And We keep our AMEX platinum because of the Medical Assistance while traveling. (And the lounges are nice too)
https://www.americanexpress.com/lacidc/en/laccards/assistancetravel.shtml
Apologies if I am hijacking this thread, but I am looking to vent re Amex.
As others have described, I am a modest card churning "hobbyist". I do 2-4 cards a year. I have been an Amex gold card holder for 5+ years and kept it for some of the benefits.
A couple of months ago, I got an offer to "upgrade" to platinum for 50k Amex points. I thought the $550 fee was pretty steep, but figured that, between the points and the benefits it would be worth it.
What I didn't realize was how much Amex's benefits and services seem to have seriously declined.
Last month, for the first time, my card was hacked. To their credit, Amex caught it right away and said they'd send me a new card. The last time they'd had to send me a new card (can't remember why), it was overnighted to me; I got it the next day. This time, despite being a "platinum member", they dropped it in the snail mail and I didn't get it for 10 days. Not a big deal, but ...
Last night, however, was a different story. I had purchased a plane ticket for my son to fly in for a visit this weekend. He belatedly realized yesterday that he had to work and I had to cancel the flight.
His fault I know. And, of course, the change fee from the airline was more than the cost of the flight. But, I thought a call to Amex might result in them working some magic with the airline and get a refund or credit or something.
Nope. After being put
on hold for 30 minutes due to *high call volume* (at 10:30pm? yeah, right), I finally connected with Amex only to be told "there's nothing we can do".
So much for the *experience* of Amex Platinum.