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Old 01-19-2012, 05:58 PM   #21
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Originally Posted by powerplay

Sounds like a good outcome and well worth contacting the company.
+1

I judge a company more on their response to a problem than even the initial product to begin with.
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Old 01-20-2012, 06:58 AM   #22
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OMG, you mean I have to quit hoarding shoes I buy most foot ware 3 pairs at a time at the online closeout sites.



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I used to wear Clarks sandals like the ones below, 25 years ago when I lived in Texas. I presume that is the same company. Anyway, I had the same problem with mine. The synthetic, rubbery soles get brittle with age and break after some time. This was true even with unworn Clarks, three pairs of which I had bought on sale and saved for several years until I needed them. They were fine when I bought them, but crumbling and brittle when I got them out of the closet to wear after the first pair wore out. Getting them on sale turned out to be a false savings for me.

Good luck on getting some reimbursement from Clarks! I should have tried that but didn't. Instead, I switched from Clarks sandals to Birkenstocks.
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Old 01-20-2012, 01:34 PM   #23
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The rep went on to say the issue was I wasn't using the shoes often enough so the soles dried up and cracked. Go figure. Made in Portugal. The rep was so quick with the response it must be a common thing.
I wasn't aware that there was a required periodicity for shoe lubrication. I wonder if 5W-30 is appropriate or if they use a heavier grade?

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It's sad. Another story of a lost sole.
You've been waiting waaaaay too long to use that one...

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Old 01-20-2012, 06:12 PM   #24
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OMG, you mean I have to quit hoarding shoes I buy most foot ware 3 pairs at a time at the online closeout sites.
Well, only if they are womens' Clark sandals and if they are on sale at $2/pair... not a very common event even 25 years ago. But maybe they were really old or something. I have had good luck buying Birkenstocks from online closeout sites.
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Old 01-21-2012, 10:14 AM   #25
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The rep went on to say the issue was I wasn't using the shoes often enough so the soles dried up and cracked.
Similar problems are frequently seen on tires of infrequently used RV's and trailers. Synthetic rubber needs frequent 'exercise' to maintain flexibility and delay becoming brittle. Those who insist tires will last indefinitely if stored away from sunlight need to walk a mile in W2R's sandals.

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