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Unwanted package from Amazon
Old 05-30-2021, 08:04 AM   #1
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Unwanted package from Amazon

I just received a package from Amazon containing a pack of 5 inexpensive ball-point pens I never ordered. No invoice or receipt inside. I recall hearing that getting an unwanted package from Amazon might be a kind of scam & I should report it to Amazon, so I did. After ascertaining that I haven't been charged for it (at least not yet), they didn't seem interested (didn't even ask who sent it) & just told me to keep it.

The sender listed on the pkg is a company in Nevada.

Is this anything I should be concerned about?
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Old 05-30-2021, 08:16 AM   #2
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No, typically the seller of the item orders and sends to a random address, then posts a great review for their product.
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Old 05-30-2021, 08:37 AM   #3
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This is a scam called "Brushing". From Amazon:
When a customer receives a package they didn't order, it may be a result of a scam sometimes called "brushing." "Brushing" scams occur when bad actors send packages to publically available names and addresses.
If you receive a package that you didn't order, check with friends and family or contact Customer Service to confirm it's not a gift to you.
You can report the package to Customer Service, and they may ask you for a photo of the shipping label on the package. Amazon investigates reports of "brushing" and will take action on bad actors that violate our policies, including suspending or removing selling privileges, withholding payments, and working with law enforcement.
You don't need to return the item. Feel free to dispose of or donate the item, whichever is most convenient.
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Old 05-30-2021, 08:42 AM   #4
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Sounds like you need to tell Amazon that you suspect this is “brushing” and want to report it.
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Old 05-30-2021, 09:01 AM   #5
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I don’t get it. How could someone use my account to write a review under my name unless they had my username and password? And if the order was not placed under my name, the item would not show up as a verified purchase in Amazon anyway. So they could just as easily write fake reviews using fake accounts without shipping any products.
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Old 05-30-2021, 09:04 AM   #6
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Sounds like nothing to worry about. Your account shows no charge, you contacted Amazon, they said keep it. Free stuff! Yay!
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Old 05-30-2021, 09:12 AM   #7
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Sounds like you need to tell Amazon that you suspect this is ďbrushingĒ and want to report it.
He did and Amazon wasn't interested, didn't even ask who sent it.
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Old 05-30-2021, 09:19 AM   #8
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When I got something I didn't order, I called and they said to keep it, or throw it away, with no offer to investigate anything, nor were they able to tell me who paid for it. It was a $30 laptop stand, and I figured I might be able to find a use for it. But it turns out it was ordered by my daughter and delivered here. She was in the process of moving to Charlotte and I had agreed to take delivery of a desk for her. Only after some time did I realize this was for her...glad I didn't throw it out!
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Old 05-30-2021, 09:51 AM   #9
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I donít get it. How could someone use my account to write a review under my name unless they had my username and password? And if the order was not placed under my name, the item would not show up as a verified purchase in Amazon anyway. So they could just as easily write fake reviews using fake accounts without shipping any products.
They arenít writing a review under the recipients name.
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Old 05-30-2021, 09:53 AM   #10
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He did and Amazon wasn't interested, didn't even ask who sent it.
Well, so much for Amazon actively investing brushing! I suppose itís more haphazard.
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Old 05-30-2021, 10:19 AM   #11
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Well, so much for Amazon actively investing brushing! I suppose itís more haphazard.
The business plan of Amazon seems largely based on the fact that production costs of huge categories of goods have fallen to essentially zero.

Sellers sending unsolicited goods simply to show sales, return processes that seem more costly to implement than the value of things returned, tolerant attitude towards counterfeits, etc.
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Old 05-30-2021, 10:27 AM   #12
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Well, so much for Amazon actively investing brushing!
OP here -- Right!

Plus, they tell you to report it but not HOW to report it, & don't make it easy at all. I went to Customer Service/Contact us, but all the options asked about "which order" & there was no option for "none of the above." Using the Chat, the same thing. And when I finally got an agent, he was totally not interested once I told him I hadn't been billed.

Just seems very odd for a very cheap item to come out of the blue. I'm pretty sure that none of my relatives or friends was sending me 5 cheap pens worth a few bucks total. Who even buys that on Amazon?
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Old 05-30-2021, 10:39 AM   #13
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They tried to deliver a ~60" curved TV to me a few years ago and I refused delivery since I didn't order it and suspected "something" was wrong... (Scam of some sort?) Anyway, I got a call a few days later from the shipper... It was legit (gift) and they delivered and set it up a few days later.


Never would have bought a curved TV myself but it's pretty cool. Really gives the picture some depth... Almost 3D.
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Old 05-30-2021, 10:42 AM   #14
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I donít get it. How could someone use my account to write a review under my name unless they had my username and password? And if the order was not placed under my name, the item would not show up as a verified purchase in Amazon anyway. So they could just as easily write fake reviews using fake accounts without shipping any products.

When ordering something one can put someone else's name and address for shipment. It will still show up under the ordering account as a verified purchase. That is the account they will write the review under.
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Old 05-30-2021, 10:52 AM   #15
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Originally Posted by jollystomper View Post
When ordering something one can put someone else's name and address for shipment. It will still show up under the ordering account as a verified purchase. That is the account they will write the review under.
Why would they send it to a stranger? Seems like they should send it to someone they know and collect the item from them or at least have done a favor for someone who'll give you credit for it. You could still write the review.
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Old 05-30-2021, 11:13 AM   #16
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Why would they send it to a stranger? Seems like they should send it to someone they know and collect the item from them or at least have done a favor for someone who'll give you credit for it. You could still write the review.
Given that they are the seller it costs them almost nothing to send out these "samples". They are doing this to lots of people, so it is easier to use many, many strangers randomly chosen than friends. The items tend to be small and the cost of returning is probably more than the cost of manufacturing. From the sellers standpoint, this is just a "marketing expense" .

If they are legitimate they would send directly to people they know. One seller I had purchased some small PC parts/components from contacted and asked if they could send me a product to test. I could keep it. If I liked it could I post a review. In my review I disclosed that the item had been provided to me gratis so that folks would understand the context of the review.
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Old 05-30-2021, 11:22 AM   #17
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When ordering something one can put someone else's name and address for shipment. It will still show up under the ordering account as a verified purchase. That is the account they will write the review under.
If I opened 20 Amazon accounts, bought pens and had them sent to 20 random people, Amazon does nothing when people report an unordered delivery, then that enables 20, verified purchase, 5 star reviews. Seems like a perfectly reasonable marketing expense.

I wonder if there's a botnet type model here, where my collection of Amazon ID's could be "for hire".
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Old 05-30-2021, 11:29 AM   #18
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Originally Posted by sengsational View Post
If I opened 20 Amazon accounts, bought pens and had them sent to 20 random people, Amazon does nothing when people report an unordered delivery, then that enables 20, verified purchase, 5 star reviews. Seems like a perfectly reasonable marketing expense.

I wonder if there's a botnet type model here, where my collection of Amazon ID's could be "for hire".
Despite jellystomper's fine explanation (above), I'm still confused about the destination the product is shipped to. Why not just send all 20 to some known person? It would still show as 20 verified purchases (1 each to the 20 accounts) and that they shipped under the "ship to another address" option.

It just isn't making any sense that the sender would go to the trouble of getting 20 good, random addresses.

I guess there is something about Amazon's system I don't understand. Which would be no big surprise.
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Old 05-30-2021, 11:31 AM   #19
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Well at least OP can just toss the pens and not worry about it.
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Old 05-30-2021, 01:23 PM   #20
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Sone folks have had this happen many times.
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