Credit Card/Bank Customer Service

[Rianne]

Contacting CC and banks over the phone and getting quality and accurate information is getting more and more frustrating. I don't feel confident when I hang up after a call. Sometimes I'll call back and verify the information I just called on.


1. I'm finding the CS agents younger (not a problem). You can tell by their voice they're young. But when they slur and speak 1/2 sentences and say "oh yeah yeah, you're good" or "my bad" or "hey hey hold on a minute" and it's all slurred together like their at a party talking to their friends. Not all CS like that, but when my bank has a 20 something who said just what I put in quotes, that's worrisome!


2. I will compliment my cell phone CS agents. International calling information, what I"ll be charged etc. Consumer Cellular had excellent CS and followed up immediately with an e-mail verifying everything. Travel dates, countries we're going to.


3. What happens when CC stolen or lost overseas. I got conflicting information about getting another card ASAP and how that's sent and delivered. And fees for getting cash, how that's calculated charged. I plan to get cash from debit card from bank but the agent in my #1 was with my bank. I will go directly to brick and mortar office and give them my information about traveling. No way do I trust what he said.


Any thoughts?

[kaneohe]

Quote:

Originally Posted by Rianne Contacting CC and banks over the phone and getting quality and accurate information is getting more and more frustrating. I don't feel confident when I hang up after a call. Sometimes I'll call back and verify the information I just called on. ...................................... Any thoughts?

The solution is simple...................know the answer before you ask the question I'm only half joking........I know exactly what you mean and it can be this way even if the reps aren't young kids. The problem w/ calling back, which I also do,is knowing when to stop.........2 out of 3? 5 out of 9?
So my sympathy but no easy solution..........

[Sunset]

Before traveling, I use the CC website to tell them I am traveling, and I do it for about 3 cards as I take 3 CC and DW takes a couple. We don't carry them all around with us if at all possible (example will leave 1 or 2 in the hotel safe) , and if I'm carrying 2 CC, I'll put them in different pockets , or 1 in wallet and 1 in a button pocket.

All to try to prevent being in a country and having no CC due to theft.

Yesterday I just activated a CC, phoned in to do it, what a mistake, the guy doing the activation must have been 16 yrs old, at least it seemed it. He ended up not being able to activate it, so said he would phone me back in 5 min. He never phoned.

I went to the website and activated it my self (should have done this first).

But when I went to add it to my profile it failed, and said I had to phone in, so I did , this time I got a responsible young woman who helped out, and re-activated my card again (weird that it needed it). And stayed on the line while I added it to my web site profile.

I find the website the best first option.