I booked two flights last month through Travelocity. I received my credit card statement last night and saw an extra $49.90 charge in addition to my tickets. So I logged onto Travelocity and saw that I had purchased a travel protection plan for each ticket.
I looked online and discovered they had changed the default to select the travel protection. It was my fault for not paying closer attention, but I think it is pretty slimey of them.
I sent them an email stating that I thought was they did was pretty low and I would never book a flight through them again. Here is their justification for the new default setting:
OK, that was really insulting. I don't for a minute believe they were getting loads of complaints because people forgot to buy the insurance. This may help their bottom line in the short run, but I'll bet most everyone else who is bit by this will feel the same way I do.
-helen
I looked online and discovered they had changed the default to select the travel protection. It was my fault for not paying closer attention, but I think it is pretty slimey of them.
I sent them an email stating that I thought was they did was pretty low and I would never book a flight through them again. Here is their justification for the new default setting:
Please note that we have made this recent change to the website of auto selection of insurance after receiving many feedbacks from our customers. At the time of booking reservation online passengers used to forget to buy insurance for their trip and which we are unable to add it after the trip is booked. Therefore, it is by default selected which you need to remove when you review the reservation and the pricing on the Review Page. If you keep it and later enter your credit card details, you will be charged for the same.
OK, that was really insulting. I don't for a minute believe they were getting loads of complaints because people forgot to buy the insurance. This may help their bottom line in the short run, but I'll bet most everyone else who is bit by this will feel the same way I do.
-helen