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Old 10-03-2018, 08:22 AM   #41
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Originally Posted by ERD50 View Post
You are very probably correct.

But I'll still go through some of these steps, and give them the opportunity to do something for me.

I might end up just asking them for 3 spare trim pieces, so I can try a fix on my own, and if I screw up, I can try again with an extra spare.

Better than nothing. I will get this fixed one way or another, it is potentially dangerous, or at least inconvenient if I catch my shoe, trip and fall in a mud puddle, even if I don't get hurt.

-ERD50
When Ford bought our Escape back it wasn't really about safety. The vehicles seals leaked dirt at every seam. We did live on a dirt road and that made it worse but the vehicle was safe.

I was really surprised how their dispute settlement process was managed. Very fair and staffed with knowledgeable folks.

I'd definitely recommend trying.
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Old 10-03-2018, 08:33 AM   #42
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Some companies do make iterative improvements to future products (even if they won't fix ones they've already sold). I like to encourage these improvements, and I'm one of the loudest complainers when companies don't do it. In my view, my end of the bargain is to let 'em know that a problem exists.
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Old 10-03-2018, 08:55 AM   #43
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The only design flaw I've ever dealt with resulted in Ford buying our Escape back after a year. We went through the dispute settlement process outlined in the owner's manual.
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Originally Posted by MRG View Post
When Ford bought our Escape back it wasn't really about safety. The vehicles seals leaked dirt at every seam. We did live on a dirt road and that made it worse but the vehicle was safe.

I was really surprised how their dispute settlement process was managed. Very fair and staffed with knowledgeable folks.

I'd definitely recommend trying.
Thanks, I will check the manual and familiarize myself with the process.

My thinking now is to keep the "give me some spares so I can fix it myself" as a backup plan. Before I get to that, I'll offer up having a professional body shop propose a 'fix' that would be acceptable to me, and let Buick pay for it.

I need to look at that passenger side closer too. I think it's similar. Will get them both 'fixed'.

-ERD50
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