Join Early Retirement Today
Thread Tools Search this Thread Display Modes
return 3rd-party seller on Amazon
Old 11-20-2018, 04:36 PM   #1
Full time employment: Posting here.
Join Date: Jan 2013
Posts: 775
return 3rd-party seller on Amazon

I bought a tripod laundry rack from a 3rd-party seller on Amazon.

One of the three rods at the top that extend out would not lock into place.
And you can see that who ever assembled it in China, broke a plastic part.

When I went to to report a problem, I was given two choices:
a.) ask for return
b.) contact seller

I chose (b).

Was that the right thing to do?
I hope I didn't give up the right to return the item for a refund.
I have never received a defective product before.
broadway is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 11-21-2018, 07:34 AM   #2
Moderator Emeritus
Ronstar's Avatar
Join Date: Aug 2007
Location: Northern Illinois
Posts: 13,351
I think you did the right thing. I did the same thing. Got a wrong part from an amazon 3rd party (US). I contacted their customer service dept through email. They emailed me a ups label. I sent the part back. They credited my credit card. Easy.
Ronstar is offline   Reply With Quote
Old 11-21-2018, 01:16 PM   #3
Thinks s/he gets paid by the post
Join Date: Jun 2016
Posts: 3,292
We bought a similar laundry rack from Wal-Mart. Love it! Functional, cheap, and white which we wanted.
Scuba is offline   Reply With Quote
Old 11-21-2018, 03:30 PM   #4
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
pb4uski's Avatar
Join Date: Nov 2010
Location: Sarasota, FL & Vermont
Posts: 29,421
Recently had the easiest return ever on something from Amazon. I ordered the wrong item.... a GPS bracket to replace one that was left at home... but I ordered the bracket for a Nuvi 2595 rather than a Nuvi 2495. When it arrived it didn't fit of course.

I arranged the return online, put it back in the original packaging and taped it up and then returned it to an Amazon locker at the nearest Whole foods store a couple miles away. Punch in the code supplied and the door to the bin opens, put the package in the bin and close the door to the bin. Easy peasy.
If something cannot endure laughter.... it cannot endure.
Patience is the art of concealing your impatience.
Slow and steady wins the race.

Retired Jan 2012 at age 65/35/0 AA TBD
pb4uski is online now   Reply With Quote
Old 11-21-2018, 03:33 PM   #5
Thinks s/he gets paid by the post
HI Bill's Avatar
Join Date: Dec 2017
Posts: 2,183
Either way should work, eventually. Amazon has an "A to Z" warranty, so if a third-party seller fails to make good on a return/product quality, etc., they'll refund your $, but may ask you to work through the seller first. Good luck!
HI Bill is offline   Reply With Quote
Old 11-21-2018, 03:36 PM   #6
Aerides's Avatar
Join Date: Nov 2015
Posts: 8,220
by selecting "contact seller" you haven't lost any rights, but don't be surprised if the seller still asks you to go and request a return. Generally speaking, amazon doesn't recognize replacements from 3rd party sellers, so even if you both agreed and said, hey, sure send me another instead and I'll send this one back, amazon doesn't give the seller any protections to do so. Of course for low-dollar things the seller might do that still.

But the standard response for an item you say is defective is that the seller provides you a pre-paid return label, then refunds you once the item comes back, and if you want another, you buy it again. And for a lot of 3rd party sellers, amazon does it automatically - amazon creates the label bypassing the seller.

It should really be no more difficult than buying from amazon directly. And if the seller is not handling things correctly, then just go to amazon (but it's nice to give them a chance to correct things first).
Aerides is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Who Knew? Schwab 3rd party CD's Newventurer FIRE and Money 122 03-19-2018 09:32 PM
3rd party hotel booking - won't repeat that mistake lwp2017 Travel Information 40 01-15-2018 06:08 PM
Seller financing of my investment property. jetpack FIRE and Money 5 08-21-2014 12:12 PM
Seller financing? jIMOh Other topics 4 05-06-2012 01:21 PM
Trying to Understand Seller's Financing (for a house) wilkens21 FIRE and Money 8 06-20-2009 05:36 AM

» Quick Links

All times are GMT -6. The time now is 08:10 AM.
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, vBulletin Solutions, Inc.