So I moved back to the USA in December and rented an apt for the next year. The day after I moved in I had TWC come to install service. The day of the install the guy showed up a few hours after the 4 hour window, errr... that they had given me and proceeded to do the install. He walked out after about half an hour I supposed to go to his truck for something but never returned! I waited more than an hour and called TWC to see what was up and they said "sorry, he doesn't work for us, he is a contractor and tomorrow we will send someone to finish". I waited all day long and no one came. At 6pm I called and they said they were going to give me a $25 credit and he would be there the NEXT day.... he did come the next day and everything got hooked up ok, and I charged the first $129 to my CC and signed up for auto billing.
Fast forward to January, my CC was charged over $200. WTH?? so I called and after holding for almost an hour all the while listening to what a valuable customer I was, I finally got to talk to someone who barely spoke English, and he told me that due to me having a special service call, I had to pay $70 extra....
I explained the situation and the guy told me he was only authorized to credit me $50.... I told him I no longer wanted auto billing and they were to send me a bill from here on out. I also called my CC and told them not to allow any more charges from TWC.
Tuesday, I come home to a bill of $262! They charged me $143 plus change in fees for my CC supposedly declining the payment..... I had very very clearly stated NO MORE AUTO PAYMENTS to them, I am certain they can go back and listen to the call.
I immediately called and canceled my service and took the box back to TWC and told them to send me a final bill. I had sat down and figured that I owed NOTHING as I should actually have a credit due to them billing in advance. However, I just got a call from TWC collections that I either pay the entire bill in full or they turn me over to the 3 credit rating agencies. I have never paid a single bill late, my FICO/Beacon scores sit in the high 700/low 800 range and I am a CC churner for miles/points and do NOT want to take a 100 point or so hit to my credit rating but I absolutely REFUSE to pay this $143 fee that I do NOT feel in any way I should pay.
I know this forum is filled with very smart savvy people and want to ask: What are my options? Advice?
Fast forward to January, my CC was charged over $200. WTH?? so I called and after holding for almost an hour all the while listening to what a valuable customer I was, I finally got to talk to someone who barely spoke English, and he told me that due to me having a special service call, I had to pay $70 extra....
I explained the situation and the guy told me he was only authorized to credit me $50.... I told him I no longer wanted auto billing and they were to send me a bill from here on out. I also called my CC and told them not to allow any more charges from TWC.
Tuesday, I come home to a bill of $262! They charged me $143 plus change in fees for my CC supposedly declining the payment..... I had very very clearly stated NO MORE AUTO PAYMENTS to them, I am certain they can go back and listen to the call.
I immediately called and canceled my service and took the box back to TWC and told them to send me a final bill. I had sat down and figured that I owed NOTHING as I should actually have a credit due to them billing in advance. However, I just got a call from TWC collections that I either pay the entire bill in full or they turn me over to the 3 credit rating agencies. I have never paid a single bill late, my FICO/Beacon scores sit in the high 700/low 800 range and I am a CC churner for miles/points and do NOT want to take a 100 point or so hit to my credit rating but I absolutely REFUSE to pay this $143 fee that I do NOT feel in any way I should pay.
I know this forum is filled with very smart savvy people and want to ask: What are my options? Advice?
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