Originally Posted by Corporateburnout
Back in 2016 I signed up for an auto rental insurance as a benefit of my AMEX card. I guess you get charged a one time fee of $19.99 when you charge your rental on your card. I have not used this coverage but instead I've been using my auto insurance policy when I rent a car.
Has anyone used them before and if so can you share your experience with claims if any?
I used this AMEX feature, but never had a claim. It was >considerably< less expensive than buying insurance at the car rental counter, and was very easy to use (just use the AMEX card when you rent the car, you are covered). Some rental car companies overseas are noted for fairly suspect practices regarding car damage, and I always felt quite at risk when dropping off a car in the wee hours and just putting the key and contract in a lockbox at a dark airport somewhere. "When we got the car back, it a crumpled fender"--what am I going to do about a false clam when I'm 5000 miles away and speak a different language?
I do anticipate that things could get sloppy/expensive in the event of a claim. If you buy the insurance at the rental car counter and there is damage to the car when you turn it in, then everything is between the rental company and the insurance company that they picked--I'm out of the picture. But if I'm using the AMEX insurance, then as far as the rental car company is concerned I
am still responsible for damages/lost rental income, etc and I'm counting on the AMEX insurers to make the rental car company happy--and I'm on the hook until that happens. So, I considered it a gamble, but it paid off well for me.
Just remember that if, for some reason, you sign up for the service but >don't< want any insurance on a particular rental car, that you'll need to remember to use a non-AMEX card when you rent it. I normally did that for rentals for which I didn't feel I was at particularly high risk of having to pay for a lot of damage. Again, another roll of the dice.