Quote:
Originally Posted by MRG
The only design flaw I've ever dealt with resulted in Ford buying our Escape back after a year. We went through the dispute settlement process outlined in the owner's manual.
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Quote:
Originally Posted by MRG
When Ford bought our Escape back it wasn't really about safety. The vehicles seals leaked dirt at every seam. We did live on a dirt road and that made it worse but the vehicle was safe.
I was really surprised how their dispute settlement process was managed. Very fair and staffed with knowledgeable folks.
I'd definitely recommend trying.
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Thanks, I will check the manual and familiarize myself with the process.
My thinking now is to keep the "give me some spares so I can fix it myself" as a backup plan. Before I get to that, I'll offer up having a professional body shop propose a 'fix' that would be acceptable to me, and let Buick pay for it.
I need to look at that passenger side closer too. I think it's similar. Will get them both 'fixed'.
-ERD50