's just sad.
VM told me that the records don't indicate how exactly it was added. Of course not, because it's cramming. At least the rep promptly refunded the money to his account and put a block on web plans for his phone.
I generally favor market competition and limited government regulation, but there's something seriously wrong about a business environment in which telecom companies routinely add unauthorized charges to capitalize on their customer's inattention, lack of knowledge and trust. So far, I've experienced this with Comcast, Verizon and VM.
What do I do all day? Monitor two sets of accounts for fraud. That's just sad.