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Useless Parcel Service
Old 06-29-2020, 05:10 PM   #1
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Useless Parcel Service

Cannot get a package delivered from them. So far, 3x supposedly out for delivery when it hasn't been scanned as accepted or loaded on the truck.

Called customer (lack of) service and scheduled to pick it up today at the local hub which ever so conveniently is only open from 8AM - noon. Not ready for delivery. They don't answer the phone at any time, and they don't answer emails.

Now customer service automaton will not allow me to speak with a live representative.

Looked on Yelp and stopped after seeing the first 2 dozen people with my exact issue recently from this local hub.

I know someone in another part of the county who is a driver for the big brown stain and had a friend with the exact same problem. He went in early to work and dug through a giant pile of bulky parcels that they refuse to deliver and found it for his friend.

I will go tomorrow at 8 and either get my package from the giant pile of things they refuse to load on trucks or will be escorted out at noon.
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Old 06-29-2020, 05:12 PM   #2
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Sounds like UPS is getting as bad as the Post Office.
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Old 06-29-2020, 05:24 PM   #3
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FedEx is getting bad as well. But, at least we get our deliveries.

Our driveway is about 100 feet in length. Whenever we have packages, Amazon, USPS, UPS, (and historically) FedEx come up the driveway and leave packages at our garage or at the front door.

Starting a few weeks ago, FedEx now just tosses the packages somewhere alongside the driveway on the grass maybe 20 feet from the street.

I'm just about at the point of refusing to purchase from any company that ships with FedEx.
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Old 06-29-2020, 06:01 PM   #4
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I had an amazon order (not prime) that was supposed to ship UPS 2 day. I ordered it on June 19. It hit UPS's tracking on June 20 showing "shipped". But didn't show a location till June 22. (I blame the vendor for not getting it shipped for that - printed a label but didn't turn in the package.). And on June 23rd it shipped from Atlanta to West Columbia SC. And so it sits. No updates after that. That's per Amazon's tracking.

UPS's tracking showed the same thing till yesterday. Now it says the tracking number can't be found in their system. Uh oh.

Since it wasn't prime there was a range of dates for it to be delivered. The last day of that wide range will be tomorrow... Hopefully Amazon will let it be traced starting Wednesday when it's officially late.

2 day shipping... Ha.
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Old 06-29-2020, 06:32 PM   #5
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Interesting timing. The paperwork for my car had to be shipped from the dealer 3 hours away in another state (bought it while visiting DS after my old car developed expensive problems). Thursday I get an e-mail from UPS- will be delivered Friday to my home address. I got on-line and changed it to the local UPS Store since I wouldn't be home. Friday AM I get an e-mail. It's on its way to my home. I get on-line again, try to change it to the UPS store, it won't let me, I change it to a nearby CVS. Confirmed. Friday PM I get a note that it was delivered to CVS.

So- Friday PM I go to CVS. They can't find it. They tell me to contact UPS. Thanks for your help, guys. I go home, get on the site again and drill down to the details. Contrary to what the e-mail said, it was delivered to the UPS Store. At that point, it was closed till this morning. I bicycled to the UPS Store this morning. Yep, they had it. I should be relieved but I'm mostly disgusted that their delivery satem is sending out incorrect e-mails.
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Old 06-29-2020, 06:57 PM   #6
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Yeah, sometimes they are late. Mostly not. Good enough for me.
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Old 06-29-2020, 07:23 PM   #7
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Originally Posted by njhowie View Post
FedEx is getting bad as well. But, at least we get our deliveries.

Our driveway is about 100 feet in length. Whenever we have packages, Amazon, USPS, UPS, (and historically) FedEx come up the driveway and leave packages at our garage or at the front door.

Starting a few weeks ago, FedEx now just tosses the packages somewhere alongside the driveway on the grass maybe 20 feet from the street.

I'm just about at the point of refusing to purchase from any company that ships with FedEx.
So many people are ordering online that the workload for those workers is way too high. The FedEX person by me runs from the truck to the house and back every time. They have to run to get the amount done that is expected. Those that are unable to run have no choice but to leave the package in a place that is not so far from the truck.
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Old 06-29-2020, 07:27 PM   #8
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Sounds like UPS is getting as bad as the Post Office.
NO way.

I really like and respect UPS. I have had great experience with them shipping and receiving.

I hate USPS. In my business career, we NEVER sent anything with USPS.
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Old 06-29-2020, 07:32 PM   #9
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NO way.



I hate USPS. In my business career, we NEVER sent anything with USPS.
Neither did we, and we moved a lot of documents to clients. Always used FedEx or UPS.
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Old 06-29-2020, 07:42 PM   #10
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Don't have any problems with USPS. Nor Fedex or DHL. Amazon sometime gets here the same day I order. And I don't pay for prime either.
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Old 06-29-2020, 07:44 PM   #11
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Bear in mind that more people are shipping rather than shopping in persons, and each of them (UPS, USPS, FedEx) may be lighter on employees to load and drive trucks and answer phones, etc. I just try to keep that in mind before bad mouthing a business. Of course I heard complaints before this year too. I'm not an apologist for any of them, but I do try to have more patience with any business this year.
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Old 06-29-2020, 10:00 PM   #12
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So many people are ordering online that the workload for those workers is way too high. The FedEX person by me runs from the truck to the house and back every time. They have to run to get the amount done that is expected. Those that are unable to run have no choice but to leave the package in a place that is not so far from the truck.
That's fine - at some point when the packages begin disappearing, they can decide if the savings is really worth it.

If the workload is so high, then that means they should be hiring more delivery folks.

It's also interesting that while FedEx has this issue, Amazon, UPS, and USPS don't.
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Old 06-30-2020, 05:16 AM   #13
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Don't have any problems with USPS. Nor Fedex or DHL. Amazon sometime gets here the same day I order. And I don't pay for prime either.
I’ve had a very few packages show up the day after they were “out for delivery” but that’s my worst ever experience with USPS, UPS or FedEx. And it’s shocking to me how fast some Amazon orders deliver. At least 95% of my orders deliver without a hitch, often sooner than I expect. I have to believe the complaints are exceptions based on my experience. They’re all growing businesses with growing pains while keeping costs low. I don’t know how they deliver at such low costs.

And coronavirus has undoubtedly made it tougher on them, higher volume and more absenteeism? I often see UPS, FedEx and Amazon people running from their trucks to homes and back - even before coronavirus.

Imagine what it would have been like these past 4 months with NO USPS, UPS, FedEx, Amazon, etc...

Some people are easily outraged, one bad experience cancels countless good ones, but I’m not assuming who that may apply to.
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Old 06-30-2020, 05:37 AM   #14
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I have had problems with fedex and the usps with tagged items not picked up but marked shipped. I had a package from china that took three months to get here. I can't really blame the shippers with the new restrictions, quarantines, and shortage of workers. I always got my package, so a little patience is what is needed. I put some books on hold at the local library and they sent me an email that the books were ready for pickup. I went to the library and inquired about them and was told they have to quarantine the books for 3 days after they recieve them but the emails are sent automatically when the book arrives. so not just the shipping services being effected by the current situation.
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Old 06-30-2020, 06:11 AM   #15
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Don't have any problems with USPS. Nor Fedex or DHL. Amazon sometime gets here the same day I order. And I don't pay for prime either.
+1 for no problems with these shipping companies. I remain baffled how these companies can delivery a $6 item to me within 48 hours (prime) with no shipping cost. Especially during the challenge of the past few months. Just think back 20 years, when you would call a company to purchase something from their catalog. Then you would wait weeks and weeks for them to get around to delivering it.
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Old 06-30-2020, 06:30 AM   #16
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I have had pretty good service and the only thing is it has taken longer. I won't complain about that it is just the times we are in. I think all of them are doing the best they can in difficult times.
I'm very thankful for their work they do.
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Old 06-30-2020, 06:41 AM   #17
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I have had pretty good service and the only thing is it has taken longer. I won't complain about that it is just the times we are in. I think all of them are doing the best they can in difficult times.
I'm very thankful for their work they do.
+1
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Old 06-30-2020, 06:53 AM   #18
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My UPS driver is a saint. She's so cheerful and helpful. No complaints.
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Old 06-30-2020, 06:59 AM   #19
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"Some" things have changed for us over the years.... 10 years ago, UPS delivered ~75% of our packages, USPS ~20% and FedEx ~5%. In the past few years it's been ~90% FedEx and ~10% USPS and once in a while from UPS.

If i were grading their services, I've give FedEx an A-, UPS maybe a C+ and USPS a D-, at best. USPS must hire the leftovers. Because of USPS, I know my neighbors names, banking institutions, health insurance companies, doctors, etc because of all the mis-delivered mail I have received over the years.
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Old 06-30-2020, 07:07 AM   #20
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USPS must hire the leftovers. Because of USPS, I know my neighbors names, banking institutions, health insurance companies, doctors, etc because of all the mis-delivered mail I have received over the years.
I’m not a huge fan of USPS, but I wonder how they’d do if they were allowed to fully operate independently? USPS is forced to operate at a loss year in and year out with one hand tied behind their backs. They’re not allowed to set their own prices, they have a huge BnM presence, and they have to handle (non package) mail - none of the others would touch non package mail with a 100 foot pole.
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